Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA massive thank you to Suzan and Toby…
A massive thank you to Suzan and Toby for such a seamless, easy and enjoyable experience. They have both been friendly, responsive and efficient. I'd highly recommend James Pendleton.
Chloe · 12 September 2023
Agent replied · 13 June 2024
Dear Chloe,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan and the team
Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.
Lucy · 17 July 2023
Agent replied · 13 June 2024
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and we were able to act quickly for you. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotLorna was great!
Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)
Ella · 7 March 2024
Agent replied · 13 June 2024
Dear Ella,Thank you for your 5* review of the recent service you received from our James Pendleton team. Customer service is our top priority and when this is appreciated it makes all of our efforts even more worthwhile. Lorna is going to be delighted with your feedback, as are we. Thank you. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotMy property has been managed by JP for…
My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.
Richard · 16 March 2023
Agent replied · 13 June 2024
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team over the years. Thank you for your continued custom. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent agency helping to find our…
Excellent agency helping to find our flat in SW London. Extremely responsive to emails and everything was sorted very swiftly. Thanks to Suzan for helping our moving process much easier
Catherine · 8 August 2023
Agent replied · 13 June 2024
Dear Catherine,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotClapham Junciton Tenant
After living in Clapham Junciton for 2 years, Chris was amazing throughout my tenancy. James Pendleton has been amazing overall.
Alistair · 20 March 2024
Agent replied · 13 June 2024
Dear Alistair,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent, smooth, friendly professional service
I'm the landlord of a rental property. I'm very happy with James Pendleton. Susan and Matt were very helpful. They obtained an offer above asking price, and handled the marketing and letting procedure very well. I definitely recommend them.
Toffee · 7 October 2022
Agent replied · 13 June 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you have enjoyed your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMove in coordination for rental
After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.
Nancy · 31 May 2024
Agent replied · 13 June 2024
Dear Nancy,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 1/5
Trustpilot1-star is being generous..
Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets.JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves. We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler!Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed.These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent.Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat. At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back. Please avoid these cowboys. They do not care about tenants and only exist to steal your money.
Fran · 26 May 2023
Agent replied · 13 June 2024
Dear Fran,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
★★★★★ 1/5
TrustpilotAvoid
Pushy. Arrogant. Avoid.
Elizabeth · 27 April 2026
Agent replied · 13 June 2024
We're sorry to hear about your experience, Elizabeth. Your feedback is important to us, and we strive to improve our service. We appreciate you taking the time to share your thoughts.
★★★★★ 5/5
TrustpilotSmooth process and excellent experience…
Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.
Dimitrios · 24 March 2024
Agent replied · 13 June 2024
Dear Dimitrios,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotHelpful, friendly and responsive property management
The property I rent is managed by James Pendleton and really happy with their services. Sharon Chattalis is always quick to respond, super friendly and helpful.
Chanine · 27 September 2023
Agent replied · 13 June 2024
Dear Chanine,Thank you for your 5* review of the recent service you received from our James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotThank you to Suzan and Thomas
Thank you to Suzan and Thomas, both were great through the process. They both were efficient and was very responsive. I'd highly recommend James Pendleton.
McKenna · 16 October 2023
Agent replied · 13 June 2024
Dear McKenna,Thank you for taking the time to inform us of the positive experience you have recently had with Thomas and Suzan at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotRenting in Wandsworth
Renting in Wandsworth. Very happy with the service. Suzan Salih and Elliot Keirle were fantastic and we were able to organize a move in less than two weeks.
Joaquim · 23 July 2023
Agent replied · 13 June 2024
Dear Joaquim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Lucie · 12 February 2024
Agent replied · 13 June 2024
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotBest tenant letting agent experience
James Pendleton are by a large margin the best letting agent I have dealt with across many different London properties - efficient, very responsive, and very reasonable to deal with. For us as tenants, they have been great at picking up any property issues, responding quickly, and processing any changes required - rare qualities in the London market. James and Sharon have been great in particular!
Zach · 1 March 2024
Agent replied · 13 June 2024
Dear Zach,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James and Sharon will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Laura · 27 June 2023
Agent replied · 13 June 2024
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 1/5
TrustpilotZero accountability
Zero accountability. Revolving door of agents. Poor service.
Michael · 9 October 2026
★★★★★ 5/5
TrustpilotSamuel Philips has been great estate…
Samuel Philips has been great estate agent, our property was taken over by JP recently and have struggled to get any maintenance issues resolved but Sam has been amazing and has sorted everything in a matter of weeks. His communication has been great!
Ellé · 15 October 2021
Agent replied · 13 June 2024
Elle,Your feedback is very much appreciated, thank you, Samuel will be thrilled.We know that mmaintenance issues can be stressful at times and here at James Pendleton we take pride in our levels of customer service - when this is appreciated it makes all of our efforts even more worthwhile. Thank you for your kind words.
★★★★★ 4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Benjamin · 10 May 2022
Agent replied · 13 June 2024
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
GoogleSuch a good service. Rachel West was so knowledgeable and helpful. Excellent 5* service all round.
Zena · 26 March 2024
Agent replied · 14 June 2024
Dear Zena,
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotGood experience
I have been dealing with James Pendleton for the past couple of years and have valued their support in managing the property, arranging viewings and finding suitable tenants, to property inspections, contract renewals, the lot - it really helps to know the property is in good hands. Special thanks to the key people I’ve been dealing with - Matt, Suzan, William, Zosia, James & team - thanks for your continued support
Ashira · 4 October 2023
Agent replied · 13 June 2024
Dear Ashira,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The whole team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.E. & T. Hubbard
Eleonore · 2 November 2022
Agent replied · 13 June 2024
Dear Eleanore,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
Our experience with James Pendleton was fantastic. Very smooth process from start to finish. Both Suzan and Thomas were really helpful along the way, getting back to us quickly whenever we needed something. Would recommend.
Sam · 24 September 2022
Agent replied · 13 June 2024
Dear Sam,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Thomas & Suzan will be delighted with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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