JLL Kensington London reviews

★★★★★ 5/5

Google

Joe and the team were fantastic to work with. Joe's dedication and professionalism truly shone through as he tirelessly pushed our sale forward. Despite facing a few challenging moments along the way, Joe's calm demeanor and expertise reassured us throughout the entire process. Thanks to his hard work, we are now happily settled in the most beautiful home. We couldn't have asked for a better experience and highly recommend Joe to anyone looking to buy or sell their home!

Minaxee · 10 July 2025

★★★★★ 5/5

Google

Working with George Reeves to find a rental apartment in London was truly a pleasure and a wonderful experience. His diligence, swiftness, and clarity throughout the process made it truly distinctive. His care, from the initial viewing to the delivery of the keys and beyond, was evident at every step. I'm confident our paths will cross again and I highly recommend anyone seeking to rent a new home to work with George!

Berker · 1 October 2025

★★★★★ 5/5

Google

I had a great experience with JLL while securing accommodation in London. I worked with Rico, who was exceptional from start to finish. Within just a day of getting in touch, he had helped me find a beautiful apartment. He was always quick to respond, incredibly helpful with any questions I had, and genuinely a pleasure to deal with throughout. Thanks to Rico, what could have been a stressful move from Dublin to London felt smooth and straightforward.

James · 19 April 2026

★★★★★ 5/5

Google

Very great experience with JLL Residential. Lily Wang is our property manager and she has been very professional, supportive, and quick to respond whenever we have questions. She is always helpful and makes sure everything is handled smoothly. We really appreciate her support and the excellent service she provides.

Ahmad · 19 March 2026

★★★★★ 5/5

Google

Great experience with JLL Kensington! Francis Woodhead and George Reeves managed the letting of my property from start to finish, and the whole process was seamless. They were consistently quick to respond, kept things organised at every stage, and gave clear, sound guidance whenever I needed it. The tenant's move-in went smoothly too, which made the whole experience stress-free. Would definitely recommend them to anyone letting out a property.

Shafali · 1 September 2026

★★★★★ 5/5

Google

George Reeves was very helpful and efficient in helping us move into our new place on a tight schedule! Really easy to work with and super responsive.

Mahesha · 2 June 2026

★★★★★ 1/5

Google

🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige fails to respond to TDS. Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned. UPDATE: Now over 3 months without deposit being returned. Over a month since contacting REDACTED following the reply from JLL below - with no response. I don’t know if we’ve just had the misfortune of dealing with the most revolting JLL employees, but from my experience this is a company whose culture and values revolve around conning their customers out of their deposits. I cannot reiterate this more; do not give JLL your money!

Arran · 19 April 2026

★★★★★ 5/5

Google

With this review i need to congratulate Mr George Reeves for his extremely high level of professionalism, communication skills and his ability to handle everything very quickly with kindness, care, sensitivity and positive approach. The company is very lucky to have such a professional . Thank you for everything you did for us Mrs George.

Maria · 29 September 2026

★★★★★ 5/5

Google

I had a very positive experience with JLL Kensington. George Reeves provided excellent support throughout the process, always clear, helpful and efficient. His communication was consistent and made everything straightforward. I’m very pleased with the service and would happily recommend George and the team.

Vladimiros · 13 December 2025

★★★★★ 5/5

Google

We dealt with Joe initially who was great but then we mainly dealt with Max. We had many peaks and troughs during the process and Max was extremely efficient, calm and conciliatory. Max always answered his phone and dealt with any queries quickly, which is what is needed in the stressful scenario of a house move. Thank you Max.

Jaqueline · 10 July 2025

★★★★★ 5/5

Google

We worked with a couple of different local agents as part of our house sale, and the Wilkinson team at Winslow were a pleasure to deal with. In particular, we unfortunate to have trouble and delay from our buyer and their solicitor but Max put in a huge effort over many weeks to keep our sale on track.

Paul · 10 July 2025

★★★★★ 5/5

Google

Very helpful and always quick to respond, we worked with George Reeves who was great with any queries we had.

Georgia · 8 June 2026

★★★★★ 5/5

Google

Very pleased with the smooth experience of finding a property with JLL, responsive, friendly, and made the whole process easy. Especially thanks to Jennifer and Indra for being so helpful.

Gabriele · 19 March 2026

★★★★★ 5/5

Google

I recently worked with George Reeves from JLL and had an excellent experience. George was professional, reliable, and incredibly supportive throughout the entire process. He was always quick to respond to my questions, proactive in resolving concerns, and made what could have been a stressful move feel smooth and well-handled. His attention to detail and clear communication gave me a lot of confidence, and I truly appreciated how approachable and understanding he was. I would highly recommend George to anyone looking for a trustworthy and dedicated agent.

Mallika · 1 October 2025

★★★★★ 4/5

Google

I would like to make a special thanks to my agent George Reeves. He’s been communicating well with us, keeping tracks for the process, answering questions promptly. (Sometimes a bit too rush on things and need explain processes a bit more) but overall I had a good experience. Recommended.

Zewen · 30 September 2026

★★★★★ 5/5

Google

The JLL Kensington team were great to work with, friendly, efficient, and always on top of things. The whole process felt smooth and well organised, which made everything much easier. Jada was especially helpful throughout. She was easy to communicate with, quick to respond, and made sure everything stayed on track. It was a really positive experience overall.

Anna · 1 April 2026

★★★★★ 4/5

Google

Our house sale and purchase took longer than we had anticipated, however both Joe and Max did their best to reassure us and eventually 6 months later we finally moved into our forever home. We dealt mainly with Max in the Winslow office. What a great asset to Wilkinsons he is! Each time I had a question, called him or emailed him he was quick to respond and always followed up anything we needed to know. As anyone knows, moving is a very stressful event but Max somehow managed to calm us and keep us focused. It was a pleasure to deal with him, also Joe was always very helpful so all in all they are a great team! Thank you, we really do love our bungalow.

Anna · 10 July 2024

★★★★★ 5/5

Google

Lauren, Jennifer, and their team provided exceptional service from our first home visit to onboarding our first tenant. They were professional and approachable throughout the entire process. We were particularly impressed by how they went above and beyond to handle last-minute tenant demands. I highly recommend them to any landlord in the CW area; you truly won't find a better letting agent.

Bonnie · 19 June 2026

★★★★★ 3/5

Google

Thanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.

Y · 19 December 2025

★★★★★ 5/5

Google

I rented a one bedroom apartment in Bridgeman house in 375 Kensington…. I had the pleasure of dealing with George Reeves, he carried out the Veiwing and negotiated on my behalf, service at all times have been by outstanding and I would recommend JLL as a company and especially George Reeves as the agent.

Jim · 12 May 2025

★★★★★ 5/5

Google

Highly recommend Wilkinson’s to anyone looking to sell/buy. They have been helpful all throughout the process and kept us up to date with information. Max especially has always been so friendly and always available to answer our many questions. Really appreciate him keeping us at ease all throughout.

Victoria · 10 July 2025

★★★★★ 5/5

Google

I had a fantastic experience with JLL Kensington High Street, thanks to George Reeves. He’s a helpful agent who assisted me in finding a great property that perfectly suited my needs. His professionalism and knowledge of the market made the process very smooth. I highly recommend George Reeves for his exceptional service.

N · 12 May 2025

★★★★★ 5/5

Google

Excellent professional support and guidance throughout the whole process . Highly recommend this company for any land or house sale . Simon in particular is very knowledgable and led us through with very sound advice at all stages of the land development and subsequent sale of our property

Sue · 8 August 2026

★★★★★ 5/5

Google

I recently sold & purchased properties through Wilkinson's in Winslow and would recommend them. All the staff were professional, helpful & quick to respond to queries & I mostly dealt with Max who made every effort to make the process go as smoothly as possible.

Sarah · 10 July 2025