Trusted Agent profile · London
Verified
★★★★★
325 reviews across 1 platform
11-15 Woolwich Road, London, SE10 0RA
John Payne's office in London, at 11-15 Woolwich Road, is rated 4.8 out of 5 across 325 reviews on 1 platform, including 325 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAmazing team and very supportive.
Thank you Jorge for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat service from Sue and the team to enable a swift purchase process.
5/5
GoogleSusan was great at chasing and kept the sale progressing smoothly
5/5
GoogleGreat estate agency.
Dear Franco. As has been made clear to you, John Payne Estate Agents act as an intro agent only for your landlord. All the issues you have raised have been forwarded by us to the landlord who have also responded to you directly. There has … More
5/5
GoogleGreat property agent. Efficient and helpful through the whole process. Highly recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAidan was efficient and very helpful
5/5
GoogleWe have had a warm, professional and diligent service from booking an appointment to confirming moving in details. All the staff at the branch are very helpful and are able to update us at any given time, superb team working. We couldn't be more assured throughout the process. We would recommend the service to anyone.
5/5
GoogleGreat service received from Ben who was helpful and pro-active throughout the whole process
Thank you Joseph for leaving us a 5* review. We are really happy that you were pleased with the service you received from Ben and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI could not have had a better experience purchasing my first property through John Payne. They were so helpful, friendly, patient and informative, putting up with my never ending queries and going the extra mile. It ended up being a really smooth process. Many thanks, particularly to Lucy, Sue and Lisa.
5/5
GoogleVery pleased with how quickly our house was sold through John Payne. The agent's experience was such that the house was valued perfectly to the markets situation and consequently sold for asking price. They also mediated between us and the buyer in a professional but transparent way so we never felt apprehensive.
5/5
GoogleWe've had a few dealings with John Payne over the past few years as tenants, purchasers and landlords. We've always had a great experience with this agent. They are friendly, approachable and above all professional. We've always felt in safe hands with this agent and we would happily recommend them.
5/5
GoogleProfessional, friendly and efficient agency service - especially from Aidan and Aaron in the Lettings Team. Highly recommended.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had the pleasure to meet Aidan and are very thankful for all of his services and advice. Aidan really did an outstanding job. We are moving from Switzerland to London and were on house hunting. Of all the different agents we have met, …
5/5
GoogleJohn Payne in East Greenwich have been stupendous in making our dreams come true. We needed to move from London for a number of reasons, and wanted to make our new home in Whitstable. Throughout a tortuous process, with a sale in another …
5/5
GoogleJohn Payne found our buyers but they were first timers and we were the first house. But they persistently followed up with them and kept reminding them how much they liked our property (which wasn't actually on the market as we had decided …
5/5
GoogleSold my property in East Greenwich with John Payne. Whilst there were a lot of hiccups and delays along the way with the conveyancers, buyer's broker and lender the whole process was very well held together by Sue Denny at John Payne. Sue …
5/5
GoogleAfter swtiching agents to John Payne we were extremely impressed with Lucy Speed, Susan Denny and the whole team at the East Greenwich branch. We were kept up to date and the communication was excellent at all times. The advice and …
5/5
GoogleJohn Payne have been fantastic in helping me secure a sale for my late mother's house. They were very supportive during what was an emotional and stressful process, especially as I wasn't on site. Even when we lost a buyer, they had a whole …
4/5
GoogleWe are now settling in to our lovely new home - Sue and Nick from John Payne facilitated the sale very well, were efficient and helpful organising second viewings and pushing the sale through. Throughout and since they have liaised with the …
5/5
GoogleWe bought our first flat through John Payne and our experience with them ran smoothly from the first viewing through to completion. We had viewings with other local agents but found John Payne the most sincere and approachable which was …
5/5
GooglePolite and extremely helpful staff, was what we found when we used John Payne's office in Woolwich Road. The property being sold was empty and there were a few queries being asked by the utility offices, the staff at JP went to the …
5/5
GoogleJohn Payne Greenwich (my contact was Sue) have been excellent at assisting me throughout my house purchase. Although this is my first time buying a house the process has been a smooth one. Throughout the process I have been kept up to date …
5/5
GoogleFound John Payne and partners helpful in both selling and buying, and appreciated the transparency and push they provided to complete the selling / purchase chain. Further the rate for their services was competitive given the service delivered and would consider using again.
5/5
GoogleI was really impressed with the East Greenwich branch. They made a really stressful process so much easier. They always listened, always returned my calls, always helped in whatever way they could and always went the extra mile. Above all …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
