John D Wood and Co Lettings London reviews

★★★★★ 1/5

Trustpilot

Extremely Unprofessional

Extremely Unprofessional and Disrespectful Experience with Munroe Graham

Lilian · 9 October 2025

★★★★★ 5/5

Trustpilot

Great service, easy to work with!

Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!

JCH · 25 October 2020

★★★★★ 5/5

Google

Nicole & Kelly at John D Wood & Co (Parsons Green) were both absolutely brilliant throughout the whole process. They were super attentive, very thorough and professional throughout and really helpful whenever we had any queries! :)PositiveProfessionalism

Jenna · 25 August 2022

★★★★★ 5/5

Trustpilot

Have just re-let my flat through JDW…

Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.

George · 30 June 2022

★★★★★ 4/5

Trustpilot

John D Wood were very pleasant to deal…

John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.

Diana · 9 May 2021

★★★★★ 5/5

Google

Very happy for the work that Angus from John D Wood has done! They have allowed us to exchange on a beautiful property managing the process smoothly and overcoming the difficulties that naturally emerge. The overall experience with Alex and Quinton involved as well at the beginning has been superb. I will definitely come back if we will be sellers at some point and I recommend highly to use the team for your transactions. Thank you to the team. Alessandro

Alessandro · 21 June 2020

★★★★★ 1/5

Trustpilot

John D Wood in Wandsworth

John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.

Stay · 17 June 2020

★★★★★ 5/5

Google

Becca was helpful - more or less regularly available on WhatsApp

Sam · 21 June 2023

★★★★★ 5/5

Google

Grateful and amazed by the efficiency and help that we received from Becca who helped us find a flat and always checked in and replied really quickly!

Gabriela · 21 June 2023

★★★★★ 2/5

Trustpilot

Very disappointing overall experience…

Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.

Paul · 7 May 2020

★★★★★ 5/5

Google

I can’t recommend John D Wood, Parson’s Green enough. We received an offer at asking price within a week of listing the house. I’d especially recommend speaking to Quinton Hutton who is switched on, professional, and genuinely has the seller’s interests at heart.

Andrew · 21 June 2021

★★★★★ 5/5

Google

I’ve had my property with John D Wood Parsons Green for over 10 years now! Extremely happy with their high level of service! The team are simply superb as well as being very efficient and attentive!

Andrew · 21 June 2022

★★★★★ 4/5

Google

Great service from Adrian and Alexandra. We were keen to find agents with integrity John D Wood were a good choice on this front. We sold our house for very close to the asking price. Thanks.

Suzanne · 21 June 2022

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019

★★★★★ 5/5

Trustpilot

Exceptional service from Rupert and Ellie

Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar

Malini · 30 September 2020

★★★★★ 5/5

Google

I can highly recommend working with Charlotte. She provided a very good service. She always replied within minutes to my messages and kept me posted.

Abdulah · 21 June 2023

★★★★★ 5/5

Google

I can only repeat what I said before: Excellent agency able to access high quality tenants; provides good service to me as landlord and to my tenants; trustworthy and efficient team of Rebecca, Oscar, Kelly.

Ludolph · 21 June 2022

★★★★★ 5/5

Google

Highly recommend. Seamless service with effective communication throughout the process resulting in the successful sale of our property

Wendy · 23 November 2023

★★★★★ 5/5

Google

Oscar Tilley, is a 1st class letting agent. He gave my family first pick of all new properties. He is pro-active, punctual, listens well & friendly. He knows what family needs in a house. After viewing 20+ rental properties, Oscar found us the perfect family rental house. Thanks again.

Minh · 22 June 2018

★★★★★ 2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023

★★★★★ 5/5

Google

Great service from Adrian and the rest of the John D. Wood team. Would definitely work with them again, I highly recommend them.

Ricardo · 21 June 2023

★★★★★ 1/5

Trustpilot

Terrible experience, Not professionals!!

Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.

Suraj · 12 October 2021

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings and Property…

John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!

Charlotte · 2 October 2024