John D Wood and Co Lettings London reviews

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 5/5

Google

Charlotte was really great to deal with! Works to promote the best interest of both tenants and landlords :)

Yutika · 21 June 2023

★★★★★ 5/5

Google

The team is brilliant and would highly recommend them! Came across the booth in Parsons Green Fair when I was going through a private sale, the team offered support straight away. Molly had a long chat with me, explained the market, what I should be doing and gave me brilliant advice. She knew the area really well and supported me with the right tools.

Fatima · 26 July 2023

★★★★★ 5/5

Google

Recently worked with them renting a flat. My agent Munroe (and Will) was very helpful in getting all things sorted, so from viewing to moving in, all was smooth and efficient. Highly recommended if you are looking for a flat in the area, they know what they’re doing 🙌🏼

Shin · 6 June 2024

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Google

2020 was always always going to be a challenging year selling a house but Adrian was fantastic, a great sense of humour but more to the point very professional, what more could you want!PositiveProfessionalism

Nicky · 11 January 2021

★★★★★ 5/5

Google

Charlotte was excellent and would highly recommend her and the the John D Wood team!

Stephen · 21 June 2023

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THEM!

RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!

NG · 17 May 2021

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 5/5

Google

Renting our home through John D Wood was an effortless joy. From beginning to end they exceeded my expectations. Jamie Cozens went well beyond the call of duty, helping me with any and everything and I cannot recommend his services more highly - excellent personal & negotiation skills, efficient & reliable, professional yet personable, honest and a delight to deal with. Thank you Jamie and the rest of the team for your superb work

Jenny · 23 June 2014

★★★★★ 5/5

Google

We were struggling to find a flat, and Becca Duggan came through for us! She is definitely one of the best agents I’ve interacted with, and I’ve met a lot of agents. She was incredibly lovely, very efficient and thorough, and replied really fast even outside working hours. She went above and beyond for us; we’re very grateful for all her help.

Charline · 21 June 2023

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 5/5

Google

I had a great experience of working with Charlotte at John D Wood. Even though we did not end up going for any of the properties she suggested for us, she helped us during our search brilliantly. She was responsive to our feedback about properties, quick to reply to messages and always friendly when we met her in person. Thank you!

Polly · 21 June 2023

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.

Parinya · 2 September 2025

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 5/5

Google

I was very impressed by the service offered by JD Wood in selling my flat and especially Adrian who helped negotiate the sale throughout the process.PositiveResponsiveness, Professionalism

Simon · 25 August 2021

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Google

John D Wood were great at helping us find a new rental apartment. Munroe in the Parsons Green office in particular was very helpful!

Daniel · 23 March 2025

★★★★★ 5/5

Google

Munroe Graham - thank you for your professionalism, accuracy, high quality work and for the precious support you have provided throughout the renting process. You have gone far beyond your scope of work and I highly appreciate it. I recommend anyone looking to rent in the SW6 area to reach out to Munroe.

Michel · 16 April 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 5/5

Google

John D Wood, specifically Adrian and Molly, amazing! Super professional, super responsive and they really worked hard to give me the best experience. They were great at handling all the parties involved, it was all a bit messy, and being the in-between reliable source for everyone. Very happy with their service and great job during the sale!

Ester · 21 June 2023