John D Wood and Co Sales London reviews

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Google

We rented a five bedroom house in Wandsworth via JDW, and I can honestly say that - as a landlord myself - it was the smoothest and most professional process I have experienced, thanks to Shoeni and her team!

Luke · 22 June 2019

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Google

We had a great experience with John D Wood, in particular Imogen, who was very quick to answer any questions we had and made each stage of the process quick and clear.PositiveProfessionalism

Grace · 21 June 2021

★★★★★ 5/5

Google

James and Stewart were very helpful and responded very quickly to any and all enquiries.

Juan · 21 June 2023

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THEM!

RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!

NG · 17 May 2021

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 5/5

Google

Our experience with John D Wood was quick and simple. My partner and I have recently relocated and although this can be a stressful time John D Wood took care of everything. Hattie was our main contact, her professionalism and efficiency was very good, I was kept up to date throughout the whole process and I didn't have a question unanswered. I would certainly recommend this firm to anyone. Many thanks, Robert.

Robert · 22 June 2017

★★★★★ 5/5

Google

We worked with Shae on the recent purchase of our home. He was knowledgeable, helpful, responsive and professional both during and following the sale.

Ciara · 21 June 2022

★★★★★ 5/5

Google

We've recently rented a 2 bedroom in Wandsworth through John D Wood and the whole project went smoothly from start to finish. Shout out to Harry for dealing with everything and making our move stress free.Thumbs up!

Seb · 22 June 2019

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.

Parinya · 2 September 2025

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 5/5

Google

We recently rented a property through John D Wood. Our viewing and subsequent tenancy were managed by Imogen - who was brilliant! The process was very easy from start to finish, much easier than previous experiences we have had with rental agents. Imogen supported us through our offer, providing advice and updates at regular intervals which we really appreciated given the current uncertainty created by the pandemic. Would definitely recommend John D Wood to other tenants.

Poppy · 21 June 2021

★★★★★ 1/5

Google

John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.NegativeQuality, Professionalism, Value

Stay · 21 June 2020

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Google

Shoeni and her team have been consistently brilliant over the years. Nothing is ever too much trouble. It has been a pleasure havíng JDW as our agent.

Debbie · 21 June 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 5/5

Google

Chris was absolutely great in helping us find our first flat together - especially after we'd been frustrated a couple of times elsewhere. I phoned Chris and within 24 hours we'd had an offer accepted on a place we love. He couldn't have been more helpful and let us see the place before it even went on the market, which was a huge bonus - would thoroughly recommend.

Sam · 22 June 2016

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.

Serkan · 18 June 2021

★★★★★ 5/5

Google

Excellent service! Have been renting one of their properties for over a year. Incredibly efficient and I’ve forgotten my keys in my flat twice and both times they were incredibly helpful. Highly recommend!

Jenny · 11 October 2024