John D Wood and Co Lettings reviews

★★★★★ 5/5

Google

I just moved in London from France for the first time and I want to thank all the team of JDW Notting Hill for their professionalism and wonderful help in this complicated process. I would like to thank especially Louna who was there for me from the very first phone call until now. Rupert and Louna were both so helpful, above all during this complicated Covid situation... I would recommand them without any hesitation. Thanks again for everything :)PositiveResponsiveness, Quality, Professionalism

Morgane · 28 August 2020

★★★★★ 5/5

Google

Very pleasantly surprised how quickly the John D Wood Notting Hill team have re let my flat. In over 25 years of letting it has never taken less than 3 months, this time a new tenant requested to move in virtually immediately. So thanks to Rushana Birmingham, Zara Merali, Tania Rodriquez and Harry Williams and the whole team for making it so easy for me. Oh and the whole process is very slick and online, very refreshing not to have to make last minute taxi dashes to sign forms etc. John D Wood will be my first choice next time.

Nick · 22 June 2020

★★★★★ 5/5

Google

I was very impressed by the speed with which Rupert Simmonds found a new tenant. In fact it was within only a few days of my existing tenants giving notice. The new tenant was ready to move in quickly and the paperwork was done speedily and effortlessly. We were also lucky that the old tenants left the flat in good shape so that there was minimum fuss during the process. I recommend Rupert very highly. Alastair CampbellPositiveResponsiveness, Quality, Professionalism, Value

Alastair · 22 June 2020

★★★★★ 5/5

Google

JDW and in particular Will stood out from all the other Estate Agents we met. He completely understood our property and gave excellent advice. Even more importantly he was able to find us great tenants and guided us through the whole process effortlessly. I would not hesitate to recommend JDW and look forward to working with Will on future properties.

Madeleine · 16 April 2023

★★★★★ 5/5

Google

Paris was very helpful with the renting process. He answered all our questions thoroughly and accommodated us very kindly. Thanks Paris!

Lily · 16 April 2025

★★★★★ 5/5

Google

Paris was very helpful with the whole move in process and securing the perfect flat, I would definitely recommend. Thank you!

Kimmie · 16 April 2025

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

Highly recommend. We did a couple viewings around Notting Hill Gate and South Kensington. Carlotta Plasencia was genuine, professional and provided us with all the information we needed. She even gave us a ride to visit again one of the properties we saw in the morning we really liked. I hope the team at Notting Hill takes this review into account and gives Carlotta the recognition she deserves. Will come back to John D Wood for my future letting inquiries.

Erase · 23 June 2019

★★★★★ 5/5

Google

Carlotta Plasencia was in charge of arranging the views of several studios and we were very pleased she managed to show us around 6 studios in one day because as we are both working is very hard to find a time when we are both available, so it was important that we saw several different studios in order to make a decision. Also great help she could talk to us in Spanish, so many questions were better answer thanks to her language skills. She was very kind and patient with all our questions and she always answered text messages and phone calls. Thank you!

Ana · 23 June 2019

★★★★★ 5/5

Google

Ellie Bowers was our lettings agent and she was fantastic right from the time we reached out to her about the property we were interested in. Providing a lot of practical inputs (especially for a couple new to the country), she took us through the process very efficiently and quickly. We wanted to get things done just before Christmas and Ellie worked tirelessly to get all aspects sorted on time for us to move in. There were a few challenges, but Ellie through her perseverance and timely support ensured we got over all hurdles. Thank You Ellie.

Rajkumar · 23 June 2019

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

Many thanks JDW Team led by Rupert .You were efficient professional efficient ,tactful but mostly helpful and nice.Your assistance is identifying a tenant and going through the administrative procedures with me are the most memorable positive experience with no stress and in fact even enjoyable especially in such difficult moments. Special appreciations to Louna and Zara as my counterparts and the leadership of a very special gifted manager , Rupert. Abdou

Abdou · 22 June 2021

★★★★★ 1/5

Google

On Saturday afternoon we asked for further details on a flat. The young man on duty handed us a card, which gave fewer details than the Internet posting. We then asked him for an appointment to see the property. We asked for Monday, when the agency would reopen, suggesting 11.30am, and asking for a confirmation call from the FS branch, to let us whom we should be meeting and where. By 11am, we had received no confirmatory phone call, so we phoned them. The man who answered the phone said he had still to go through all the notes left to him over the weekend. He said there was no way he could come at the appointed time and asked if we wanted another appointment. There was no apology. Presumably, had we turned up at the appointed time, we'd still be waiting outside the front door. Our answer is this: the property is listed through Zoopla by other estate agents. Why should we continue to pursue it through Faron Sutaria? We would not recommend them for buying or selling.

Renske · 23 June 2017

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 5/5

Google

What a great experience! Louna was an absolute pleasure. She is so professional, friendly, and knowledgeable. It made the whole process incredibly straightforward and stress free. I will purchase my first buy to let property in a few months time, and Louna will undoubtedly be the one I have let it out. Thank you again Louna!

Melinda · 16 April 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 5/5

Google

Process was very easy! Paris Merico was very helpful and made my move from Canada smooth.

Zack · 16 April 2025

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."

Will · 5 January 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026