Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI called acorn estate agents Eltham branch because of their properties being sold my street and neighbourhood very impressive.Max Williams senior sales negotiator gave our family such a professional input and advice in the way forward into …
Alan · 9 October 2022
Agent replied · 17 June 2024
Thank you Alan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIf it weren’t for Max Williams we’d have no chance!
After the vendor pulled out of the first property, Max looked after us and made …
James · 9 October 2023
Agent replied · 17 June 2024
We are super pleased you were happy with the service received, thank you !! Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotExcellent service
Arikson and Dammy have been exceptional. Friendly, proactive and supportive throughout the process of selling my flat. Can't recommend working with them highly enough. Keep up the great work guys!
Shahid · 23 June 2023
Agent replied · 13 June 2024
Thank you Shahid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleGreat service from our enquire through to our purchase ….thank you
Gary · 2 August 2024
Agent replied · 2 August 2026
Thank you very much for your kind words Gary, it is greatly appreciated.
★★★★★ 1/5
TrustpilotThe worst agents ever
The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.
GK · 16 February 2021
Agent replied · 13 June 2024
Hello GK. I am sorry to read this review and would like to understand a little more about the issues you experienced so that we can learn from where mistakes may have been made. I am unable to find you though on our system from your initials and wondered if you could drop me an email so that I can investigate further? Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleTom was very efficient and overall delivered superb service during the process of selling my house. Whilst buying my new property Tom continuously offered advice, support and stepped in where necessary in order to make the process as …
Robyn · 9 October 2017
★★★★★ 4/5
GoogleAs buyers we found Max Williams responsive and helpful throughout the process. We were particularly impressed with the 3D virtual tour, and thankful that were able to arrange a second viewing at short notice. Thank you for helping us to find & buy our new home!
Marie · 6 June 2021
Agent replied · 17 June 2024
Thank you Marie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received FROM Max and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAmeila and Jake have been amazing…
Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.
Amina · 21 October 2022
Agent replied · 13 June 2024
Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat support throughout
Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.
Kirsty · 30 April 2021
Agent replied · 13 June 2024
Thank you Kirsty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, unkind
Emma · 1 December 2025
★★★★★ 5/5
TrustpilotOutstanding Service
I had the pleasure of being assisted by Lilia Ghenim and Rubeena Bukreedan of the Belvedere branch. Their demeanor and professionalism are second to none. I would not hesitate to recommend them to anyone who is seeking a property.
Lisa · 12 April 2022
Agent replied · 13 June 2024
Thank you Lisa for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
Akilah · 28 January 2020
★★★★★ 5/5
GoogleThey provide great service and customer focus. Lilia is very professional, super friendly and lovely to chat to. She’s always happy to help us tenants. I would definitely highly recommend using Accorn Eltham!
Lorena · 22 June 2019
★★★★★ 5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
Dean · 1 November 2019
★★★★★ 5/5
GoogleSuch a fast, efficient and easy service provided by JW Wood. Would highly recommend for everyone looking to sell and buy a property.
TomJames · 2 August 2023
Agent replied · 2 August 2026
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
★★★★★ 2/5
TrustpilotIncredibly poor experience as a tenant
Incredibly poor experience as a tenant. Consistently not answering to emails, many broken promises and frustration. After a month in the flat, some things promised to be fixed when we moved in are still broken. Takes a lot of time and effort to deal with, avoid if possible.
Renato · 25 March 2019
Agent replied · 13 June 2024
26/03/19 Dear Renato. I have spoken to the Property Management team and I believe that you have now spoken to one of our Team Leaders. The items that were conditional on the let being agreed were dealt with promptly, but I do understand that you raised a number of issues after you moved on. Obviously agreement on these items is required by the landlord and our PM team had attempted to achieve without delay but appreciate that our communication could have been better. I can only apologise for this and am sure all items will be resolved very soon. If I can help further please let me know. Thanks. Andrew26/03/19 Dear Renato. I am sorry to hear about your experience. I will investigate and come back to you. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat service from Naomi May during the…
Great service from Naomi May during the relet of our property in Bermondsey.
Nigel · 15 March 2024
Agent replied · 13 June 2024
Thanks Nigel for leaving a review of your experience. We are very pleased that you were happy with service you received from Naomi during your re-let.
★★★★★ 5/5
GoogleGreat service, friendly and professional.
Aaron · 2 August 2024
Agent replied · 2 August 2026
We're delighted that you were so pleased with the service you received from the Darlington team, Aaron. Thank you for taking the time to leave a 5 star review.
★★★★★ 1/5
TrustpilotThis was by far the worst tenancy and…
This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...
Chloe · 20 August 2018
★★★★★ 1/5
TrustpilotUnprofessional liars who try to take your money before an offer is even accepted
A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.
Kat · 15 July 2018
★★★★★ 1/5
TrustpilotProfessional thieves!!! Beware of them.
Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.
Abosede · 25 June 2018
★★★★★ 5/5
GoogleExtremely helpful have gone above and beyond to help the process along 100% recommended to anyone looking for a smooth transaction
Rob · 2 August 2023
Agent replied · 2 August 2026
Many thanks for your five star review, Mr Walters, your comments are very much appreciated. The transaction will now be handled by our after sales team through to completion and we hope the legal process concludes speedily.
★★★★★ 1/5
TrustpilotNot professional, lie, threatening, unskilled
Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions
Amanda · 9 May 2017
★★★★★ 5/5
GoogleHighly recommended. You have restored my faith in Estate Agents. Superb advice throughout and extremely patient. Thank you very much.
Sue · 14 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
