John Payne London reviews

★★★★★ 5/5

Trustpilot

Olivia was outstanding in the service…

Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻

Jonny · 18 December 2023

★★★★★ 5/5

Google

I had a very positive experience with Jacqueline Bissett, who was friendly, courteous, understanding, and professional throughout the house buying process

Sarah · 23 June 2026

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019

★★★★★ 5/5

Trustpilot

I have the best experience with acorn

I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .

Donna · 9 June 2023

★★★★★ 5/5

Google

Jacqui has shown us around a few properties now and she's always very professional, punctual and shows us around without being overbearing. Certainly one of the better agents we've dealt with in the area

Luke · 11 March 2026

★★★★★ 5/5

Google

Excellent customer service from start to finish. House was decribed lovely and lovely pictures on the website. Viewings always emailed and then messages to remind you, and kept in the loop from start to finish.

Rebecca · 2 August 2024

★★★★★ 5/5

Google

I would not hesitate to recommend Woods. Right from the beginning I have found them professional, reliable and extremely helpful. Gary has bent over backwards to be on hand for advice and support and Hannah has dealt with the sale of our house in a professional, friendly and efficient way. Thank you!

Kate · 2 August 2023

★★★★★ 5/5

Google

I cannot recommend JW Wood enough. They have been professional, efficient and supportive throughout the process of selling our home. Thank you to Gary, Sue, Sandrine, Julie and Kerry for all your hard work

Kate · 2 August 2024

★★★★★ 5/5

Google

Excellent service. House sold very quickly. Alll staff were helpful and knowledgeable. I mainly dealt with Sue Stephenson who was extremely helpful. I would definitely recommend this estate agent to anyone selling their property.

Margaret · 2 August 2024

★★★★★ 5/5

Google

A big thank you to Gary, Sue, Sandrine, Hannah and Julie in Darlington for providing a friendly, efficient and competitively priced service. A special thank you to Jenny in Durham for her calm and reassuring support throughout. Happy in my new home thanks to you all! Would highly recommend. (Kim Trotter)

Angela · 2 August 2023

★★★★★ 5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023

★★★★★ 5/5

Trustpilot

Great service from acorn as tenants

I would like to shout out Mer in the property management team for helping us with our property issues promptly and doing so with care and understanding. We have been having some water issues related to something outside of the landlords control and Mer is really pushing to help us. Absolute 5* service from these guys since day 1.

Tyler · 8 November 2022

★★★★★ 5/5

Google

We had a really positive experience working with Jacqueline while searching for our new home. She gave us an incredible amount of help, guidance, and honest advice throughout the process. …

Paulina · 9 March 2026

★★★★★ 5/5

Google

I would like to say a great big thankyou to JW woods estate agents team, from Gary coming out to value my property and sorting all the pictures etc out, and also katliyn who has been very professional, very thorough and kept me updated with everything. Thankyou JW WOOD. Darren Crang

Darren · 2 September 2025

★★★★★ 5/5

Google

Just purchased from JW Wood.They were excellent and deserve some praise.Every member of staff at the Darlington branch and Rose from Durham were so professional and friendly. Well done and thank you all.

Susan · 2 August 2024

★★★★★ 5/5

Google

We received a professional and friendly service from start to finish on the sale of our property. Invaluable experienced expert advice from approachable and enthusiastic staff across all aspects of the business. Selling a property is known to be one of the most stressful things you can do in life, working with J W Wood’s team was a pleasure. We had every confidence that they had everything in hand and that they would do what was necessary, at every stage, without out us even having to ask.

L · 2 August 2024

★★★★★ 5/5

Google

Our purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All our interaction has been with Sandrine and Julie, both have been great to work with. Sandrine handled the communications and they were all clear and effective, responses were prompt and informative and when she wasn’t available to answer she had an out message and someone else in the team helped just as quickly. Overall I found the interaction (so far) to be very professional and efficient with great communication…much appreciated!

Pete · 2 August 2024

★★★★★ 5/5

Google

Working with Jacqueline Bassett, selling my home was very efficient and professional, would highly recommend. Unfortunately due to unforeseen circumstances I had to withdraw my property from the market.

Diana · 11 March 2026

★★★★★ 5/5

Trustpilot

Excellent service!

We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!

Maria · 4 May 2025

★★★★★ 5/5

Google

I’ve dealt with many estate agents over the years, and I could not speak higher of Jaqueline she was absolutely outstanding and professional in the highest regard the best person I’ve ever dealt with !

Harry · 11 January 2026

★★★★★ 5/5

Google

Jacqueline gave us ample time to explore the property without feeling rushed. She answered all our questions with great detail, making us feel completely informed as prospective buyers.

KONSTANTINA · 9 March 2026

★★★★★ 5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

★★★★★ 5/5

Google

Max Williams and his team at John Payne Estate Agents in Eltham went out of their way to market and sell our property in Mottingham SE9. This was a very tricky, lengthy process but Max and Team were with us all the way until completion. Great service and great people!

Simon · 14 May 2023

★★★★★ 5/5

Google

Kerry has been both friendly and professional. As a first time buyer she has put my mind at ease and never have a felt like I was asking too much.

Oliver · 2 August 2024