5/5
GoogleFollowing a disastrous experience with an online estate agent where we wasted 6 months the team at John Payne were just brilliant and ensured that we knew what was happening the whole time and the sale went through smoothly.
Trusted Agent profile · London
Verified
John Payne London reviews
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJohn Payne (Greenwich branch), led by Nick and Sue, have been brilliant throughout the whole buying process. Actually, they were our vendor's agents, but they were far more helpful than our own estate agent. Nothing was too much trouble for …
5/5
GoogleAmy helped me find a place in Greenwich and was highly professional, friendly and proactive throughout. Unlike many agents, she listened carefully to my requirements and clearly put a lot of effort into helping me find a fantastic property. Thank you!
5/5
GoogleFrom our first viewing experience to subsequent completion (a few houses later!) the service and staff were both excellent. Professionalism and knowledgeable assistance were always on offer. We would have no hesitation to recommend John Payne East Greenwich branch.
5/5
GoogleThe team at the Greenwich branch were absolutely excellent they took all the pressure off of us in selling our property, a very professional team highly recommended and we would not use any other estate agent other than John Payne.
5/5
GoogleWe are so glad to have instructed Sue at John Payne to sell our house, she was wonderful: providing helpful advice to ensure a smooth and fast sale, efficient and always available. A joy to work with, thank you!
5/5
GoogleJohn Payne were absolutely fantastic. With their help we managed to sell our house quickly and with minimal hassle. A very knowledgeable, helpful and friendly team of people. I would highly recommend John Payne.
5/5
GoogleThoroughly professional, helpful and reliable support to me as a buyer of a property being marketed by them. Definitely left a good impression if I ever need an agent to sell the property.
5/5
GoogleWe recently used John Payne for the purchase of a property in East Greenwich. The service we had surpassed all our expectations and previous experiences with estate agents. …
5/5
GoogleSue, Nick, Lucy and Lisa are highly recommended. We had challenging buyers and they addressed the issues quickly and professionally. If you are selling in Greenwich then look no further.
5/5
GoogleVery pleased with the help and prompt attention received from John Payne when purchasing my first property. Dedicated staff who made the lengthy process a lot less painful. Thanks, Sue!
5/5
GoogleExcellent service, working hard on our behalf to push things through with the numerous solicitors involved. Sue, in particular was excellent, friendly, informative and overall very helpful.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear George Bishop! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleWonderful agency. They have been so helpful and friendly. We couldn’t ask for a better agency. They are great. Thank you for your amazing service.
5/5
GoogleManaged the process excellently from start to finish, consistently following up with lawyers and all parties to achieve a timely, smooth sale. Would highly recommend.
5/5
GoogleWe bought a flat through John Payne and the staff was very helpful and very professional. We appreciated their help and clarity every step of the way.
5/5
GoogleA great service. John Payne Greenwich helped me sell my house and they were extremely professional, friendly and helpful throughout. A real pleasure to deal with.
5/5
GoogleVery effective in finding a buyer for our property. Professional and reliable, they were there every time we had a query. Thank you John Payne!
5/5
GoogleStraightforward and very helpful estate agents (Lucy) who kept us really well informed and went the extra length when there were issues.. nice bunch too.
5/5
GoogleGood service. Very professional. Did what was needed. Drove the sale. Ensured the chain didn't break. Made the whole process run smoothly
5/5
GoogleAs tenants the flat was managed by John Payne; the manager was Aaron who was responsive and efficient. We highly recommend him.
5/5
GoogleGreat service from a friendly, well-connected team. We recently sold our property via John Payne and have been very happy with the …
5/5
GoogleHighly recommended. Pleasant to deal with at every stage, called the market completely right, and clinched a good deal with the right buyer.
5/5
GoogleCommunication was clear and effective without much wait, any queries we had were addressed and everything went smoothly up to the move-in date!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Payne London
Has John Payne won any awards?
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
