John D Wood and Co Sales London reviews

★★★★★ 5/5

Google

My husband and I just purchased our first home through John D Wood, and we were so grateful to our agent, Ellie, throughout. She was open and candid from the get go, with no pretence or over the top sales pitch. She was patient as we negotiated and looked through final details with the solicitors. Always quick to understand delays, and to help speed things along from her side too. Her support was vital, and she guided us through the process easily. We would recommend purchasing through this branch, due to the ease, kindness and openness. Straightforward approaches to these complex matters are so vital. Thanks again!

Katie · 3 October 2024

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Google

We just completed on a lovely flat with John D Wood and are really happy that it all worked as planned. It has been a long process but Stewart and James were always there to support and guide us. Thank you for all your help, much appreciated!

Foteini · 23 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 5/5

Google

Bethan at John D Wood was absolutely brilliant. She made the whole process of moving homes as relaxing as possible. We were kept up to speed on all relevant developments and she was extremely accommodating and understanding of our situation. Bethan was professional and personable from the moment we expressed an interest in the property right through to the point where she handed us the keys. Thank you very much for your considerable efforts.

Tom · 22 June 2018

★★★★★ 5/5

Google

Having bought our property with John D Wood in December 2021 we chose to sell through them due to previous service and for continuity. Their professionalism and expertise gave us a great market entry point and their guidance then got us full asking price. Would recommend to anyone!

Daniel · 16 August 2025

★★★★★ 4/5

Google

Shoeni and Hattie were a great source of support - lots of feedback and constructive ideas. They were friendly and approachable - and often went above and beyond (thanks for the help with the cardboard boxes!!). They responded to queries promptly and worked very efficiently. The turn around from finding a new tenant to the tenants moving in was less than two weeks - all documentation and checks completed swiftly. Thanks both!

Rena · 22 June 2018

★★★★★ 5/5

Google

Great experience working with Ellie at John D Wood. She was very helpful guiding us through our home buying process. Professional and pleasant, would highly recommend her and the team!

Colin · 16 January 2026

★★★★★ 5/5

Google

I have dealt with Shoeni Oates in the Wandsworth Office for many years with various properties and they have always found reliable tenants with very few breaks between tenancies I would definitely recommend Shoeni and her staff if you are looking to let your property.

Timothy · 21 June 2023

★★★★★ 5/5

Google

Great service from start to finish across the team. A pleasure to work with. We bought our house during the summer and Shae was excellent throughout. Particularly during the negotiation/bidding phase and thereafter. We are still in touch and I look forward to showing Shae the finished article once our renovation is complete.PositiveResponsiveness, Professionalism

Omar · 21 June 2022

★★★★★ 1/5

Google

A very disappointing office. Poor service both to tenants and landlord. I had poor experience from start to finish during my 3 years with this office. No support during the tenancy, they made it difficult to add my partner to the tenancy …

Phil · 16 August 2025

★★★★★ 5/5

Google

Worked with Imogen to secure our new rental in Wandsworth. After dealing with many other agents in the area Imogen was a breathe of fresh air. Very professional, responsive and went out of way to make the rental process run smoothly and stress free. Would recommend Imogen to anyone looking to rent/list their rental property in the area.PositiveResponsiveness, Professionalism

Amanda · 21 June 2021

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 5/5

Google

Just installed another happy tenant today, thanks to Shoeni and her team uncluding Imogen, who have been finding us good quality tenants for the past few years, with hardly any vacant periods inbetween tenancies. Proactive. Efficient. Thoroughly dependable. Highly recommended.

Laurence · 21 June 2023

★★★★★ 5/5

Trustpilot

From start to finish with seeking a…

From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.

Nigel · 29 February 2024

★★★★★ 5/5

Google

We dealt with Imogen at John D Wood for the process of renting our new property. As prospective tenants we had a lot of questions. Imogen was incredibly responsive and understanding from the initial viewing of the property right up until move in. It was hugely appreciated - would happily deal with her again.PositiveResponsiveness, Professionalism

Victoria · 21 June 2021

★★★★★ 1/5

Trustpilot

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.

Sinan · 18 April 2026