Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a number of agents value my flat but Sue from John Payne stood out from the crowd from the outset. She was fully prepared for the valuation and came across extremely knowledgable on the area and the development itself - it gave me the …
Maxwell · 8 October 2021
Agent replied · 21 June 2024
Thank you Maxwell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAfter being with a different estate agent for 3 months with no luck at all, John Payne took over and immediately got us a lot of viewings. We priced the flat too highly but John Payne consistently brought us viewings and were very close a …
Tom · 8 October 2021
Agent replied · 21 June 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and Ben. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a great experience with John Payne East Greenwich as a first time buyer, I worked with their Sales agent Susan Denny who was so professional and patient to guide me through the process and bear with all the basic questions I had to …
Mohab · 8 October 2021
Agent replied · 21 June 2024
Thank you Mohab for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleNick and the team at John Payne made our first house moving experience seamless. From our initial viewing, Nick was never a ‘pushy’ estate agent, but understood our requirements and followed up on everything with speed and professionalism. …
K · 8 October 2018
★★★★★ 5/5
GoogleWe have just bought our first property through John Payne and the experience could not have been better - the branch manager Susan Denny is absolutely brilliant to deal with, very communicative, very aware of client needs and understands …
James · 8 October 2017
★★★★★ 4/5
GoogleVery professional service (especially if we compare to other professional agencies we came across in Greenwich). Apply to both letting agent and property manager
Staff were available during our search for a property to let, understood our needs, and were helpful throughout.
The property being managed, we also appreciate the service
N · 22 June 2020
Agent replied · 21 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have dealt with many estate agents over the years and have never felt the need to post an online comment until I recently acquired a property in Greenwich where the agent was representing the seller was Susan Denny of John Payne , Estate …
Janet · 8 October 2021
Agent replied · 21 June 2024
Thank you Janet for taking the time to provide us with a review of your experience. I am delighted to hear that you were both happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe recently moved in to an apartment managed by John Payne in Greenwich. They were extremely professional throughout the process and were welcoming, friendly and forthcoming at every interaction we had with them. We would very much recommend this agency.
Alec · 6 June 2022
Agent replied · 21 June 2024
Thank you Alec for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLucy and the team were great, helping us find our dream home in Greenwich. They were helpful throughout the process, and we would highly recommend speaking to them if you're looking to move to Greenwich. Will & Steph.
Will · 17 September 2018
★★★★★ 5/5
GoogleI had a very bad experience before moving to London. I rented a house with another real estate company and 5 days before I was supposed to move there, they called me to tell me the tenants wouldn´t leave. So I was in desperate need of a new …
Noemí · 8 October 2020
Agent replied · 21 June 2024
Thank you Noemi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the JP team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJohn Payne Greenwich (both East and West branches) have been superb in all our interactions with them. We bought our flat in Greenwich through John Payne 4 years ago and were very impressed then, so decided to use them when the time came to …
James · 12 July 2021
Agent replied · 12 July 2026
Thank you James for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and Alison. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have had the luck to deal with Susan Denny and she had done an amazing work to get our property on the market at the right realistic price, getting us the money we wanted from a buyer. Once offer accepted she was there all along pushing …
Rhea · 8 October 2020
Agent replied · 21 June 2024
Thank you Rhea for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have used JP and in particular Aaron Harvey for many years to rent out our flat. Aaron has always been responsive, courteous and helpful and our overall experience has been very positive with them.
Nicholas · 16 September 2019
★★★★★ 5/5
GoogleBought a house through John Payne East Greenwich, & Nathan & the team couldn't have been more helpful, honest or patient. Thanks all!
Richard · 16 April 2025
★★★★★ 1/5
GoogleMy experience was a comedy with John Payne .
In my 2 years of renting i had to live in hazardous conditions (leaking fridge/freezer in the kitchen) for 6 months and problem wasn't solved. …
Cristian · 8 October 2022
Agent replied · 21 June 2024
Dear Cristian. I am sorry to read your review and have investigated your case.
I am obviously sorry that you were unhappy with the service your received but … More
★★★★★ 5/5
GoogleReally pleased with the service from John Payne. In selling a flat, agent Tracey got viewings on the property, and and offer which led to a sell after a unproductive time with another agent, so much so I wish I had used John Payne in the …
Neil · 8 October 2020
Agent replied · 21 June 2024
Thank you Neil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Tracey and her colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had a good experience finding our flat with John Payne. They were responsive and worked around us. The agent who helped us (Thomas Gardiner) was excellent, friendly and made sure we got the place we wanted.
Rubab · 6 June 2022
Agent replied · 21 June 2024
Thank you Rubab for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Thomas. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe can't recommend John Payne enough. They sold our house in Greenwich with absolute professionalism and dedication. The team are all incredibly helpful, Susan Denny and Lucy Speed were especially diligent and delightful. Huge thanks.
Susan · 17 September 2018
★★★★★ 5/5
GoogleI rarely post review online, but Sue really deserves one. The communication from her was superb all the way through and provided detailed explanations when viewing properties, I owe her a massive thank you. Highly recommend!
Adrian · 6 June 2022
Agent replied · 21 June 2024
Thank you Adrian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSue at the East Greenwich branch acted for the vendors in a house we purchased recently. She was very helpful in securing the sale in a difficult time during the Covid 19 crisis. She responds quickly and efficiently to queries. Highly recommended.
Rob · 6 June 2021
Agent replied · 21 June 2024
Thank you Rob for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Sue met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were not having much luck with the well-known "purple" provider and so canvassed around a few estate agents in Greenwich and the quality is unsurprisingly very varied, from the wheeler-dealer types, to the lack of communication types or …
Jake · 8 October 2021
Agent replied · 6 June 2026
Thank you Jake for taking the time to provide us with such a great review of your experience. I am delighted to hear that you were happy with the service you received from Matt and Sue and a Happy Christmas to you too. f I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI finished an apartment purchase conveyancing last month but I was very pleased with sales manager Susan's dealing. She is a real professional and responded promptly all the time and even when communicating with the seller, so everything …
Jin · 8 October 2021
Agent replied · 21 June 2024
Thank you Jin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had SUPERB support from Matthew and Sue throughout extensive delays in the sale of our property, caused by legal issues. Another estate agency might have given up, with the endless ongoing complications and legal delays we experienced. …
Fiona · 8 October 2021
Agent replied · 21 June 2024
Thank you Fiona for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sue and Matt. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe tried to sell our house with another local estate agent but, after becoming frustrated with the lack of communication and viewings, decided to try John Payne instead as we had noticed they were selling a lot of houses around us. Best …
Alex · 8 October 2020
Agent replied · 21 June 2024
Thank you Alex for leaving us a 5* review. We are really happy that you were pleased with the service you received Tracey and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
