Trusted Agent profile · London
Verified
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSusan Denny was extremely efficient, prompt and helpful throughout a difficult process
Thank you Clive for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad buying & renting experience with them: Very professional, serious and responsive. Worked with Lucy, Abbie and Annie, a team you can trust.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSusan was very professional, helpful and available whenever necessary. Thank you!
Thank you Dariusz for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFantastic experience working with Hannah - thank you! ✨
Dear Casey Nankivell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJohn Payne were great. They found us offers when other estate agents couldn't. Once we had accepted an offer they did everything they could do move our sale to completion .In particular Lucy Speed was excellent. Nothing was too much trouble for her - including getting contractors in on short notice. Fully recommended.
5/5
GoogleBought a house in July 2017 where John Payne were the sellers estate agent. I primarily dealt with Nick Kay & Susan Denny, and found them to be professional and responsive. Moving house is a stressful experience, so anyone making the process that bit easier is a huge help, and John Payne did just that!
5/5
GoogleExceptional helpfulness and proactive communications with Sam at John Payne during our flat purchase. Thanks for making what can be a stressful process so friendly, easy and seamless! Very highly recommend.
Hi Pixie, thank you for sharing your positive experience with Sam at John Payne! We're thrilled to hear that Sam was able to provide exceptional service during your flat purchase. Making the process stress-free and seamless is always our goal. We appreciate your recommendation!
5/5
GoogleI had a very good experience working with Georgia, from the very beginning it was evident that she was highly professional and genuinely committed to helping me find the right property. Her patience and attentive approach made the entire …
Amazing! thank you Kevin .. your comments are appreciated . Best wishes Acorn Customer Services
5/5
GoogleAfter months of untold calls, emails and countless amounts of paperwork, I have finally exchanged contracts and am counting down the days to collect the keys to my new home - all thanks to team at John Payne Greenwich. …
Thank you so much. We really appreciate the 5 Star review. Kind regards- Karen Hedges- Acorn Customer services
5/5
GoogleThank you to the lettings team at John Payne for all their help in answering my questions. The team and their manager are nothing short of the finest real estate professionals in London! I would highly recommend to all
5/5
GoogleThey found me a great tenant at an excellent rent within one week of the house going on the market. Amy and Annie were a pleasure to deal with. Nothing was too much trouble. everything was handled with maximum courtesy and efficiency. A first rate service for landlords and tenants. thank you
5/5
GoogleSue and John Payne were brilliant from start to finish. Very much on the ball when responding to queries and really helped the sale along. I would highly recommend them to anyone looking for an estate agent in the Greenwich area.
Thank you Ben for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI'd just like to thank Nick, Lucy & the team at John Payne East Greenwich for helping me through the sale of my property. They were very professional throughout, always willing to provide insight & advice that was reasonable and balanced and always on hand to answer any question.
5/5
GoogleSue and John Payne were brilliant from start to finish. Very much on the ball when responding to queries and really helped the sale along. I would highly recommend them to anyone looking for an estate agent in the Greenwich area.
Thank you Ben for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne were a great help in both finding and securing our first home. Lucy was very informative and helpful which was great as it was our first time buying. The process took a quick 7 weeks before we completed and Lucy kept us regularly …
5/5
GoogleMy sister and I engaged the services of John Payne, East Greenwich. after we had been attempting to sell a property for well over a year. We had been frustrated on a number of occasions for a number of reasons but Lucy and her team, …
5/5
GoogleSue, Lucy and the team were particularly helpful in securing our sale and seeing it through to completion. They know the local market particularly well, they are honest, friendly, trustworthy and kept us calm when the process started to get stressful. Would recommend them to anyone.
5/5
GoogleJohn Payne were very professional when marketing and selling our property. They cared a lot to know what made our property unique, used very good photographers and to were able to find interested potential buyers very quickly. Our home went off the market quickly and we are very happy about their contribution to making this happen.
Thank you Kenko for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSue at John Payne was absolutely brilliant! She’s so diligent, responsive and professional - as first time buyers we couldn’t have asked for any more and thank her so so much. She has such a wealth of experience and contacts that she was able to help with any query - thank you from us both Sue
Thank you Verity for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe have found John Payne Property Management; in particular Aaron Harvey, to be particularly helpful, friendly, efficient and professional. We are very happy with the service they have provided in managing our buy-to-let property and our tenants. We would thoroughly recommend them to anyone seeking these services.
5/5
GoogleWe had taken a property on rent through John Payne and had a good 2 years at the same place. John Payne had been professional right from the start. They were extremely responsive and explained to us the process that we would need to follow …
Thank you Roopak for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Katherine and the Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSusan Denny helped us purchase in East Greenwich. She spent the time getting to know us and the requirements we had, she then found us a property within weeks that we purchased before it even went live on the market! The best part about …
Thank you Glen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleIt was a real pleasure to be able to find a very special and unique house with JohnPayne in Greenwich. We found they were very helpful, friendly and professional throughout, from when we first started to look for properties to the time we …
Thank you Elly for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne East Greenwich gave a realistic, but fairly high, recommendation for price we should put our house on sale for. They had an excellent knowledge of the area having sold the most properties in the area out of the agents we got …
Thank you Emiljan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ben and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
