Trusted Agent profile · London
★★★★★
393 reviews across 2 platforms
324 Trinity Road, London, SW18 3RG
John D Wood and Co Sales's office in London, at 324 Trinity Road, is rated 3.9 out of 5 across 393 reviews on two platforms, including 191 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleWe are due to move into our new home next week after a very long year! We had an offer accepted back in Feb 2017 , but unfortunately there were many problems with my own flat sale which help up the process. Bethan Akers from John D Wood has handled our purchase since the beginning and has been fantastic. Always keeping us updated, and making sure she has updated herself with our flat sale throughout to mange expectations of the vendors and ourselves. She has managed to help us hold on to our property purchase and has been a great pleasure to work with in what has been a very stressful year .I would highly recommend John D Wood to anyone looking to buy in the area.
Good Afternoon Kate, thank you very much for taking the time to leave us your excellent 5 star review of the service you received from Bethan at our dedicated John D Wood & Co office in Wandsworth. It is brilliant to read that she helped you so much, always managed your expectations and has been a pleasure to work with. I would like to wish you lots of happiness in your new home and thank you for the recommendation. Kind regards, Emma.
5/5
GoogleI've recently rented a flat through John D Wood and the process was flawless. Special thanks to Harry and Viktoria who have been super helpful every step of the way.
Larisa, thank you for your review and 5* rating. Best wishes, Mark
5/5
GoogleHaving shown my buyer close to 20 properties, I was starting to think this particular search will take much longer than expected! But eventually, we were shown a great property which ticked all the boxes by John D Wood in Holland Park by one of their Kensington experts James Setright, who is professional and knowledgeable. Currently looking with James for another client in the area of Wandsworth. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
1/5
GoogleThanks for sending me unsolicited mail. Particularly after I'd already requested it stop. I'd encourage everyone to leave a negative review everytime you receive unsolicited mail from an estate agent.
Hello Daniel, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just rented a new house through this office - Imogen and the team have been great!PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review . Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service for our house purchase in 2020. Highly recommend Shae Preece.PositiveQuality, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D wood go above and beyond to ensure an excellent experience as a Tennant. James in particular has been exceptionally helpful and is a credit to the company
Many thanks for the fantastic 5* review Isabelle. Kind regards, Lucy, Customer Relations.
5/5
GoogleI sold my property through John D Wood and both Jake and Shae were incredibly helpful. I would highly recommend selling your house through John D Wood.
Hi Joanna, many thanks for taking the time to leave a great 5* review and recommendation for your positive experience with Jake & Shae at John D wood. Best wishes, Tracey.
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleI have just rented a new house through this office - Imogen and the team have been great!PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review . Best wishes, Lucy, Customer Relations.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
5/5
GoogleWe recently used John D Wood & Co for the sale of our property in Wandsworth. Both James and Stewart worked with us on this and navigated challenges and issues throughout the process with professionalism and knowledge. I would recommend them for anyone looking to sell in the area.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
5/5
GoogleHattie and team were great and made the move in process as seamless as possible despite the tight timeframe we had to work with. Extremely efficient, matching me instantly with a property that fit my requirements, and quality customer service. I would highly recommend going through them if you are looking for something in the area.
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
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