Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 star service!
Our experience with James Pendleton couldn’t of been better. Lorna and Suzan could not of been more helpful with finding and completing on our amazing flat. I could not recommend them enough.
Kane · 13 February 2024
Agent replied · 13 June 2024
Dear Kane,Thank you for taking the time to inform us of the positive experience you have recently had with the our lettings department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Cyrus · 13 April 2024
Agent replied · 13 June 2024
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotI have used James Pendleton for many…
I have used James Pendleton for many years now and have always been impressed with their professionalism, efficiency and knowledge. I wouldn't hesitate to recommend them to other landlords and have particularly valued the services of Sharon and Toby
MD · 31 August 2023
Agent replied · 13 June 2024
Dear MD,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotJames Pendleton - brilliant for renting and managing property!
I have been using James Pendleton to rent and manage my flat for many years now. They are fantastic and I trust them completely. The management team are always polite, collaborative and offer realistic advice. I would thoroughly recommend them to rent out and manage flats!
Fiona · 29 January 2023
Agent replied · 13 June 2024
Dear Fiona,Thank you for your amazing 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
Trustpilotvery satisfied customer.
This process has been conducted with attention to detail. Throughout, I have found the agents to be prompt, attentive and helpful.
Happy · 15 August 2024
Agent replied · 24 August 2024
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
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Georgette · 16 October 2022
★★★★★ 5/5
TrustpilotFirst time buyer
Bought my first flat through James Pendleton. Even though the process wasn’t exactly smooth (from no fault of their own), Amelia has done everything she could every steps of the way to make sure it went through. Special thanks to her!
Sandy · 4 June 2023
Agent replied · 13 June 2024
Dear Sandy,Thank you for your 5* review of the recent service you received from our James Pendleton New Homes branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotDelighted with service from the team in…
Delighted with service from the team in finding me a tenant so quickly especially from William, Sam, Suzan and Tom who have be amazing.
Michael · 12 June 2024
Agent replied · 16 June 2024
Dear Michael,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Fiona · 10 July 2024
Agent replied · 24 August 2024
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Faye · 20 September 2023
Agent replied · 13 June 2024
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
★★★★★ 5/5
TrustpilotQuick service
Samuel at James Pendleton was super quick at responding to our recent tenant issue and was resolved within 48 hours of our first contact. With the contractor also being polite and discreet we were very pleased with the service on this occasion
B · 28 March 2023
Agent replied · 13 June 2024
Dear B,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
GoogleVery polite and professional outfit and a pleasure to work with. Sophie, Josie and team always communicated well, made a real effort to sell the property and the area and were proactive in pricing strategy. Would definitely recommend if trying to sell a property in the SW18 area!
Tom · 16 April 2018
★★★★★ 5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Thiago · 16 January 2024
Agent replied · 13 June 2024
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Shannon · 5 April 2024
Agent replied · 13 June 2024
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Evelyn · 23 April 2024
Agent replied · 13 June 2024
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI have rented out my property through…
I have rented out my property through James Pendleton for nearly a year. Had I known what a pleasurable experience it would be, I would have done so sooner. My Property Manager, Samuel Phillips has always been on hand to answer my various queries courteously and efficiently. Altogether an experience to be recommended.
Anne · 11 October 2021
Agent replied · 13 June 2024
Anne,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Samuel will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Ian · 4 August 2023
Agent replied · 13 June 2024
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
★★★★★ 5/5
TrustpilotGreat Experience & Help
Very easy and stress free help from Suzan Salih at James Pendelton. Very quick to respond to any questions I had. Defintleuy the easiest renting process I have been through in London.
Jessica · 31 October 2023
Agent replied · 13 June 2024
Dear Jessica,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Emrys · 22 May 2024
Agent replied · 13 June 2024
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Maria · 9 April 2024
Agent replied · 13 June 2024
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleBoth Matt Appleby and Suzan Salih have been incredibly helpful in our search and rental of a property in Wandsworth. We really appreciated their prompt replies, guidance and support throughout the process. Maya and I would recommend both Matt and Suzan to anyone looking to rent in Wandsworth.
Nuala · 16 April 2022
Agent replied · 14 June 2024
Dear Nuala,
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you both happiness for the future in your new home.
★★★★★ 5/5
TrustpilotI cannot recommend the team at James…
I cannot recommend the team at James Pendleton highly enough. The excellent Sam Phillips goes above and beyond and Suzan Salih has, yet again, proved wonderfully quick and efficient and supportive.
Sally · 4 November 2023
Agent replied · 13 June 2024
Dear Sally,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotReally good experience
I moved to London from abroad and Matthew Gilmour and Suzan Salih did a great job. They were both really helpful and responsive. Thank you!
Martina · 9 March 2024
Agent replied · 13 June 2024
Dear Martina,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 13 June 2024
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
