Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Austeja · 8 March 2024
Agent replied · 13 June 2024
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe best Estate Agents we've ever used!! Mandy was efficient, diligent, friendly & cheerful. We felt we were in safe hands with James Pendleton. We would absolutely recommend them.
John · 16 April 2020
Agent replied · 14 June 2024
John,
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Mandy will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExemplary service received from Sharon C during contract renewal
I was very happy and impressed with the high level of service and professionalism received from Sharon C. at James Pendleton during the tenancy renewal process. I wanted to acknowledge Sharon’s excellent work and note my gratitude. Many thanks.
Robert · 24 June 2024
Agent replied · 13 June 2024
Dear Robert,Thank you for leaving us such a fabulous review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWe recently moved into a new property…
We recently moved into a new property rented through James Pendleton, Northcote road office. Our agent Toby was very helpful from start to finish even helping move in on the day. No issues arose throughout the whole process it was all very smooth. I would definitely recommend Toby and James Pendleton and will use them in the future.
Anthony · 14 September 2020
★★★★★ 5/5
TrustpilotExcellent!
Suzan and Lorna from the Wandsworth branch were extremely helpful and diligent in helping me with my new tenancy. The whole process was very smooth and easy. I have rented with different agencies for 10 years and this has been my best experience!
Nikita · 8 March 2024
Agent replied · 13 June 2024
Dear Nikita,Thank you for taking the time to inform us of the positive experience you have recently had with the Wandsworth branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Tammy-Lee · 15 April 2024
Agent replied · 13 June 2024
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Alex · 16 November 2022
Agent replied · 13 June 2024
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGenerous with time and advice
We recently did some flat-hunting with Tom S at James Pendleton; he was so helpful, generous with his time, and not at all pushy. We really appreciated his advice and expertise on the area/market in general.
HP · 18 June 2024
Agent replied · 24 August 2024
Dear HP,Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotRented through James Pendleton for a…
Rented through James Pendleton for a year while Clapham South. My property manager James was very responsive and actioned everything request in a timely, pleasant and understanding manner. Really would use their services again!
Danny · 16 July 2024
Agent replied · 24 August 2024
Dear Danny,Thank you for taking the time to inform us of the positive experience you have recently had with the Property Management Department of James Pendleton and James in particular. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
TrustpilotThe best customer service!
The team at James Pendleton are super efficient and their customer service is second to none - I would highly recommend working with them. I also want to thank them for all their help in getting me into my new property so effortlessly within a week of viewing to moving in!
Persephone · 8 June 2023
Agent replied · 13 June 2024
Dear Persephone,Thank you for leaving us such a wonderful 5* review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. We are thrilled to read that you loved your experience with James Pendleton. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotMade relocation easy and fast
They made my transition pretty easy and handled everything on my behalf. They also provided all the documentation necessary to complete my move. I literally focused on work the entire time whiles they ensured I had everything in place for my move day. In short they are the best.
David · 2 August 2023
Agent replied · 13 June 2024
Dear David,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our team are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
F · 10 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Roua · 21 May 2024
Agent replied · 13 June 2024
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGood stuff
Good stuffI have recently added a second property for JP to manage. As usual Sam ,Suzan, Zosia and Matt have all made the onboarding of the property and new tenant very easy. Long may it continue. Thanks all.
Hugh · 28 February 2024
Agent replied · 13 June 2024
Dear Hugh,Thank you for taking the time to inform us of the positive experience you have recently had with the Letting and Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for providing us the opportunity to look after another property for you. Wishing you all the best.
★★★★★ 5/5
TrustpilotWe have been using JP Homes since 2012…
We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!
Richard · 14 November 2023
Agent replied · 13 June 2024
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Manley · 12 September 2023
Agent replied · 13 June 2024
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI have been very impressed with James…
I have been very impressed with James Pendleton through the process of renovating and letting out my flat. The entire team has been knowledgeable, responsive, courteous and efficient. I would particularly like to mention Sam Phillips who is one of the most effective, hard working and motivated people I have had the pleasure of working with.
Mick · 18 August 2022
Agent replied · 13 June 2024
Dear Mick,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSuzan and Lorna have been very…
Suzan and Lorna have been very proactive and efficient from start to finish. We would highly recommend them to anyone looking to rent. Thank you for all your help!
Gurdeep · 28 June 2024
Agent replied · 24 August 2024
Dear Gurdeep,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future in your new home.
★★★★★ 5/5
TrustpilotGreat Rental Team !
Working with the James Pendleton rental team to sign up for a new property, specifically Hannah and Suzan, has been very straightforward, fast and overall a great experience !
Jamesgrant · 24 June 2024
Agent replied · 24 August 2024
Dear James,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotFantastic experience with James Pendleton!
Fantastic experience with James Pendleton. Really efficient communication with Matt intially to secure the rental, and Suzan to co-ordinate the tenancy agreement and move-in. I'd highly recommend if you're looking in a saturated market!
Josh · 27 February 2024
Agent replied · 13 June 2024
Dear Josh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Suzan and Matthew will be delighted with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA very positive experience
I’ve had a great experience with this letting agency from the initial viewing and getting my offer accepted via Mitch to the move-in coordination with Suzan. Thanks for your help!
Alice · 15 May 2024
Agent replied · 13 June 2024
Dear Alice,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotOur experience from the start with…
Our experience from the start with James Pendleton has been excellent. The team have been helpful, consistent with communication and friendly to deal with. The help we received from both Toby and Suzan has made our moving process a lot easier. I wouldn't hesitate in recommending James Pendleton to anyone!
Paula · 13 December 2022
Agent replied · 13 June 2024
Dear Paula,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Toby and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotPleasant & Helpful
I've had a very pleasant and easeful experience with them on renting a property in London. The house viewing process was quick, and the application form was all done online.
Mohsen · 27 July 2025
★★★★★ 5/5
TrustpilotTenacy Move In Experience
Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.
Charlie · 26 April 2024
Agent replied · 13 June 2024
Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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