John Payne London reviews

★★★★★ 5/5

Google

We recently sold our house in Charlton with John Payne. Our contact with Sam and Nathan in the East Greenwich office was exemplary. Their communication was brilliant - even when our initial sale fell through and I burst into tears on the phone to them! They soon turned it around for us and we had a number of offers coming through. We were at the point of changing agents until Sam and Nathan got involved. I would highly recommend them both if you are looking for an estate agent to support you along what can be a stressful process.

Caroline · 17 September 2025

★★★★★ 5/5

Google

We were very impressed with all of the people that we dealt with at John Payne - from the initial valuation to the completion we were given a five star service! They helped us sell our shared ownership property very quickly, after having had it on the market a long time with the housing association. The staff at John Payne were always very efficient at responding to our queries throughout the process and a pleasure to deal with. I couldn't recommend them highly enough.

Hannah · 17 September 2025

★★★★★ 5/5

Google

They were so helpful and made the whole process really easy. I spoke to Hannah who was friendly and always kept me in the loop, the whole process was really easy thanks to her. Would definitely recommend if you’re looking to rent!!

Lilly · 11 May 2025

★★★★★ 5/5

Google

We are absolutely delighted to have worked with Sam Wilkins throughout the purchase process as he demonstrated high professionalism and the perfect attitude. He is a very pleasant agent able to provide the best support from day one until the very end. We are grateful for the help! Thank you Sam 👏 …

G · 19 October 2024

★★★★★ 5/5

Google

Sue Denny is absolutely excellent. Our family has bought two houses from her and I find her extremely responsive, transparent, speedy with an absolutely dogged determination to get stuff done. She’s not pushy but just the right balance of chaser / completer. When I come to sell I hope she sells it for me:-) thanks sue x

Thunderbirdgirl · 13 May 2024

★★★★★ 5/5

Google

We were incredibly happy with John Payne. Luke and the team showed great commitment to selling our house during a particularly difficult time in the property market and were professional, hardworking, helpful, pleasant and excellent communicators throughout the process. Nothing was ever too much trouble for Luke who managed our sale. We really can’t speak highly enough of Luke and the team at John Payne, Greenwich East. We would wholeheartedly recommend them to anyone wishing to sell their home in the local area.

Angela · 9 October 2024

★★★★★ 5/5

Google

Can’t recommend enough, Sam has been very informative and professional throughout the process. The communication has been very strong throughout and we have exchanged within the timeframe we wanted. Couldn’t have asked for more

Sean · 16 April 2025

★★★★★ 5/5

Google

We had a very good experience through the whole buying process. Sam was very helpful in supporting us at every stage and went above and beyond to make everything happen smoothly.

Giulio · 13 May 2025

★★★★★ 5/5

Google

Sam was very helpful and attentive throughout the buying process. He was always available to contact and a pleasure to deal with.

James · 20 July 2025

★★★★★ 5/5

Google

Excellent service and hospitality! The progress had to be pretty long eventually, but Sam kept me posted constantly and clearly, and always supportive. Much appreciated!

Marin · 13 May 2025

★★★★★ 5/5

Google

We were not having much luck with the well-known "purple" provider and so canvassed around a few estate agents in Greenwich and the quality is unsurprisingly very varied, from the wheeler-dealer types, to the lack of communication types or the quite frankly extortionate types. John Payne was none of these. From a very good start to communication channels with Matthew who was courteous, friendly and punctual on coming to the flat to discuss and offering material to look over, we knew JP would be high up on our list of agents to use. Once we committed to them, Sue Denny took over and within 2 days had a prospective viewing which happened to be our buyer. We waited all of a week to sell the flat whereas the purple provider was much longer and less successful overall. Essentially you pay for what you get and I will admit to being wary of estate agents in the past but JP and in particular Sue were superb. Sue is of course very experienced, knowledgeable and extremely proactive but has also never come across as pushy, over-eager or one-sided; in essence the perfect person to take the reins of a stressful situation in anyone's lifetime moreover in the thick of a pandemic! Well done Sue, Matthew and all of the team at JP East Greenwich. We wish you all the best for 2021 and a happy Christmas too.PositiveResponsiveness, Quality, Professionalism

J · 22 June 2021

★★★★★ 5/5

Google

Went for a viewing with Romi! She was fantastic and I appreciated the information provided! Efficient, informative and very friendly 5/5!

Dzn · 31 July 2026

★★★★★ 5/5

Google

Hannah was so so helpful and kind in helping me on my property search! Highly recommend John Payne estate agents x

Harriet · 11 May 2025

★★★★★ 5/5

Google

Sue Denny helped me buy my flat 12 years ago and has just helped me sell it again, so I can say that she offers both buyers and sellers unfailing and kindly support to get the process through to completion. Ben Smith knows the Greenwich property market inside out and Rachal Sailes is efficient and friendly. They are a great team!

Gillian · 13 May 2023

★★★★★ 5/5

Google

Excellant agents friendly, professional, kept me up to date during the whole process. After a sale collapsed and time elapsed Luke McConville found me a buyer and after some tough negotiation made a good deal. Alison, Cassie, Will and Poppy's team from the standard everyone was great a big thank you to all involved.

Andy · 9 October 2025

★★★★★ 5/5

Google

Nathan, Sam, and the whole team have been nothing short of spectacular. We had to deal with a lot of issues on a transaction that took nearly 9 months to complete, but they were always extremely supportive and helpful. Suffice to say, we would have never managed to buy our property without their help.

Giovanni · 17 September 2025

★★★★★ 5/5

Google

We bought our house through this office. It was of course a stressful process but Sam was great.

Yixin · 4 May 2025

★★★★★ 5/5

Google

We recently sold our flat with John Payne who have been absolutely amazing from start to finish. We worked very closely with Sam. As they say, not all superheroes wear capes and that is definitely true of Sam. He is truly a superstar amongst superstars. I cannot recommend him and the team enough. He has been extremely helpful throughout, very responsive, always willing to go above and beyond to get to end of the transaction. He was the person who held the whole chain together. Thank you also to Luke and the entire team for your support and patience with this very complicated chain. We cannot thank you enough.

Monika · 9 October 2024

★★★★★ 1/5

Google

Terrible company to deal with from a property management perspective. As a tenant, the team are impossible to get a hold of by phone. They never call back when a call back is arranged and never keep to their word. Email communication is ignored. Only way to get a proper response is to threaten legal action on required works months after logging. Would not recommend to anyone and won’t be dealing with this company again in future.

James · 9 October 2024

★★★★★ 5/5

Google

Sam has just been fantastic from the first day we met him viewing our new home, he is always just an email/call away and always responsive making the whole purchase process simple and easy! Thank you Sam!

Craig · 13 May 2024

★★★★★ 5/5

Google

Sam Wilkins and Nathan Flood from John Payne East Greenwich are fantastic. The sale of our property was a very long process due to outside factors and John Payne worked extremely hard to make our sale a success. Specific mention for both Sam Wilkins and Nathan Flood who are world-class professionals. Both of these Gents deserve great praise and are incredible assets to John Payne. Their care, expertise and dedication ensured not just that the sale would complete, but provided us with reassurance that they would make it happen. I really can't speak highly enough about them both.

Xxx · 17 September 2025

★★★★★ 5/5

Google

Nathan and Sam have been incredible throughout our lengthy and complex sale and purchase process. Nathan has worked tirelessly to ensure everything progressed smoothly, from chasing various parties on our behalf to simply listening and offering support during frustrating delays. Their problem-solving approach has been invaluable, and we truly appreciate their dedication. I would highly recommend this company to anyone. Buying and selling a property is incredibly stressful and often takes longer than expected, but Nathan and Sam’s professionalism and supportive approach made a huge difference. From listing our property and conducting viewings to ensuring the transaction was completed successfully, they were with us every step of the way.

Charlotte · 17 September 2025

★★★★★ 5/5

Google

John Payne east Greenwich were so helpful helping me find my dream home to rent! Thank you so much for your guidance, especially Hannah who went above and beyond helping me as I really needed all the help I could get. highly recommend!

Becca · 11 May 2025

★★★★★ 5/5

Google

Sue Denny at John Payne East Greenwich is a fantastic agent who has sold 2 properties for me 7 years apart. She has excellent knowledge of the local market and is relentless in making a sale happen. I would highly recommend Sue and the whole team at John Payne. Thanks Sue!

Ben · 13 May 2023