Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuzan Salih has been a star
Suzan Salih has been a star! she has always been helpful and made me feel valued and supported.
Customer · 26 January 2024
Agent replied · 13 June 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleI had an absolutely fantastic experience with James Pendleton, in particular, Toby Gardiner. I couldn't have asked for more from him.
Every enquiry was answered promptly in great detail, I was always dealt with in a great manner and Toby ensure the whole process was extremely smooth.
I genuinely could not recommend James Pendleton, particularly, Toby more. Thanks again mate, really appreciate it.
Zaki · 26 March 2024
Agent replied · 14 June 2024
Dear Zaki,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Toby will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 13 June 2024
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWish I had my previous properties managed by them!
Estate agents often get a bad rep and I have dealt with a few in my time to know how they manage properties. I have never been met with the incredible service that James Pendleton offers and especially James Smith who is my point of contact. Emails are answered almost instantly and all of the background chasing is handled brilliantly. Any issues we have with our property seem so much less stressful knowing we have someone who really seems to care about giving a great service. James is fantastic, both Smith and Pendleton!
Momina · 22 November 2022
Agent replied · 13 June 2024
Dear Momina,Thank you for leaving us such a wonderful 5* review. We are thrilled to read that you loved your experience with James Pendleton and our Property Management team. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again.
★★★★★ 5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Lord · 18 July 2023
Agent replied · 13 June 2024
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJames Pendleton rental team …
James Pendleton manage my rental property. All the day to day stress is taken away from me and they are completely on top of maintenance issues. Samuel Phillips is my contact on maintenance and is totally efficient, communicative and proactive.
Jo · 11 October 2021
Agent replied · 13 June 2024
Jo,Thank you for your 5* review of the service you have received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Warm wishes, The James Pendleton team
★★★★★ 5/5
GoogleJosie Mowatt was one of the best agents we met during our search for a new home. She was absolutely fantastic and spot on with what we wanted. She was thorough, knew what worked for us and was not hesitant to push us towards better properties. She was always available on phone and text, infact she followed up with us constantly. I highly recommend Josie for all your property related aspects.. Thank you so very much.. keep the fantastic job you do..
Srikanth · 16 April 2019
★★★★★ 5/5
GoogleSW18, James Pendleton and Mandy White:
I had a great experience dealing with James Pendleton agency and especially Mandy White as she helped with the search for property. Mandy understood my requirements really well and did not waste my time by taking to properties that didn't respond to my criteria, which is so valuable when trying to cut out time between work and viewings. I really enjoyed the personal and focused approach and would recommend to anyone in search for home.
Ekaterina · 16 April 2019
★★★★★ 5/5
TrustpilotSam is an asset to JP
Rental team are helpful, especially Samuel Phillips in addressing and remedying concerns effectively. He is an asset to James Pendleton and went out of his way to make our tenancy a positive experience.
Benjamin · 17 August 2022
Agent replied · 13 June 2024
Dear Benjamin,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.
Tim · 1 November 2022
Agent replied · 13 June 2024
Dear Tim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Suzan will be delighted with your feedback. Wishing you all the best for the future and thank you once again.
★★★★★ 5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Helen · 30 October 2023
Agent replied · 13 June 2024
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 1/5
TrustpilotAvoid - Told would be evicted for asserting legal right.
We are currently a tenant in a property that James Pendleton manage, we have reached the end of the fixed term tenancy agreement on a AST.We were told that market rent is not relevant on what the landlord can charge for rent on the property, and that their lettings director is very accurate. So according to James Pendleton our flat should be rented out at £200 more per month than a flat in the same block that was being advertised at.... We asked to go onto a statutory periodic tenancy (one months notice) which is the legal default position, the person dealing with this completely ignored that request. Then told us, we have created a new agreement so you need to sign that one (with two months notice) as that is what the landlady has signed (not that we have agreed to this). The upshot is that we were emailed saying "it is likely that the landlord will issue notice unless you sign". NB: The landlord has categorially denied that the instruction came from them. I was told that all of their 700 tenancy agreements have agreed to have two months notice, so if you don't want to be threatened with eviction for trying to assert your legal rights I would recommend that you try and steer clear of a property managed by them.
Richard · 28 July 2022
Agent replied · 13 June 2024
Dear Richard,I am sorry to hear of your unhappiness with our renewal process. During a renewal there are several conversations between tenants, landlords and our renewals team, during this time negotiations and discussions are had in order for a result that everyone is happy to proceed with and paperwork is then issued. I understand your renewal has now been completed, however, if you wish to discuss this matter further please contact chris@jphomes.co.uk
★★★★★ 5/5
TrustpilotToby and Suzan went above and beyond to…
Toby and Suzan went above and beyond to deliver excellent client service and I have been very pleased with the whole process provided by James Pendleton when letting my property
MD · 9 October 2022
Agent replied · 13 June 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Toby and Suzan will be thrilled with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Ash · 25 May 2023
Agent replied · 13 June 2024
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat Team
James Pendleton has been amazing in helping us secure a house to rent, always very responsive to questions and especially thank you to Matt and Suzan!
Emma · 20 February 2023
Agent replied · 13 June 2024
Dear Emma,Your feedback is very much appreciated, thank you, Matt and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleFrom the first contact with Chloe we have received nothing but a positive, professional and friendly service, attitude and approach to finding our perfect home. Chloe has always listened to our views and tailored viewings to match. We may have been hard to please but Chloe went out of her way to cater for our needs.
We can't thank Chloe enough and are so excited to move in. We would thoroughly recommend James Pendleton and when the time comes to buy or rent again then this is the first business we would go to.
Becky · 16 April 2017
★★★★★ 5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Gelvin · 5 May 2022
Agent replied · 13 June 2024
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRental property
We found our rental property through James Pendleton. Suzan and Thomas were very helpful at every turn, would highly recommend them for their professionalism and excellent customer service.
Phoebe · 9 November 2022
Agent replied · 13 June 2024
Dear Phoebe,Your feedback is very much appreciated, thank you, Thomas and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
GoogleSophie Sharman is without a doubt the best agent we have ever had the pleasure of working with. She went above and beyond her duties in dealing with the sale of our property, working tirelessly from first instruction to completion (and beyond), and always with a friendly and cheerful demeanor. Sophie provided reassurance whenever we needed it, and she couldn't have worked harder in driving our sale through. We could not recommend Sophie and her team more highly.
Isobel · 16 April 2018
★★★★★ 5/5
TrustpilotTenants' Perspective
As a flat of three young professionals, we were consistently impressed with the service provided by James Pendleton during our three-year tenancy. Between us we have rented through numerous estate agents and it is no exaggeration to say that James Pendleton has proven to be far and away the best. Every member of staff that we encountered was responsive, efficient and accommodating. Not only this, but the pragmatic and fair way the property (and tenancy) was managed was first class. We would have no hesitation in recommending James Pendleton to friends, and would happily use its services again ourselves.
A · 21 March 2022
Agent replied · 13 June 2024
Hello,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton Lettings and Property Management Departments. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Jack · 9 October 2023
Agent replied · 13 June 2024
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHelpful and Efficient Estate Agent
James Pendleton have been so helpful with our search for a new rental property. Mitch especially was extremely responsive and provided a very personalised service that meant we were able to find somewhere that we loved quickly and stress free. We can't thank him enough for his assistance and would highly recommend him and James Pendleton for the future.
Rose · 8 January 2024
Agent replied · 13 June 2024
Dear Rose,Your feedback is very much appreciated, thank you, Mitch will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Sophie · 29 January 2024
Agent replied · 13 June 2024
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotPendletons sold me my house 12 years…
Pendletons sold me my house 12 years ago and James Smith has very successfully managed it's letting ever since.Recently Sharon Chattalis handled the renewing of the letting agreement with very considerable professional ability and patience for which I'm grateful.This sense of professionalism is why I'm more than happy to continue cooperation with Pendleton's.
MR · 8 May 2024
Agent replied · 13 June 2024
Dear Mr DS Clarke,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued custom. Wishing you all the best for the future.
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