Trusted Agent profile · London
★★★★★
346 reviews across 2 platforms
287 New Kings Road, London, SW6 4RE
John D Wood and Co Lettings's office in London, at 287 New Kings Road, is rated 4.0 out of 5 across 346 reviews on two platforms, including 146 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
GoogleWe are actually in the process of renting a new flat in London. Charlotte E. has been amazing in assisting us to find the right place and follow all steps to get into the contract signature and collect all infos we need in order to move. I really recommend using JDW if you’re looking to rent!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleI couldn't have asked for a better experience than working with Charlotte. Her kindness and honesty shone through as she guided me through the entire process of renting a flat in Fulham. The service provided was not only professional but also incredibly friendly. Highly recommend!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleGreat service from Simon. His professionalism was above what I expected and each interaction was fantastic. I'd like to highlight the good work that John D wood do with apprentices. I would highly recommend!
Thank you for your excellent 5* review and kind words of our dedicated team Toby. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
5/5
GoogleMolly, Daniel and Adrian are just the most dynamic team. I think I’ve ever had the pleasure of working with in Parsons Green now. In fact in Southwest London I have enjoyed the swift sale of a property and it has given us great pleasure. HF
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used JDW for many years, they are very professional and professional with communication, Charlotte and the entire team (Ed and Beth included) at JDW Parsons Green/Fulham have been amazing, I look forward to many more years working with you. Thank you
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI appreciate the assistance from Charlotte. She made time to assist me even though she was on her holiday. When looking for a property it's very good to meet someone who has a lot of patience to help to find a suitable place.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with John D Wood in Fulham - we were looking for a new place to rent over a 5 month period and James Mooney did an outstanding job in showing us the right properties and keeping us informed and then finally helping our family to move. A very professional letting service which stood out from all the other services and companies available. Highly recommend.
Dear Pia, thank you so much for this fantastic review of John D Wood & Co. We love hearing about positive feedback and are so pleased to hear that you found James to be so helpful. Thank you for letting us know about your great experience. Many Thanks.
5/5
GoogleHaving used a few agents in the past when moving flat we were pleasantly surprised by John D. Wood. They were punctual for viewings, the vetting process was quick, all documents could be signed online and they were very accommodating meeting us outside office hours for key handovers. Best of all it was after 1st June 2019 so we didn't pay any fees at all.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
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Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, London won Trusted Agent.
