Trusted Agent profile · London
★★★★★
346 reviews across 2 platforms
287 New Kings Road, London, SW6 4RE
John D Wood and Co Lettings's office in London, at 287 New Kings Road, is rated 4.0 out of 5 across 346 reviews on two platforms, including 146 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant team - we adore our new home and were so pleased at the professionalism and kindness of John D Wood & Co Estate Agents in West London
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleWorking with Charlotte has always been a pleasure!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleVery pleased with how stress-free John D Wood made our house hunting process look. Clear and transparent communication was the key. Would recommend!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleTop-notch services, good follow-up, highly recommended.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA nice office with helpfull staff
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleExtremely helpful, friendly and professional team. Dealt with Emma who was superb. Thank you!
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
GoogleIt has been a real pleasure letting out our flat with John D Wood. They inspired confidence at the outset and found us a great tenant really quickly. Their high professional standards made the whole process trouble free. Their agents are friendly, calm and reliable; the whole process has been a pleasure and I look forward to dealing with them in future.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023.Wai, in Oxford, was brilliant and kept in touch all the way through the process.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleThe Parsons Green branch of John D Wood did a superb job of managing our house sale from initial market analysis, matching us with a suitable buyer without public marketing, through to completing all elements of the subsequent transaction. All members of the team we worked with were courteous, professional and well informed. I would fully recommend their services.
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
5/5
GoogleOutstanding and timely support from the team at the end of a tenancy (with complications), renovation and relet. Thank you!
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleOscar Tilley, from John d Wood, was fantastic in helping us find the right place to live! he was extremely diligent, professional and friendly!
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
5/5
GoogleVery positive experience working with Charlotte. Always been really friendly and helpful. Kept us up to date with the process throughout and helped us secure a fantastic flat.
5/5
GoogleIn a very difficult housing market with numerous conveyancing challenges, JD Wood excelled, managing the process like consummate professionals. Thank you
Thank you Chris for your amazing 5 star review of the excellent service you received from John D Wood & Co in Parsons Green. It is great that the team managed the process professionally despite conveyancing challenges. We look forward to helping you again in the future. Kind Regards, Emma.
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Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, London won Trusted Agent.
