Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Ms · 25 November 2019
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Claire · 5 June 2021
Agent replied · 13 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service efficiency and communications to all parties first class
Allan · 24 February 2025
★★★★★ 1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Sudam · 3 July 2020
Agent replied · 13 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleA friendly, efficient service keeping in touch regularly.
Garry · 2 August 2023
Agent replied · 2 August 2026
We're delighted that you were so pleased with the service you received from the Darlington team, Mr Halliday. Thank you for taking the time to leave a 5 star review.
★★★★★ 1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
Kehinde · 30 May 2018
★★★★★ 1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Martin · 19 March 2021
Agent replied · 13 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022
Agent replied · 13 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleEasy to deal with and efficient
Mike · 2 August 2023
Agent replied · 2 August 2026
Thank you so much for your kind words! Its much appreciated
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023
Agent replied · 13 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022
Agent replied · 13 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
John · 26 April 2023
Agent replied · 13 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleOur agent Lilia Ghenim from Eltham branch was extremely helpful with every concern we had and helped us sort out important issues during our first ever flat hunt!
Karolína · 6 June 2020
Agent replied · 17 June 2024
Thank you Karolina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lilia and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI thought the whole team was exeptionly good and professional would defenatly use acorn again thanks for everything..
Mark · 14 May 2022
Agent replied · 17 June 2024
Thank you Mark for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023
Agent replied · 13 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 3/5
TrustpilotMiss communication on the day
A very limited service.
Steven · 18 August 2023
Agent replied · 13 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleA big thank you to Lilia who has been amazing in dealing with letting our flats.
Les · 22 June 2017
★★★★★ 5/5
GoogleAmazing customer service from start to finish
Owodunni · 14 May 2023
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thank you Karen Hedges-Acorn Customer Services
★★★★★ 4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
ExclusivelyMe · 19 November 2022
Agent replied · 13 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
★★★★★ 5/5
GoogleProffesional staff. Always ready to help.
Sorin · 14 May 2023
Agent replied · 17 June 2024
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Karen Hedges- Customer Services
★★★★★ 5/5
GoogleExcellent service and a friendly team
Anna · 14 May 2023
Agent replied · 17 June 2024
Thank you Anna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022
Agent replied · 13 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
Susan · 29 November 2024
★★★★★ 5/5
GoogleAmazing experience , very professional and helpful staff. So satisfied with their service. Special thanks for Lilia Ghenim for her incredible help *****
Nusha · 6 June 2020
Agent replied · 17 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
