John D Wood and Co Sales reviews

★★★★★ 5/5

Google

We had a fantastic experience with John D Wood & Co., thanks to James S., who helped us with the purchase of our first apartment. As first-time buyers, the process is a lot, but James was incredibly helpful, supportive, and patient …

Tyrone · 16 June 2025

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Google

Gosh, where do I start? If you think that all estate agents are the same, you would be very wrong. Stewart and everyone at John D Wood in Wandsworth did everything they could to help us purchase our dream home. When other estate agents ghosted us, they always answered our calls/returned our calls making us believe we were the only clients they were looking after (even though they were super busy!) There was no request too small or annoying. We really felt like this was a personal service and cannot believe how above and beyond Stewart in particular went to help us. From chasing the solictor (who ended up working the weekend to get us into our house quickly) to keeping us updated on what coudl have been a very stressful probate (but turned out to be straightforward thanks to all of Stewarts help and hardwork). Of course there was also thier broker who managed to secure us a fantastic rate (who also seemed to work tirelessly to help us) when everwhere else was only doom and gloom. If you're selling your home, this is the place you want to use - they treat thier customers like family. Now we live in our dream home and will forever be grateful for all they have done to help us. Just a final note that in the past we have had horrendous experiences with agents who lied to us, ignored our calls and tricked us into doign things to suit "the sale". This was a compeltely different experience especially when it could have been so much more stressful than it was!

Jo · 25 August 2023

★★★★★ 5/5

Google

From the very start of the process when the team initially visited our property, right through to exchange, Stewart and the team delivered a great service. Let's be honest, house buying and selling is complex and occasionally very messy. To have the team behind us resolving issues and keeping everyone on track was essential. We had a complex and long chain, which could have broken at several points along the journey. Stewart, James and Victoria were stellar in ensuring the chain remained intact, with the deal eventually getting over the line. What worked well from our perspective is that we had an honest conversation about things that could be improved about our house 2 months before marketing it. We listened to the JD Wood feedback and made minor changes to the house. This ensured the house was ready to go and in the best possible shape. It also helped to build an honest two way relationship with the estate agent, which helped all the way through the selling process. We would definitely recommend the team. Especially for family houses in the area. These sales involve a lot of moving parts and having the estate agent team behind you is essential.

Alexander · 25 August 2023

★★★★★ 5/5

Google

Nothing but amazing! Especially Ellie and James who went above and beyond in helping me with my enquiry. Thank you for all your advice.

Jen · 28 November 2025

★★★★★ 5/5

Google

Ellie Troisi was excellent in orchestrating a very smooth house move. She was very responsive, knowledgeable and wasn’t pushy or salesy. Ellie and Stewart also recommended a very good solicitor which enabled us to complete before the SDLT deadline (which was an ambitious task). Thank you!

Charlie · 8 April 2025

★★★★★ 5/5

Google

A huge thanks to Ellie for all of her help with buying our new home. She really went above and beyond - we can’t thank you enough ⭐️

Amy · 13 October 2025

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Google

We recently purchased a property through James at John D Wood Wandsworth and we were really impressed by the level of service. James was polite, responsive, helpful, reassuring and communicative throughout the process and has even put us in touch with contacts and recommendations for future projects on the house. Thank you James and John D Wood for all your help and assistance. We are very happy house buyers!

Will · 22 March 2024

★★★★★ 1/5

Google

We brought a property recently through JDW. Initially when we were searching for property’s JDW showed us one which we were interested in, then when asked to view other properties they told us not to waste our time. Sensing they wanted to make an offer on the first one. We had to speak with another agents at the branch to try and make decisions slightly easier and view more properties. When putting in an offer they had the property well over valued, based off of our own market research and also a valuation from an independent surveyor. Which made negotiations very long and tedious. We did secure the property, and have moved in, but subsequently we just received a flyer through the door with our property on it. Telling the local neighbourhood we paid £125,000.00 more for it then we actually did, this is obviously trying to drum up business, but is very much false advertisement.

James · 21 June 2023

★★★★★ 5/5

Google

I want to extend a heartfelt thank you to the entire sales team at Wandsworth - especially James Setright and Ellie Troisi for their outstanding support over the past few months. …

SEVS · 16 August 2025

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Google

JDW contacted us about a buyer although we hadnt planned to sell imminently. Despite a difficult market JDW were confident and determined to make the sale. After a short negotiation the sale was finalised and contracts exchanged. This was the easiest sale in 30 years.

Chris · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with Ellie Troisi. She was incredibly helpful throughout my property search and always responsive and professional. She also connected me with the right mortgage advisor, which made everything much easier. I really appreciated her support and would highly recommend her!

Sarah · 16 March 2026

★★★★★ 5/5

Google

I used Shoeni Oates, Imogen Simpson and the team to rent out my property on a fully-managed basis and I was impressed with their professionalism, helpful and welcoming manner, knowledge and efficiency - they found good tenants in a matter of days. Harry Crookenden is likewise 5 star quality - the managed services are provided cost effectively and efficiently. All in all, happy landlord and happy tenants.

Xanthe · 21 June 2023

★★★★★ 5/5

Google

We recently completed on the purchase of our new house in Wandsworth through John D. Wood. Shae Preece was an absolute pleasure to deal with from start to finish and we would have no hesitation in recommending him and his firm. Shae was always professional with regards to quickly answering calls and emails as well as making himself available when necessary to ensure the smooth handling of the sale process. His guidance and commitment were appreciated.PositiveResponsiveness, Professionalism

Michael · 21 June 2022

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Google

Stewart & Ellie were amazing! My property was under offer in under 2 weeks for asking. The whole process went super smoothly and they were always at hand to help. Thank you so much!

Lucinda · 23 February 2025

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

I can't speak highly enough of John D Wood, Trinity Rd. Particularly Shae Preece but the entire team were excellent throughout my purchase. I was buying a (JDW marketed) property in what turned into tricky circumstances, and Shae turned what could've been a difficult and uncertain transaction into a successful one for all parties, with a professionalism, courtesy and skill not found generally in the estate agents I have experienced over the years. I wouldn't hesitate to recommend.PositiveResponsiveness, Quality, Professionalism

Edward · 21 June 2021

★★★★★ 5/5

Google

We have been using John D Wood to let our property portfolio for a number of years now and would highly recommend using them. The team headed up by Shoeni are always a pleasure to work with and always go above and beyond. They stand out from the crowd by far. Having used many different agents before, I would not use any other agent. To the Directors of John D Wood, hold onto this dream team! Thank you to Shoeni and Imogen, we really appreciate the lengths you go to.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 21 June 2021