John D Wood and Co Lettings London reviews

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Google

My roommate and I worked with Paris and he was exterenely accommodating. Made the entire process very smooth and straightforward. He replied quickly to any inquiries we had and was always helpful.

Zara · 20 August 2025

★★★★★ 5/5

Google

They are by far the best and most transparent agency and team, I have searched with. Jessie provided a bespoke personal service that more than met our needs. It's nail-biting in this competitive market. Of all the properties I found and lost before finding JDWood - our new home is the best of all. I can't thank Jessie, Julia, Luna, Kate and team enough. Our new home ticks every single box and more, and they did all they could to secure it for us. Just a wonderful, professional and effective experience. My sincere thanks to you all!

Caroline · 16 April 2023

★★★★★ 5/5

Google

I had a great experience dealing with Jack at John D Wood & Co. estate agents at Notting Hill. Jack was really helpful and very approachable. It was my first time renting a property (having owned my own home for 30 years) and I was also trying to arrange everything while living in New Zealand. Jack was brilliant through out the process and dealing with all my questions, as well as the 12 hour time zone difference. I would highly recommend hime

Nigel · 16 April 2023

★★★★★ 5/5

Google

Had a great experience dealing with Will from the Notting Hill office when renting out our flat. He's extremely professional and organised and was always keeping us in the loop every step along the way. We'd dealt with other agents before who we had to constantly chase for information but Will was always really proactive and would give us constant updates to put our minds at rest. And most importantly we were able to achieve above our asking price swiftly and without hassle. Would definitely recommend him to anyone looking to rent out their property.

Seija · 16 April 2023

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Google

It was my first time renting and the service by Paris was excellent. He was highly professional, attentive, and friendly throughout the process, which made the move-in straightforward and seamless. Really appreciate all his efforts. Would definitely recommend!

Ivy · 16 April 2025

★★★★★ 5/5

Google

Ihad an excellent experience with John D Wood & Co. Their professionalism and dedication were truly impressive. A special thanks to Paris Merico for their outstanding support, attention to detail, and commitment to delivering top-quality service. I highly recommend them!

Yaser · 22 March 2025

★★★★★ 5/5

Google

Really appreciate how swift & easy it was to deal with John D Wood & Co! A big shout out to Paris, who helped my husband and I secure a property that we really liked

Vivien · 27 April 2025

★★★★★ 5/5

Google

Fantastic service with John D Wood! I worked with Paris Merico, who was very professional and made himself constantly available to help create a seamless move, from showings to signing a let. Thank you, 10/10 recommend!

Carter · 11 April 2025

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Google

Will was my point of contact at John D Wood. He was extremely professional and kept me informed at all times. At the beginning of the process he was very helpful with advice on the amount of renovation required to let the property. Marketing was professional and efficient resulting in a excellent tenant perfect for the type of property and in a very short period of time. I can genuinely recommend this agency.

James · 16 April 2023

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

Had a great experience dealing with Will from the Notting Hill office when renting out our flat. He's extremely professional and organised and was always keeping us in the loop every step along the way. We'd dealt with other agents before who we had to constantly chase for information but Will was always really proactive and would give us constant updates to put our minds at rest. And most importantly we were able to achieve above our asking price swiftly and without hassle. Would definitely recommend him to anyone looking to rent out their property.

Seija · 22 June 2022

★★★★★ 1/5

Google

I entered into a tenancy after being repeatedly assured by Paris Merico (both in writing and verbally) that it was at a minimum a one-year agreement, only to later discover, via the landlord himself, that he had clearly informed the agency he is going to need the flat back after six months. This critical information was withheld from me, leading to significant emotional distress, wasted time, and logistical disruption. I would never have taken the flat under these conditions, especially knowing how many short-let options exist in London that are transparent and fully equipped. Even getting basic services like Wi-Fi set up took six weeks, something I tolerated only because I believed I was settling into a long-term home. This was a deliberate act of misrepresentation for the sake of securing commission. Tenants deserve honesty, not misleading assurances that result in costly upheaval.

Ekin · 12 April 2025

★★★★★ 5/5

Google

The John D Wood Notting Hill team was highly professional and welcoming. Rupert and Louna were very helpful throughout the entire process and a pleasure to work with! Special thanks to Louna, who has been absolutely amazing from the very first day. Always so helpful, professional, positive, knowledgeable, responsive, attentive and making sure the client is being taking care of. I highly recommend her and the John D Wood Notting Hill team! Many thanks again to the team, Rupert, Louna, Zara and Marcel.

Sona · 16 April 2022

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.PositiveResponsiveness, Professionalism

Alice · 22 June 2021

★★★★★ 5/5

Google

Had a great experience with Paris and the team. We were able to turn around a move from viewing to move-in in just a few weeks!

Robert · 16 April 2025

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026