Trusted Agent profile · London
★★★★★
367 reviews across 2 platforms
21 Replingham Road, London, SW18 5LT
John D Wood and Co Sales's office in London, at 21 Replingham Road, is rated 3.9 out of 5 across 367 reviews on two platforms, including 174 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham
5/5
TrustpilotGreat service, easy to work with!
Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!
5/5
GoogleIf you are going to sell or buy with John D Wood, be sure to ask for Charles Kinder. Super professional. A really good experience with people that know their business. Great all round. PollyPositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
1/5
TrustpilotJohn D Wood in Wandsworth
John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
5/5
GoogleA really stellar estate agency, you actually feel like they care about you and finding the right house for you. Couldn’t be happier to recommend John D. Wood and Co. Southfields. A special shout out to a Chris and Elaine who were wonderful throughout our purchase experience.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleJake is the best agent I have ever dealt with. His manners, professionalism, dedication and negociation skills are outstanding. You can trust Jake will always persevere and deliver regardless of market conditions. Thank you Jake!
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
5/5
Google5 stars for Charles at John D Wood & Co Southfields. We genuinely believe our sale would not have gone through without his persistence and patience with our buyer! Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleA very professional service from all concerned. Always helpful, calm and affable. Highly recommended.
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleI used John D Wood & Co for the sale of my mother's home after she died in February 2015.The service was very professional at all levels of the interface with the company and the office in Southfields, my main interface was Jonathan Loney who kept me fully informed and up todate on all matters relating to the sale and his advice was excellant throughout the process. Always qiuck to reply to any phone calls or messages.At the start of the process Jonathan understood my needs and requirements which were very helpful as I lived in Epsom ,very few visits were required to the office once I confirmed my choice of John D Wood. Thank You.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's London office has 367 reviews across two platforms: 174 on Google, 193 on Trustpilot (across the whole business).
John D Wood and Co Sales London is rated 3.9 out of 5 across all 367 reviews, and 4.8 out of 5 on Google from 174 reviews.
John D Wood and Co Sales London, 21 Replingham Road, London, SW18 5LT.
