5/5
GoogleNicola Tomanic Marla, the sales manager, was amazing during the sale of my property. It was a fairly complicated protracted process which she handled really well. …
Trusted Agent profile · London
Verified
John Payne London reviews
★★★★★
893 reviews across 2 platforms
78 High Street, Eltham, London, SE9 1BX
John Payne's office in London, at 78 High Street, is rated 4.1 out of 5 across 893 reviews on two platforms, including 407 Google reviews rated 4.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Dear Kelly Webster, Thank you for taking the time to review your recent experience with our John Payne Eltham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 11 May 2026
Dear Garvit Kaliraman! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 11 May 2026
Dear Georgie Walker! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleMy agent was full of life and very friendly. No problem with fees and the process was really smooth.
5/5
GoogleHard working team, who did everything to sell our house. Thanks to everyone, would highly recommend the Eltham team.
5/5
GoogleJohn and Jack in the Eltham office were very efficient and helpful, I would recommend dealing with them.
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleStaff were friendly and efficient. We were kept informed through every step of the sale of our house.
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thank you so much for your 5-star review!
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thanks for the 5 star review!
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thank you for leaving us a 5 star rating Andrew, it is much appreciated.
4/5
GoogleFriendly staff and they are doing a fair amount of business
5/5
GoogleFantastic service Warm, kind, helpful and supportive team
5/5
GoogleGreat agent, job well done and good communication
5/5
GoogleGreat service. Would definitely recommend 😊 …
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thank you for taking the time to leave a rating, we really appreciate it
1/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
We were extremely disappointed to receive this rating and when we have checked our database we can find no record in this name. It is possible that this review was submitted in error. We kindly request that you consider retracting the review at your earliest convenience. If there are any other matters we can assist you with, please feel free to contact us at 01325 485151 or via email at darlington@jww.co.uk. Thank you for your understanding. Best regards.
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thank you for your great review!
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks for the 5 star review. Customer Services
5/5
GoogleRating only, no written review.
Agent replied · 2 August 2026
Thank you for the five star rating, Mr Bulmer. We are delighted to be looking after you again, having already assisted you with your purchase. Giving us your property to sell demonstrated your satisfaction with JW Wood and that makes us very happy. Our after sales team are delighted to look after you again and guiding you through to legal completion, as a seller this time.
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks for the 5 star review. Karen Hedges- Customer Services-The Acorn Group
4/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks Chris for the 5 star review. Andrew Roberts - Customer Relations Manager
4/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thanks Angela for the 5 star review. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
