Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy house found a buyer quickly however there was a lot of follow through that needed to happen after that point and Sue Denny did a fantastic job with that. There was a fairly complex lease situation with a lot of back and forth between …
Ruth · 8 October 2021
Agent replied · 21 June 2024
Thank you Ruth for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our flat through JP, our estate agent Sue was especially helpful during the process. Very quick to respond and available when we needed her. In the future if we do sell on, I would definitely go to Sue first!
Helen · 22 June 2022
Agent replied · 21 June 2024
Thank you Helen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleRed flag! Lack of communication, transparency and urgency throughout the whole process. Also will make you sign a consent form that allows them to circumvent tenant rights. DO NOT SIGN THE CONSENT FORM.
Zeibunissa · 16 July 2025
Agent replied · 16 April 2026
Dear Zeibunissa Galeriya,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleSam was always helpful, reassuring and on the case - would definitely use him again
Sally · 13 May 2024
Agent replied · 21 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received. Thanks, Customer Services
★★★★★ 5/5
GoogleHighly recommend! Hannah was incredibly helpful with any queries I had, she put my mind at ease and made the process so much easier
Hayley · 16 April 2025
★★★★★ 5/5
GoogleSusan Denny was our agent and she was fantastic. I can't recommend her enough. She is very professional, knowledgeable and supportive. The process was stressful for various factors and Susan was always there for us, doing everything she could to support the process. Thank you
Sonia · 6 June 2021
Agent replied · 21 June 2024
Thank you Sonia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBen at John Payne was extremely helpful and professional from start to finish. As first time buyers, Ben was an invaluable source of information on the ins and outs of of the buying process, and always keen to help. The conveyancing process …
James · 8 October 2021
Agent replied · 21 June 2024
Thank you James for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ben and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBen has been fantastic throughout the process of our recent house purchase. Resourceful and patient, Ben has shown full commitment and went over and above to find the perfect place for us. Many thanks for your exceptional service
Weng · 13 May 2022
Agent replied · 21 June 2024
Thank you Weng for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ben and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSam and the team were very helpful in getting my house sale over the line and keeping me up to date with the relevant developments throughout the process
Satheesh · 13 May 2023
Agent replied · 21 June 2024
Thank you Satheesh for taking the time to post a great review, thank you- Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleSusan has been fantastic from the time she started to show us properties all the way to the completion date. She went above expectations, advising on solicitors, and making sure we got timely updates during the sales process, being …
Olivier · 8 October 2021
Agent replied · 21 June 2024
Thank you Olivier for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI bought my house through John Payne - as selling estate agents. Susan was diligent, professional and highly available. She got the best result for me and her client, and was always willing to gonthe extra mile to get things done.
Chris · 6 June 2021
Agent replied · 21 June 2024
Thank you Chris for leaving us a 5* review. We are really happy that you were pleased with the service you received from Susan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAll staff at John Payne East Greenwich Estate Agents were very professional and helpful. Sue, who was our agent, was a really lovely lady. She gave us lots of support from beginning to the end of our property selling process.
Azusa · 6 June 2021
Agent replied · 21 June 2024
Thank you Azusa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJust completed my home purchase with John Payne! Susan Denny is such a great advisor who has shown patience, professionalism and deep experience ever since conducting viewings, which also gave me a lot of comfort to continue with the purchase.
Louise · 6 June 2021
Agent replied · 21 June 2024
Thank you Louise for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI can't recommend Susan highly enough she really went above and beyond to appease all the parties in the transaction and get the contracts exchanged to very quick timeliness. …
Aleksandra · 8 October 2022
Agent replied · 21 June 2024
Thank you Aleksandra for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have just sold our house through John Payne. The care we received from our agent Susan Denny was absolutely fantastic. She is a true professional - always quick to respond, attentive to details and very helpful and intuitive about her …
Theresa · 8 October 2020
Agent replied · 21 June 2024
Thank you Theresa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSuch a lovely, friendly and helpful team at John Payne East Greenwich! Thank you for helping us find the most beautiful apartment at such short notice! Highly recommend John Payne! ⭐️⭐️⭐️⭐️⭐️
H · 11 May 2025
Agent replied · 11 May 2026
Dear H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust moved in to the property. Everything is great. Special thanks to Pernilla Searle who always helped us. Even during the weekend
Maxim · 13 May 2023
Agent replied · 21 June 2024
Thank you Maxim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Pernilla and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAiden and Annie have been both very professional and extremely helpful in helping us place tenants in our house. Aiden quickly found the right tenants and made sure both parties were happy. Annie has been a star sorting things out for the …
Linda · 8 October 2019
Agent replied · 21 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and Annie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue Denny was great from the moment she first valued our flat to completion. Sue was incredibly proactive throughout, always available and we've already recommended her to several people we know in the development. …
Otty · 8 October 2021
Agent replied · 21 June 2024
Thank you Otty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSam was great help in helping us secure the purchase of our first home. Very knowledgeable of the area, punctual and accommodating of our schedules. Great experience overall, would recommend
Ofelia · 13 May 2022
Agent replied · 21 June 2024
Thank you Ofelia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sam and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue Denny was amazing throughout the process of selling our flat. She was very proactive, ensuring things were on track and kept us up to date. Highly recommend Sue!
Jamie · 13 May 2022
Agent replied · 21 June 2024
Thank you Jamie for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Sue. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleI've been dealing with Sam Wilkins on a house purchase for a few months and have genuinely enjoyed every interaction I've had had with him. He has great comms, he is honest, and so very patient. Sadly, the deal could not complete but I know Sam tried with every bit to get it to happen. He kept me in the loop at every step of the way.
Cindy · 13 May 2023
Agent replied · 21 June 2024
Thank you Cindy for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Sam but would love to know how we could have achieved 5 stars! If you … More
★★★★★ 5/5
GoogleWas recommended by a friend to use Hannah at John Payne and she’s been amazing in my search. Will definitely use her again and will recommend too!
Rio · 11 May 2025
Agent replied · 11 May 2026
Dear Rio Carlse-farrell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe dealt with Tom when renting a property and can't recommend him and the team at John Payne enough. They went above and beyond, were extremely helpful and a real pleasure to deal with.
Julia · 6 June 2021
Agent replied · 21 June 2024
Thank you Julia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Tom and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
