Trusted Agent profile · London
Verified
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWith the help of Liam Horton, we are able to rent a comfortable lovely house. Liam is very responsive to our enquiry and acted in a very professional way during the whole rental process.
Thank you Yatman for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSusan Denny was a fantastic agent helping us secure the purchase of our property and managed a complicated process with the seller fantastically. Would highly recommend her services.
Thank you Deepak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThanks to Sue. Exceptional service!!. Sue was there at every step from the viewings right till completion. Thank you and will certainly do business again with you.
Thank you Sam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had an excellent experience with Nathan as our agent. He was kind, professional and responsive throughout our buying process so would highly recommend him.
Isabel Bruce, reviews like this give us motivation and help us ensure we provide high-quality care.
1/5
GoogleVery disappointing. After they accepted the offer and I started the process, paid to lawyers. Unfortunately, they sold the property to others. Feeling deceived
Dear Moon Sre, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI would like to thank Katie H. for her help settling into my new flat and all the admin around it. She has been very helpful and such a lovely person.
Thank you csilla for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Katie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFantastic service from start to finish. Sam went above and beyond to sell my property.
Super, thanks for such a great review ! Karen Hedges The Acorn Group Customer Services
5/5
GoogleMatt and Sue were superb from start to finish. Definitely made the right decision to go with John Payne to sell our Greenwich flat…
Thank you Richard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Matt and Sue. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSue and the team at John Payne East Greenwich were brilliant when helping us sell our property. Very professional and always on call to help and answer questions. Many thanks.
Thank you Hannah for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThank you to Darcie for showing us round our new flat. We found the letting agent to be great at communication and really helpful on the day. Thanks so much!
Thank you Fiona for leaving us a 5* review. We are really happy that you were pleased with the service you received from Darcie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJPEG were amazing. We knew more about the process and what was happening than from listening to our conveyancer. And when the going got tough, JP helped settle the nerves. Tracey Harvey is 5 stars!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Tracey and the JP Team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleKadie from this branch of John Payne in the lettings team has always been a pleasure to deal with. She is always lovely to speak with and quick to help us out (especially in emergencies). Thank you for all your help Kadie A. Really appreciate it!
Hi Haz, thank you for taking the time to share your positive experience with Kadie from our lettings team at John Payne. We're thrilled to hear that she provided you with excellent service, especially in emergencies. We'll be sure to pass along your kind words to Kadie. Thank you again!
5/5
GoogleOur agent Susan was really helpful along all the process. She was always on top of things and ready to help if needed. Definitely an agent to recommend.
Thank you Eleonora for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleWorst estate agent ever. Don't deal with Nathan. He will lie easily. Absolute waste of money. Stay away from this state agent.
Dear R M, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThis was my second experience buying a property and the first one in London. Susan Denny represented John Payne and my high praise go to her. Throughout the entire process she was committed, communicative, very helpful and helped with a lot of small but important things along the way. Couldn't recommend her more. Now, with the bar set high by Susan, also looking forward to using John Payne as a letting agent.PositiveResponsiveness, Quality, Professionalism
Thank you Nick for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe just bought a property through John Payne estate agents. The process was very straightforward with the help of Sam Wilkins who looked after things along the way. Great professional service, viewings were arranged with efficiency and all on time, excellent communication throughout.
Thank you Andrew for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLiam was really helpful and professional. He listened to my requirements, responded quickly to emails and took time to show me multiple properties. Would definitely recommend.
Thank you J B for leaving us a 5* review. We are really happy that you were pleased with the service you received from Liam and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe used John Payne to manage our property whilst renting it out and to sell it. Both were done excellently by John Payne and we’d definitely recommend them to others. …
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHighly recommend. Sue has been amazing throughout the whole process by going above and beyond what is required and assisting us throughout the entire process.
Thank you Alexandra for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSam and Nathan supported us very professionally throughout the process of selling our apartment. Many thanks 😊 …
Dear Joe Bulman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe were very happy with John Payne, great job from Luke McConville!
Dear Alfie Dale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat agents, very friendly and helpful
Hi Suicidalhammerx! Thanks for the amazing review and star rating! All the best, Customer Relations Team
5/5
GoogleBoth Sam and Alison were very supportive throughout the whole process; many thanks!
Thank you Eleanor for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sam & Alison and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSusan was very professional, helpful and available whenever necessary. Thank you!PositiveResponsiveness, Professionalism
Thank you Dariusz for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
Send John Payne a message.
