Trusted Agent profile · London
Verified
★★★★★
893 reviews across 2 platforms
78 High Street, Eltham, London, SE9 1BX
John Payne's office in London, at 78 High Street, is rated 4.1 out of 5 across 893 reviews on two platforms, including 407 Google reviews rated 4.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleDominic, You have given us a so called buyer who has been playing games since last …
Dear sanjay kumar. I would be grateful if you restrict you reviews to factual statements please. Out of 98 reviews for our Eltham office, 95 are either 4 or 5 stars. More than happy to assist you with the issues you have been experiencing … More
5/5
TrustpilotFriendly and helpful agents.
super! Thanks so much
5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hi Hadley. I have contacted your directly about this now but the reason your emails were not answered was because your were replying to an email, sent to you last year and from an account that is not monitored because it only sends payment receipts! We are grateful though for you raising this and have made some changes internally to avoid this confusion in the future. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleMy partner and I had a fantastic first house-buying experience thanks to the hard work of our agent Jon. …
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat service and good advice, would use them again.
Thank you Marieke for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI started with Nicola and then ended with John both from Eltham branch. They were both amazing people. John is very proactive and chases up the client. With John you can be rest assured the work will be done properly. For this reason, I will give him 5 STAR!
5/5
GoogleOn the lookout for a new place to call home, we were so nervous about the many obstacles we thought we'd be facing. And having talked to other estate agents, who weren't exactly the friendliest, this nervousness only became worse. Until we …
5/5
GoogleRating only, no written review.
Dear, Minnie. Thompson! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleGreat experience. We just bought our first property with them. Jonathan, our agent, was very professional and responsive to all our messages and doubts. He helped us a lot since the moment we contacted him on the phone, offering us …
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleWe've been impressed by Lilia and her approach. We were able to meet the tenants beforehand which was reassuring and communication is very good. Don't have to wait long for replies to emails/calls and they're always very courteous. …
5/5
GoogleSo pleased I chose acorn. From an initial warm greeting, and steering and guiding me through the process despite my many questions. They delivered on there promise right from the start. …
5/5
GoogleRating only, no written review.
Many thanks we appreciate you taking the time to give us this 5 star review. We look forward to being of assistance in the future.
5/5
GoogleRating only, no written review.
Dear Deepika Grover! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleNicola Tomanic Marla, the sales manager, was amazing during the sale of my property. It was a fairly complicated protracted process which she handled really well. …
5/5
GoogleRating only, no written review.
Dear Kelly Webster, Thank you for taking the time to review your recent experience with our John Payne Eltham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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