Trusted Agent profile · London
Verified
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe would highly recommend Lucy and the team at John Payne. They were friendly, efficient and went out of their way to help us through our first house buying process. We were particularly impressed at how they liaised with everyone in the …
5/5
GoogleSam, Susan and Alison at John Payne East Greenwich Estate Agents have been wonderful. They fully supported me through the complex sale of my property with expertise, professionalism and great communication at all times. I highly recommend.
Thank you Marie for posting a wonderful review. We really do appreciate! Best wishes Karen Hedges -Acorn Customer Services
5/5
GoogleBen at John Payne was my main contact during the process to sell my flat and was fantastic throughout the whole process. The sale involved a complicated chain which meant Ben having to go above and beyond to secure exchange and completion. …
Thank you Andrew for leaving us a 5* review. We are really happy that you were pleased with the service you received from Ben and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleOur agent (Sue) was at all times highly professional yet very personable. From handling the initial sale of the property through to the exchange of contracts she was always there to help and seemed to be always on hand to answer any …
Thank you Richard for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAll the staff at John Payne East Greenwich have been fantastic during our new home purchase. Sue was our main contact and she has been extremely pro-active during the process which has no doubt led to a smoother and less stressful …
5/5
GoogleThe service in John Payne in Greenwich is absolutely fantastic. As we were trying to find a new apartment we came across John Payne and they helped us to find a perfect place. Levander was always there to help us with any questions or …
5/5
GoogleThrough difficult circumstances including covid, always stayed positive about selling our flat and when a sale was agreed they remained on top of progress on buyer and seller side, to see it through to the end.
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSue, Nick and Lucy were extremely helpful in selling our house and helping to manage our onward purchase. They do not just rely on portal inquiries as we found with other agents but are proactive and have a deep network of local …
5/5
GoogleMy partner and I bought our first flat together from John Payne, Greenwich. We mainly dealt with Susan Denny but also other members of the team. Even though I wasn't paying them, as they were employed by the vendor, their approach and …
5/5
GoogleThe service in John Payne in Blackheath is absolutely fantastic. We are really glad for their help and support. Helpful and friendly staff. Very helpful estate agents (Aaron) who kept us really well informed and went the extra length when there were issues.
5/5
GoogleAiden Sealy has been great to deal with throughout the letting of my property in Greenwich. From the very start he was professional, enthusiastic, motivated and friendly. He worked robustly yo get me a first class tenant at the full …
5/5
GoogleI worked with Nathan Johnson who was one of the best agents I have come across in London. He handled my negotiation smoothly, and still remained helpful and professional when the lease did not proceed (on circumstances out of our control). …
5/5
GoogleSue and her colleagues were genuinely first rate in our house selling process. They were adaptable, efficient, and had superb knowledge of the local area, helping them to be responsive to the buyer’s queries. Sue fronted the team and was …
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSusan Denny and Lucy Speed were nothing short of excellent throughout my whole house purchase process. They went above and beyond my expectations of what an estate agent should do and were pivotal in ensuring the whole process went …
5/5
GoogleWe were very happy with the team at John Payne when they helped us with our flat purchase a few years ago and decided to use them again for the sale of the same flat. Selling during the pandemic had its challenges but Susan Denny and her …
Thank you Ron and Jean for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and her team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI recently completed the sale of a house in Greenwich and Susan Denny acted for me. I was continually impressed by her attention to detail and keeping me informed - I live overseas so all of this had to be done from afar - she realised the …
Thank you Neil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMy house mate and myself used John Payne to find our lovely house in Greenwich. All of the staff, particularly Aidan, were extremely efficient, friendly and made the experience of moving house as stress free as possible! I would highly …
4/5
GoogleVery good experience working with Nathan Johnson, very enthusiastic, focused and confident - he told me he would let my flat within the exclusivity period and he did. Nathan was very committed and kept me updated on progress regularly. No complaints.
5/5
GoogleMy own experience using John Payne has been a very positive one. At every stage they went above and beyond to help me if I was unsure of anything. All the staff are also very friendly and helpful. I would fully recommend them when buying or selling a property.
Thank you Madhu for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleVery good experience working with Nathan Johnson, very enthusiastic, focused and confident - he told me he would let my flat within the exclusivity period and he did. Nathan was very committed and kept me updated on progress regularly. No complaints.
5/5
GoogleAll the contacts at John Payne have been a pleasure to work with on the sale of our house. Every viewing they brought to us felt like a realistic buyer for our property, for which we had an offer that we accepted within two weeks of …
Thank you Carey for leaving us a 5* review. We are really happy that you were pleased with the service you received from Matta and Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had the priveledge of having Susan Denny from John Payne assist us on finding a house we would love. She was extremely patient with as we went through many a house and in some instances viewed a house or 2 a couple of times. Her …
Thank you Kishan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAn excellent estate agent. We were based with the East Greenwich office and they have been excellent from start to finish. After being disappointed with a previous agency, we turned to John Payne and enjoyed a completely different …
Thank you Marie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and her colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe purchased our new home through John Payne, East Greenwich in 2022. Our sales manager, Susan Denny, was incredibly helpful and professional throughout the entire process, and kept in continuous contact with ourselves and the rest of the …
Thank you Stewart for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
