Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotMy Overall Experience was good
My Overall Experience was good. My agents were very responsive and helpful
ExclusivelyMe · 17 October 2022
Agent replied · 13 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Lala · 27 November 2019
Agent replied · 13 June 2024
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMax is amazing. Thank you for all of your support and attention to detail.
Erica · 14 May 2022
Agent replied · 17 June 2024
Thank you Erica for leaving us a 5* review. We are really happy that you were pleased with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!!
Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid.
-100 review
Fi · 26 October 2023
Agent replied · 13 June 2024
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
★★★★★ 5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Johan · 16 November 2021
Agent replied · 13 June 2024
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery professional service in all areas, I was given so much help and reassurance by Charlotte who went above and beyond and was a great help from start to finish would highly recommend this company for anyone seeking rental properties or buying or selling, genuine and professional experience
Esther · 2 August 2023
Agent replied · 2 August 2026
Thank you Esther for such an amazing review and giving us your feedback on how we are doing. We're so glad that customers like you are having a great experience and that you will spread the word about us.
★★★★★ 1/5
TrustpilotThe worst property agency
The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.
Chris · 21 March 2019
Agent replied · 13 June 2024
Dear Chris, I am sorry to hear this and will investigate the issues immediately. I will contact you directly when I have an update. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent professional service.
We were kept updated regularly which we found reassuring particularly by Sandrine and Kerry. We also spoke to other members of the team who all were great
Lynne · 2 August 2024
Agent replied · 2 August 2026
Thank you for taking the time to leave such a lovely review, Lynne. We look forward to supporting you through to the completion of your sale.
★★★★★ 5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
William · 31 January 2020
Agent replied · 13 June 2024
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
★★★★★ 1/5
TrustpilotAbsolutely dreadful.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
Charlie · 13 May 2025
★★★★★ 5/5
GoogleThe best agency and the most specialist agents especially Shana
Mihai · 14 May 2022
Agent replied · 17 June 2024
Thank you Mihai for taking the time to review your experience. I am delighted to hear that you were pleased with the service you received from Shana and if there is anything we can do to help you further, please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotTerrible management of our property
Laura · 13 April 2026
★★★★★ 5/5
GoogleExcellent service. ⭐️
Emily Guest is an excellent profissional. She was very helpful and friendly.
Claudia · 14 May 2024
★★★★★ 5/5
GoogleJW Wood have been extremely professional and very helpful in the sales process so far, Sandrine and Hannah have kept me up to date every step of the way, I would definitely recommend this estate agent’s to any of my family and friends.
Lesley · 2 August 2023
Agent replied · 2 August 2026
Thanks for your kind words and 5 star review. A recommendation is the biggest compliment, thank you. We look forward to taking care of your sale through to legal completion.
★★★★★ 5/5
GoogleAs first time buyers, we mostly communicated with Sandrine at the Darlington branch in putting an offer down on our first property. She made the process easy, and quick and was very prompt in moving things forward and answering our queries. …
Amber · 2 August 2023
Agent replied · 2 August 2026
Hi Amber, many thanks for your kind review, we are so pleased that you have been impressed with our service level. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
★★★★★ 5/5
GoogleLilia has been amazing in finding a tenant for me after I tried with other estate agents for more than two months without any luck. She got me couple of offers, shared valuable suggestions and I now have a tenant already check in. Pricey but very very effective service. Happy landlord :)
Milind · 22 June 2018
★★★★★ 5/5
GoogleReal people by your side.
Selling your home is a big life event and you want someone you can trust. When my dad made the decision to sell our family home of almost half a century it was …
Denise · 9 October 2023
Agent replied · 17 June 2024
Thats a wonderful review Denise. Thank you for your kind words, I am happy that you were supported throughout. Our condolences to your family.
Kind regards Karen Hedges
★★★★★ 4/5
GoogleEveryone at acorn Eltham was really nice to me and my mum they helped us through the fiasco of concrete built not brickwork they all helped us out in one way or another I will definately be recommending them to anybody who is thinking of selling 10 out of 10
Stuart · 22 June 2019
★★★★★ 5/5
GoogleExcellent service from Lilia, she was very helpful, friendly and very professional. Thank you Lilia for your help!
Abc · 6 June 2019
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Becky · 3 February 2023
Agent replied · 13 June 2024
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
★★★★★ 5/5
GoogleFantastic experience from all the staff at jjwood Darlington from viewing to after sales of the purchase of our new house. 100% recommend
Susan · 2 August 2024
Agent replied · 2 August 2026
That is so nice to hear, Susan. The Darlington team and Amanda in After Sales will be delighted to read your kind words.
★★★★★ 5/5
GoogleAbsolutely fantastic sale. Communication via Sue Stephenson has made it all the smoother and no question was an inconvenience for her. Definitely recommend.
Janice · 2 August 2024
Agent replied · 2 August 2026
Thank you for leaving such a lovely review, Janice. Sue will be delighted to read your kind words.
★★★★★ 4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
James · 21 October 2020
Agent replied · 13 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Martin · 8 December 2023
Agent replied · 13 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
