Trusted Agent profile · London
Verified
★★★★★
893 reviews across 2 platforms
78 High Street, Eltham, London, SE9 1BX
John Payne's office in London, at 78 High Street, is rated 4.1 out of 5 across 893 reviews on two platforms, including 407 Google reviews rated 4.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
4/5
Googlei purchased a property from them then they let it for me as a by to let investment the experience was relatively smooth
Thank you Bob for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If … More
1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.
5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
4/5
GoogleWe had two flats to upgrade and let and so visited most of the local agents before deciding that Lilia seemed the most knowledgable, efficient and enthusiastic - with a friendly personality and 'can do' attitude which still stopped short of …
Thank you for taking the time to provide us with a review of your experience. I am pleased that you were generally happy with the service you received from our team but am sorry that there were issues with the repairs. As you say, we have … More
4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
1/5
GoogleWorse agency ever Very rude staff They only trying take your money and don't care about tenants
We regret that we were unable to meet your expectations. We sympathise with your disappointment regarding the loss of your deposit. However, we are required to abide by our landlords' instructions and the terms you agreed to prior to signing the agreement. As per our policy, deposits are non-refundable and clearly stated. We strive to provide assistance wherever possible and would be happy to address any further concerns you may have. Please feel free to contact us at your convenience.
1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
5/5
GoogleThe agency supported us from the beginning to the end, always presents whenever we needed. It helped in the coordination between the buyer and the seller.PositiveProfessionalism
Thank you Michele for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat agent & all staff involved are very professional & helpful. Pleasure to work with!
Many thanks for your five star review, Paul, your comments are really appreciated. We look forward to looking after you for future transactions.
1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
5/5
GoogleI worked mainly with Jon (Mook) but also Glenn (Maher) to sell my house and they both did a great job. Looking at the argument of traditional high street agents versus online ones I’d …
Thank you Dan for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Eltham team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe agency supported us from the beginning to the end, always presents whenever we needed. It helped in the coordination between the buyer and the seller.
Thank you Michele for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
5/5
GoogleFast response and helpful agent. Thanks Ms. Sandrine Tandusson for your help.
Thank you for taking the time to give us a rating and leave a review, it is very much appreciated and thanks for giving Sandrine a special mention.
1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleLilia was very professional and friendly from start to finish. She has done brilliant job. 10 star from us.
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