John D Wood and Co Sales London reviews

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.

Mark · 6 June 2019

★★★★★ 5/5

Google

I cannot thank all the team [ Ellie, James and Lily ] at John D Wood Wandsworth for all there help and support 👏👏👏👏 …

Gaynor · 16 August 2025

★★★★★ 5/5

Google

I cannot recommend Shoeni and the team at John D Wood & Co Wandsworth highly enough. They have made the process of letting my property effortless and painless, especially as I can't be in the country at the moment. Highly recommended.

Gavin · 21 June 2021

★★★★★ 5/5

Google

Stewart and James provided a very professional service with great support through-out the sale of my property. I don't think it was the easiest deal to get to completion, in tricky market conditions but we made it. I would recommend them and use them again. Great job, thank you.

Steve · 11 October 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

Louis · 14 May 2025

★★★★★ 4/5

Trustpilot

Deposit nightmare solved

We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!

Shopski · 13 September 2020

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 5/5

Google

We recently bought a property through John D Wood (Trinity road SW18). Jake and Shae were totally committed to getting the sale to run smoothly and quickly with every query dealt with straight away. I cannot fault them. They were professional and approachable. We are very pleased.

Fiona · 22 June 2019

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 5/5

Google

We chose JDW from other local agents as they had a good reputation for customer service and i had successfully previously used them for the sale of my mother's house a few streets away, albeit a long time ago. From the very start to team reacted very quickly and also understood that the sale may be protracted due to Probate issues and delays at the probate office because of staff problems. I met Shae Preece at the house by appointment and he was fully clued as to the target sale price and the target potential purchasers. Within a few days the details were agreed and printed and viewings commenced. I was most impressed at the daily summaries of viewings and the tactics suggested. Offers came in quickly and we went to best offer and found a family that we were pleased to sell to and who offered the highest sale price. Probate remained an issue so we rented the house by special agreement to the prospective purchasers as they needed somewhere to live and we needed a secured house. JDW continued in regular updates and relayed my updates on the probate issue to the buyers. All through the sale JDW demonstrated a professional, empathetic and personal approach and we finally exchanged contracts before Christmas with exchange due 6th January 2022 ,for a very satisfactory sale price. I would have no hesitation in recommending JDW and in particular, Shae Preece, for their excellent service and personal attention to our probate sale. It has been a pleasure dealing with them. It's not true what they say about estate agents! Richard Bowen Joint ExecuterPositiveResponsiveness, Quality, Professionalism, Value

Richard · 25 August 2022

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 5/5

Google

I have had a very pleasant experience with John D Wood & Co. Wandsworth and particularly dealing with Shoeni Oates. Shoeni was quick to reply to emails to answer any queries that I had. I would highly recommend John D Wood & Co and would use them again.

William · 22 June 2018

★★★★★ 1/5

Trustpilot

DO NOT TRUST THESE PEOPLE!

This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!

Tom · 5 October 2024

★★★★★ 5/5

Google

I recently bought my first property through James at J D Wood & Co. James was very professional, knowledgeable and helpful throughout the process from start to finish. I would highly recommend!PositiveResponsiveness, Professionalism

Hollyswan12 · 21 June 2022

★★★★★ 5/5

Google

Shoeni and the team at Wandsworth are great. They look after my rental property and always keep me informed of what is happening and are proactive when it comes to any work to be done on the property.PositiveResponsiveness, Professionalism

Dee · 21 June 2021

★★★★★ 5/5

Google

James Setright recently helped us purchase our property. He was very helpful all the way through the process. we encountered lots of problems with our solicitors and James kindly guided us in regards to what to do with these obstacles. He is very professional, kind and certainly patient because our purchase did take much longer time than expected. He responds promptly with our emails and was a good link between us and our seller. Without him it would have been difficult to have purchased the house before the stamp duty kicked in, which saved us a lot of money.PositiveResponsiveness, Quality, Professionalism

Jia · 21 June 2022

★★★★★ 1/5

Trustpilot

I rented a property which was managed…

I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.

Kofi · 6 January 2022

★★★★★ 5/5

Google

I would highly recommend John D Wood in Trinity Road Wandsworth. They are exceptionally professional and this was evident from first meeting them and compared to other large and active estate agents in the area. I had confidence in their valuation, it was well explained. I felt that they knew the market. The whole process of selling was made straight forward. Every arrangement was kept to e.g. photographs, sign and sign repair (when high winds disturbed it) and most importantly viewings. There were some difficulties along the way with the buyer's mortgage and our agents really seemed to go beyond what I would have expected to help resolve this. The sale went through quickly and most of this was because of the efforts put in by the agent. Any contact was friendly and courteous. I think they worked exceedingly hard to earn the fee we agreed. The price we accepted was above the guide price.

Denise · 22 June 2016

★★★★★ 5/5

Google

James helped us to find a 2 bedroom flat to rent in October 2014 in the Wandsworth Common area. Right from the start, James was extremely easy to deal with, very polite, friendly and efficient. He was not at all pushy and this was something we really appreciated as so many of the other agents had been far too pushy with us and not listened to our needs at all. James is very professional and nothing is too much trouble for him. He always listened carefully to what we wanted. We would thoroughly recommend him and definitely use him again should we need to in the future. Hope and Catriona Murdoch

H · 22 June 2016

★★★★★ 5/5

Trustpilot

Great Experience

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.

Omar · 2 December 2025

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026

★★★★★ 5/5

Google

My boyfriend and I were very pleased with the service we received from Shoeni, Hattie, Jade and the team @ John D Wood when renting a flat through them. Really friendly, helpful and professional service, and the flat is fabulous. Would happily recommend them to friends.

Lucy · 22 June 2017

★★★★★ 1/5

Trustpilot

No no-obligation market appraisal

Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.

Mrs · 12 March 2025

★★★★★ 5/5

Trustpilot

Successful Wimbledon house sale

Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.

Ms · 3 May 2026