John Payne London reviews

★★★★★ 1/5

Trustpilot

Terrible Avoid Avoid Avoid!!!!!

Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!

Cameron · 11 August 2023

★★★★★ 5/5

Trustpilot

great client service

great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.

Maryam · 1 December 2022

★★★★★ 5/5

Google

A big thank you to Max Williams, Senior Sales Negotiator at John Payne in Eltham. He was calm and considered and made a stressful situation go smoothly which is very much appreciated. Highly recommend.Thank you!

Maureen · 14 May 2023

★★★★★ 5/5

Google

From renting our house to eventually selling, our experience of JW WOOD is nothing short of excellent. Very friendly to deal with whilst being equally professional. The assistence of Paul, Jill and Charlotte ( among others) from a rental perspective of the property proved invaluable in that we were kept up to date at all times with everything. This continued during the selling process after which, Hannah and Amanda (eventually Beverly) were on hand to assist with all questions we had. This all lead to a very easy sale with no hassle to us. All in all, we would have no hesitation recommending to family and friends.

Marie · 2 August 2023

★★★★★ 5/5

Google

Amazing communication and cooperation between my initial inquiry then viewing and and submitting my offer. My offer was too low but with some help and guidance my second offer was successful and I now, nearly own my first home south of the border. As a long term resident in Scotland, Sandrine at JW Wood, was very efficient and effective in assisting my nervous step into an unknown conveyancing system. It all went very smoothly and I’m now looking forward to my new life in a new home in Darlington.

David · 2 August 2023

★★★★★ 1/5

Trustpilot

If I could rate this company a zero, I would.

If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.

Jamie-may · 2 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.

S · 23 December 2022

★★★★★ 5/5

Trustpilot

High level of service and do what they say they will.

Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.

George · 21 February 2024

★★★★★ 5/5

Trustpilot

Thank you Max Williams

I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He

Mei · 28 May 2021

★★★★★ 1/5

Trustpilot

AVOID TO RENT WITH THIS AGENCY!!

AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!

Grace · 27 February 2025

★★★★★ 5/5

Google

We are currently in the process of buying a house with JWW and I couldn’t recommend any more. From finding the house we liked Friday, viewing on Saturday, and receiving a call on Monday morning to tell us our offer has been accepted, everybody has been very friendly and helpful. Communication is fast and any questions we have had have been answered.

Emily · 2 August 2024

★★★★★ 5/5

Google

We are in the early stages of selling our property but would like to thank Hannah who has been very helpful keeping us up to date with the process so far.

Peter · 2 August 2023

★★★★★ 5/5

Google

Excellent service, Adrian did a great job rapidly setting up the sale and excellent communication and organisation of viewings by Vicky Milligan. We were always kept up to date. I highly recommend this company.

Kelvin · 2 August 2025

★★★★★ 5/5

Trustpilot

Jade's very professional attitude and…

Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring. Everything was followed through in a timely fashion and the service could not have been better

Customer · 17 April 2023

★★★★★ 5/5

Google

Outstanding service provided by Jackie - her attention to detail when selling a niche property was incredible.

Ellie · 11 January 2026

★★★★★ 5/5

Trustpilot

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

Ella · 2 April 2023

★★★★★ 1/5

Trustpilot

The worst letting property management I…

The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!

Tendai · 24 October 2025

★★★★★ 5/5

Google

First class, all staff were very helpful kept us up to date at every point of the sale no pressure tactics and a quick sale would use over any agent around the area

Kevin · 2 August 2025

★★★★★ 5/5

Trustpilot

A great service

The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.

Dreana · 14 August 2020

★★★★★ 5/5

Google

JWWood have been a pleasure to work with in regard to arranging the sale of our family home. From the first meeting for valuation, through showing prospective buyers through our home to the agreement to finalise the sale, the entire team have been friendly, courteous and professional. If I had more houses to sell I would deffinately use JWWood Darlington.

Phil · 2 August 2024

★★★★★ 5/5

Google

Sandrine has helped in every way possible to smooth the way for our sale. Gary and Martyn were speedy and efficient. I can recommend JWW without hesitation. Thank you!

Ross · 2 August 2023

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 23 October 2020

★★★★★ 5/5

Google

We recently started the rental process with Paige for our next home and it’s been such a smooth process, and all we’ve had to worry about is packing our old home up!

Matthew · 2 August 2025

★★★★★ 5/5

Google

My thanks to all at JWWood. From the first meeting when my house was valued, through the process of appointments organised by staff for prospective buyers. Everyone very pleasant and helpful. Thanks.

David · 2 August 2025