5/5
GoogleGeorge Reeves is chill and v good at his job
Trusted Agent profile · London
Verified
JLL Kensington London reviews
★★★★★
373 reviews across 3 platforms
387 Kensington High Street, London, W14 8QA
Part of JLL Kensington, see every office.
JLL Kensington's office in London, at 387 Kensington High Street, is rated 4.8 out of 5 across 373 reviews on three platforms, including 349 Google reviews rated 4.8.
349
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
12
Reviews on View Agents
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Landlords2 reviews
We recently acquired a flat in London and the level of service by all personnel at the branch were highly satisfactory specially being an overseas owner. They ...Read all 2 from landlords
Tenants2 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 2 from tenants
About JLL Kensington London
Set within the prestigious 375 Kensington High Street development, the Kensington office opened in March 2014. Our team brings together a wealth of property experience and a collective in-depth understanding of the many markets of the Kensington area. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service. And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Which means we can also offer in depth advice on property elsewhere in the world. Services offered: Residential property sales Residential lettings and property management Serviced apartment lettings Corporate service department Client services department New home sales Development appraisals and consultations Property investment advice Bulk purchase sales Development consultancy Local Market: Our experienced sales teams are knowable and informative and able to adapt to an ever changing market. The office has recently achieved excellent results in 375 Kensington High Street, Imperial Wharf, Chelsea Creek, Fulham Reach, Fulham Riverside, Kings Row, Chiswick Point, Napier West, The Ladbroke Grove, Merchant Square, Kensington apartments and Westbourne House to name a few.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleGeorge Reeves was amazing! Professional, knowledgeable, and made the whole process stress-free. I highly recommend George to anyone looking for a dedicated and knowledgeable real estate agent.
5/5
GoogleGeorge Reeves provided smooth and efficient support throughout the entire process, from the initial viewing to the provisional agreement and final contract. I’m very pleased to have been able to choose my new home thanks to his attentive service.
5/5
GoogleUsed them for years, Sue is very good
Agent replied · 10 July 2026
Thank you.
5/5
GoogleGeorge helped me move into my apartment in less than a week. He’s very amiable, diligent, and made the whole process smooth and easy. I highly recommend contacting him for a swift and stress-free move-in.
2/5
GoogleWilkinson’s is a story of two halves. The first half, namely Susan & Catherine are very pleasant and helpful and were supportive throughout a difficult house purchase. However a lot of this was spoilt by the complete lack of customer care and attention by their colleague Andy. Twice we visited their agency and on both occasions it felt like we were intruding. On today’s occasion it was to pick up the keys for our new home. Not only was there absolutely no welcome, there was also no care and consideration that this should have been a special and exciting moment for us. Andy did not know the keys were ready for release. This I could forgive if he had offered us a seat, maybe a coffee and warm welcome and assurance that he would resolve it. But no. We got ignored, we got to hear him being very rude and leaving a rude and abrupt message for Catherine. Once he’d decided he would release the keys we got stomping about the office whilst he searched for them, only to find they were already on his desk. I’ve had better experiences buying a coffee! I left this review on their Facebook page with 3 stars, thinking that someone might have been in touch, but we’ve heard nothing until today when they emailed to ask if we would leave a review. Because of this I’ve downgraded to 2 stars. If we ever come to sell I wouldn’t use this agency.
Agent replied · 5 September 2026
Hi Stephanie, I have just read this with horror - now that it has just come through to me as an alert just a few minutes ago. Would be very happy to discuss the transaction and the whole experience, as well as your last visit to the office? Simon Wilkinson
5/5
GoogleTom Smithdale was exactly what I needed - I went for the first property he showed me and it was easily the least painful experience I have ever had with estate agents. If that doesn’t sound like fulsome praise - it should; Tom made everything easy and fast. Would recommend him to anyone fed up with the hunt for their new home!
5/5
GoogleGeorge Reeves helped me quickly and efficiently in securing the rental apartment that I wanted.
Agent replied · 26 August 2024
Dear Ina, thank you for your 5 star rating and for giving a shout out to George. Thank you, JLL
5/5
GoogleJLL is perhaps one of the best estate agents around ,thanks to their amazing team handling matters . I was lucky to deal with them and lucky to have Poppy Brown to deal with me ,,, she was in constant contact with me and she plays …
Agent replied
Hi there, Thank for you for sharing your feedback with us, great to hear that Poppy was … More
5/5
GoogleVery good service, excellent communication, nothing was ever too much. Friendly and professional. Highly recommend. Kandi was amazing. Thank you ! Hannah H
Agent replied · 5 September 2026
Thank you, kandi is so passionate in her work and this shines through and motivates us all.
1/5
GoogleThe worst agency I have ever worked with. If I could give zero stars I would. They are unresponsive, unprofessional, rude when you reach out on the phone or in person, and don't value tenants at all. It is clear they only care about money. Stay as far away as possible!
Agent replied · 20 April 2023
Hi there, We are sorry to read your comments here. Since we could not allocate you at our … More
5/5
GooglePicked up the phone promptly, turned up on time for viewings and were generally helpful and pleasant. Georgina did a good job, especially given that she is new to the area. Thanks!
Agent replied · 10 July 2026
Thank you, I am sure that Georgina will be keeping in touch with all the new instructions that are coming to the market.
5/5
GoogleI have used their services to rent an Apartment in central london . The agent name was George Reeves, because of him I completed the whole process with zero hassle. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Agent replied · 28 October 2023
Dear Danyal, thank you for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to George. We hope you will enjoy your new home! Thank you, JLL
1/5
GoogleUnprofessional and disrespectful treatment towards tenants. We agreed viewings slots in our apartment with George and asked him several times to ask viewers to take their shoes off. We have a toddler who plays all the time on the floor and …
Agent replied · 15 May 2026
Dear Fernanda, thank you very much for your feedback and as discussed on the phone last week, George has profusely apologised for not removing shoes on that viewing. We are very sorry for the distress this has caused you and your family. We … More
5/5
GoogleI recently rented an apartment through JLL near Paddington Station in London, and I had the pleasure of working with George Reeves. He was incredibly professional and responsive right from the start. For anyone new to the UK renting system …
Agent replied · 28 October 2023
Dear Nato, thank you very much for taking the time out to leave this fantastic review! Thank you for a shout out to George, great to hear that he was professional, responsive and you would not hesitate to recommend him for anyone looking to … More
5/5
GoogleGeorge reeves made the paper work of my new tenant lease agreement smooth. He proactively helped me with all the information whenever i needed
5/5
GoogleVery professional, well organised and great to deal with. Highly recommend them. Thank you Kandi and team.
Agent replied · 5 September 2026
Much appreciated. We have a great team.
5/5
GoogleGeorge Lamb dealt with us in a very professional manner. He swiftly handled every aspect of the agreement all through the transaction, making sure all parties are fully aware of all details. I was very pleased to have George as my counterpart and fully recommend him.
Agent replied · 24 January 2025
Dear Amine, thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. … More
5/5
GoogleAmazing Customer service by George Reeves at JLL, very efficient and good communication. Thanks for helping me find my new place Groerge! Best Wishes
5/5
GoogleI would like to share my gratitude to George Reeves from JLL Kensington who has been an instrumental support to us from the very first step. He is efficient, quick, professional and caring. We are delighted to be renting through George.
5/5
GoogleI had a fantastic experience working with George. He demonstrated exceptional knowledge of the market, was highly responsive to all my questions, and guided me through the entire process.
Agent replied · 28 October 2023
Hi there, thank you for your lovely words and for leaving a 5* review. Fantastic to hear that George was knowledgeable, responsive and guided you throughout the process. We are certain he will be pleased to see your review! Thank you, JLL
5/5
GoogleHello! I started looking for apartments last summer and quickly found what best suits me due to various selection. …
Agent replied · 31 December 2023
Dear Katarina, we're very grateful that you took the time out and shared your experience with us! Pleased to hear that George was helpful and we hope you will enjoy your new home! Thanks, JLL
5/5
GoogleHaving been dealing with JLL Kensington for the last 3 years, they always have been good and proved consistency and punctuality; say what they do and do what they say, sometimes you miss such qualities in central London. Thanks to Senior Tenancy Manager KA for the recent very good job.
5/5
GoogleGreat service, very professional. I was looked after by George Reeves. He knows the property market and has been very helpful to find the property I like
Agent replied · 28 October 2023
Dear Marina, thanks for sharing your positive review. Pleased to hear that George was helpful and managed to find you a suitable property. Thank you, JLL
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