5/5
GoogleVery supportive and reliable. Wish them lots of happy clients...like me.Many thanks to Nathan as he worked intensively to get deals for me.
Trusted Agent profile · London
Verified
John Payne London reviews
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Want John Payne to help?
Send John Payne a message.
Awards
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleExtremely positive experience with John Payne - Sam Wilkins has shown a great deal of professionalism, care and excellent customer service. …
Agent replied · 21 June 2024
Thank you Hannah for leaving us a 5* review. We are really happy that you were pleased with the service you received from Sam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe used John Payne to sell our flat in Greenwich, completing in March 2021. We found the service to be very professional. Matthew valued our flat and we …
Agent replied · 21 June 2024
Thank you Adam for taking the time to provide us with such a comprehensive review of your experience. I am delighted to hear that you were happy with the service you received from Matthew, Ben and Sue. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleI would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,, …
Agent replied · 21 June 2024
Dear Ivan...I am very sorry to hear about this and have investigated this morning with those involved. Unfortunately, it does appear that our landlord has genuinely changed her mind regarding the rental and we of course have to respect her … More
5/5
GoogleSue Denny did a fantastic job - I had the experience of both selling and purchasing a property with her. …
Agent replied · 21 June 2024
Thank you Vlad for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery professional and punctual. A nice surprise in an industry not famous for either.
Agent replied · 21 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
GoogleGreat communication all the way through from Sue Denny and provided professional support as always, thanks for seeing it through to the end!
Agent replied · 21 June 2024
Thank you Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sue and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSue and team were great to work with, and they ensured our transaction went through quickly. Very happy with the experience.
5/5
GoogleI have recently sold two houses through John Payne East Greenwich. The service offered by Sue and her team are top class.
5/5
GoogleSue Denny and the team at John Payne Greenwich have shown exemplary service throughout our purchase. …
5/5
GoogleVery professional and considerate service. After agent Ms Laurence who is very beautiful lady inquired about my requirements, the third time she got a satisfactory one for me at very short time. …
Agent replied · 21 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFriendly and professional. Helped me every step of the way.
Agent replied · 21 June 2024
Thank you Rich for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Googlebought from John Payne. Agent Lucy went above and beyond to smooth the progress of a tricky purchase
1/5
GoogleTerrible experience that I could never imagine. I have wasted my 3 weeks. Firstly, when i have mailed them of viewing of the property i had clearly mentioned that we are couple and we had a chat on a call and that was a guy called 'NOAH', i …
5/5
GoogleSo far so good! Everyone at the branch has been very helpful setting up our advertisement …
Agent replied · 21 June 2024
Thank you Ben for leaving us a 5* review. We are really happy that you were pleased with the service you received from Rachel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFriendly and professional. Helped me every step of the way.
Agent replied · 13 May 2026
Thank you Rich for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne were excellent, they were always there for advice, they chased up solicitors and purchasers, always professional, helpful and friendly. We definitely recommend them.
Agent replied · 21 June 2024
Thank you Ben for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleMy impression is that this agency is managed in a very chaotic way. I rented through them over an year ago and I can summarise my experience as follows: …
Agent replied · 21 June 2024
Dear "Stay Human". I am sorry to hear that you were unhappy with the service you received from our East Greenwich office. As you mention in your review, the issue occurred over a year ago and so I have found it difficult to identify your … More
5/5
GoogleGreat service. Very professional and good communication. Excellent understanding of the Greenwich area. Very nice to work with.
Agent replied · 21 June 2024
Thank you Patrick for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleAvoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us …
Agent replied · 21 June 2024
Dear Catherine, I am sorry to have read your review and understand that you were unhappy with the outcome. As you state, The Property Ombudsman investigated your complaint and although awarded you a small amount for inconvenience, it was … More
5/5
GoogleBought a property John Payne and was very happy with the quality of service I received. My case was handled by Tracey who ensured that both parties were informed of the steps which needed to be completed and were regularly chased for a speedy completion. Would high recommend and will use again in the future if need be.
5/5
GoogleDaisy and Abby helped me sell my house. They did a fantastic job and had tons of local market knowledge about selling in the area.
Agent replied · 16 September 2026
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daisy and Abbie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat estate agents, would highly recommend
Agent replied · 21 June 2024
Thank you Harriet for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleDaisy and Abby helped me sell my house. They did a fantastic job and had tons of local market knowledge about selling in the area.
Agent replied · 21 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daisy and Abbie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Payne London
Has John Payne won any awards?
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
Want John Payne to help?
Send John Payne a message.
