Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSue at John Payne was absolutely excellent. We were impressed by the prompt, responsive and personable service we were provided. She conducted an out of hours valuation for us all the way back in February. Then the pandemic hit, and I think …
Jared · 8 October 2020
Agent replied · 21 June 2024
Thank you Jared for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue and the team at the East Greenwich branch are great to deal with. Really good communication and advice throughout the process of marketing and selling our house. Highly recommended.
Beswick · 16 September 2019
★★★★★ 5/5
GoogleGreat Service. Sue Denny always happy to answer all our questions very friendly and easy to work with. We would highly recommend her and John Payne for an easy and hassle free buying experience.
Jill · 13 May 2022
Agent replied · 21 June 2024
Thank you Jill for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis was my second experience buying a property and the first one in London. Susan Denny represented John Payne and my high praise go to her. Throughout the entire process she was committed, communicative, very helpful and helped with a lot …
Mikolaj · 8 October 2020
Agent replied · 24 October 2024
Thank you Nick for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery professional- everything went without a hiccup. Recommended!
Jamie · 13 May 2024
Agent replied · 21 June 2024
Thank you Jamie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt was great dealing with Susan Denny throughout the buying process. She was very professional and provided updates throughout the process making it all very stress free. I would definitely recommend using Sue.
Nicholas · 13 May 2022
Agent replied · 21 June 2024
Thank you Nicholas for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJohn Payne offered A* service from the outset - extremely professional, friendly, courteous and always with good humour. Matthew Wright and Andrew Castle visited our property and provided excellent advice and then Susan Denny (Sue) became …
Joshua · 8 October 2021
Agent replied · 21 June 2024
Thank you Joshua for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our house through John Payne and the service from the team has been fantastic, this is a breath of fresh air especially because our previous experience with other estate agents have not been good... …
Kit · 8 October 2021
Agent replied · 21 June 2024
Thank you Kit for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Susan and Ben. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSusan has helped me sell one of my houses. She is a very helpful, professional and experienced professional. She is an asset to her company. I would definitely work with her again
Divya · 13 May 2022
Agent replied · 21 June 2024
Thank you Divya for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue knew the local housing market and area extremely well. She went above and beyond proving a great service, with excellent communication.
Tim · 13 May 2023
Agent replied · 21 June 2024
Thank you Tim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team at John Payne were excellent. They worked incredibly hard and kept us well informed throughout a difficult exchange and completion.
Ian · 13 May 2023
Agent replied · 13 May 2026
Thank you Ian for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMatthew, Sue and all John Payne team were fantastic throughout the whole process of selling our flat in Greenwich. Their whole team was very professional and empathetic.The communication was clear and on point which really helped us to get …
Gra · 8 October 2020
Agent replied · 21 June 2024
Thank you Gra for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received the East Greenwich team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue (Susan Denny) provided invaluable help and guidance and ensured that our flat sale was completed on time. She kept us updated regularly with all developments and made sure the conveyancing process progressed at a good pace. She is …
Pooja · 8 October 2020
Agent replied · 21 June 2024
Thank you Pooja for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our first house through John Payne and found them to be very accommodating. Ben led the sale and was transparent throughout the process about where we were, ensuring he updated us regularly. …
Beatrice · 8 October 2021
Agent replied · 21 June 2024
Thank you Beatrice for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ben and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleWe had a great experience dealing with John Payne during our property rental. Everyone was very nice and always helpful. They kept us in the loop about what was happening. The team at John Payne even helped out our first week when my …
Ashlyn · 8 October 2018
Agent replied · 21 June 2024
Thanks for the review Ashlyn and glad you were generally happy with the experience. We are also grateful to you for raising some very useful feedback, which we will certainly look into and review to improve the customer experience. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIf there was a 6 star rating, I would have given it....
Having worked with Sue before I was keen to use John Payne again because I was …
Kim · 8 October 2017
★★★★★ 5/5
GoogleJohn Payne (East Greenwich) helped us purchase our property. The team led by Nick Kay was professional, knowledgeable and was always ready to help. We would highly recommend them.
D · 17 September 2017
★★★★★ 5/5
GoogleWe instructed John Payne to sell our house and so far we have been extremely satisfied with their approach. Their marketing materials are second to none, all communications are super professional and they keep us informed regularly of progress. Would definitely recommend!
Ward · 16 September 2019
Agent replied · 21 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are selling our flat and found Rachel the team assistant incredibly helpful. She was efficient, polite and really went above and beyond to make sure we were looked after!
Clara · 13 May 2022
Agent replied · 21 June 2024
Thank you Clara for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rachel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service from the first minute you enter the office till you move it to the property. Highly recommend, big thank you to Levander Pyke and Andrew Castle.
Beata · 17 September 2017
★★★★★ 5/5
GoogleVery friendly and helpful. Quick and practical responses to any queries. I would recommend them for a speedy and hassle free sale of your property in this area.
Beth · 13 May 2022
Agent replied · 21 June 2024
Thank you Beth for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis first class service was delivered to me by Lettings Manager Tom Crowe, based in East Greenwich Office. Finding my new home was a delightful experience, with great properties on offer. Thank you.
Charles · 6 June 2021
Agent replied · 21 June 2024
Thank you Charles for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Tom and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from valuation to exchange. Lucy and Sue were very helpful, comunicated well and gave sound advice. Highly recommend John Payne East Greenwich.
Margaret · 16 September 2018
★★★★★ 5/5
GoogleRestored my faith in Estate Agents after a terrible 15 months of failed purchases and sales. Lucy & Sue were great! Would definitely recommend!
Jodie · 16 September 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
