John Payne London reviews

★★★★★ 5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021

★★★★★ 5/5

Google

We are currently in the process of purchasing a property with JW Wood estate agent. Kerry helped us navigate through the purchase of our dream property, which was difficult to secure due to the level of interest. Excellent communication and transparency was demonstrated. We would not hesitate to engage with JW woods in future providing the rest of the process is a smooth transition going forward. Thanks again to JW woods

Lee · 2 August 2024

★★★★★ 5/5

Google

I have had a really positive experience with JW Wood. As a team they offered support and advice, as well as clear communication. Hannah kept me up to date through the process, very professional as well as friendly. Thank you

Natalie · 2 August 2023

★★★★★ 5/5

Google

Max is a very professional and friendly agent who really knows the Eltham area well. Would recommend his services if you're looking to buy in the area.

Steve · 14 May 2024

★★★★★ 1/5

Trustpilot

0 STAR

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY

UNKNOWN · 7 June 2025

★★★★★ 5/5

Google

I recently purchased a house from a seller who used JW Wood. When arranging viewings and communicating with the sellers before the sale, Liam and Sandrine were very helpful and responsive. During the after sales process, Gill was …

Katie · 2 August 2023

★★★★★ 5/5

Google

I had been searching for a flat for over a month, and I was fortunate enough to find the perfect place thanks to JW Wood Estate Agency. A special thanks to Ms. Paige Hugill, who has made everything so smooth and stress-free!

Lal · 2 August 2025

★★★★★ 5/5

Trustpilot

To Mark and Kieran

To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty

Patricia · 23 May 2025

★★★★★ 5/5

Google

Have used Woods for two house sales and one house purchase. They are brilliant and I would highly recommend. From start to finish they have been attentive and professional. In particular, Gary has given us excellent support with our recent sale.

Debbie · 2 August 2025

★★★★★ 5/5

Google

Julie who deals with the viewing and Sue and the team who ate in the office are excellent. Great service

Vince · 2 August 2024

★★★★★ 5/5

Trustpilot

Natalia is excellent

Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.

Elizabeth · 29 July 2022

★★★★★ 5/5

Google

Great service from Jackie, who was really knowledgeable about the property and the area, would recommend her

Anil · 11 March 2026

★★★★★ 5/5

Google

J W Wood have been excellent value and were attentive to our questions. Hannah and Sandrine provided excellent service. Amanda is dealing efficiently and communicating with us at all times. Would highly recommend the whole team.

Lisa · 2 August 2023

★★★★★ 5/5

Google

All the team at John Payne have been a pleasure to deal with. Extremely attentive, hugely knowledgeable, and hard-working.

Sam · 11 February 2026

★★★★★ 5/5

Google

Very professional service from initial contact through to completion. We found everyone in the Darlington branch very friendly and efficient. In particular, Kerry & Sanderine in the office and Julie, who did the viewings. Would highly recommend JW Wood.

Carol · 2 August 2025

★★★★★ 5/5

Google

Kerry has been so helpful, friendly and communicative. This enabled a really easy and smooth process so far.

Nicola · 2 August 2024

★★★★★ 5/5

Google

My purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All my interaction has been with Kerry, who has been great to work with. Kerry handled the communication's which was all clear and effective, responses were prompt and informative . Overall I found the interaction to be very professional and efficient with great communication…much appreciated!

Richie · 2 August 2024

★★★★★ 5/5

Google

I would like to say a big thank you to the John Payne Eltham team with their assistance on my recent completion. The team have been consistently helpful, supportive and attentive whenever I've had a question or needed to push things along. …

Amrit · 9 April 2026

★★★★★ 5/5

Google

Max was very professional and attentive in a recent purchase I made as a first time buyer. The team at the Eltham office knows the local market really well and Max was great in all our dealings, conversations and sometimes stressful moments …

Vasilis · 9 October 2022

★★★★★ 5/5

Google

Just sold our property through John Payne (Eltham) and their help and advice were invaluable. Special thanks must go to both Oliver & Max but also to the whole team. …

Steve · 9 October 2025

★★★★★ 5/5

Trustpilot

From the moment I saw the property…

From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.

Tawanda · 18 August 2023

★★★★★ 5/5

Trustpilot

Mark was amazing

Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!

Stacey · 16 February 2023

★★★★★ 5/5

Google

I have found Hannah Howland from JW Wood- estate agreement, to be so very helpful, professional and very friendly. Hannah kept me posted and updated throughout our transaction. Very pleased and well satisfied!

Gillian · 2 August 2023

★★★★★ 5/5

Google

A huge thank you to Max who recently dealt with the sale of our property, totally professional, helpful and quite honestly was amazing. Always on hand to help, always returned calls, cannot thank him enough. Would also like to thank Oliver …

Jemma · 9 October 2022