Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey apparently forgot to book me for two viewings, even though they sent me confirmation. I was travelling from far away and I arranged my whole Saturday accordingly but the realtor did not even bother to call me back when I called him. Mistakes can happen but his behaviour was unprofessional and disappointing to be honest. I guess he did not want to confront his mistake.
There are some properties listed by this agency, but after this, I think I will pass them as I do not want this misery again.
Deniz · 26 March 2024
Agent replied · 14 June 2024
Dear Deniz,
We are sorry to read your review of the service and thank you for coming back to us on email to further discuss the points raised.
★★★★★ 5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Lara · 13 July 2024
Agent replied · 24 August 2024
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Jack · 29 July 2024
Agent replied · 24 August 2024
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotI would highly recommend James…
I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.
Ks · 3 November 2023
Agent replied · 13 June 2024
Dear KS,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
GoogleMitch was extremely accommodating and patient, helped to solve a number of problems and facilitate what turned out to be a smooth move in. Great stuff, would definitely use again!
Matt · 26 March 2024
Agent replied · 14 June 2024
Dear Matt,
Your feedback is very much appreciated, thank you, Mitch will be thrilled.
We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotSharon provided outstanding services…
Sharon provided outstanding services for my relocation client, demonstrating a remarkable level of attentiveness & proactive communication that significantly eased the relocation process. From the outset, her approach was hands-on, ensuring that every detail was meticulously addressed & that any potential challenges were swiftly managed. Her assistance was not just professional but also personalised, making a considerable difference in the overall experience.Her ability to offer kind reassurance & expert guidance throughout the process proved to be invaluable. Sharon's deep understanding of the nuances of relocation, combined with her empathetic approach, helped in navigating the complexities of moving with ease & confidence. Her dedication to going above & beyond in her service delivery ensured that all needs were met with the highest level of satisfaction.The positive impact of Sharon's work was evident in the smooth & stress-free transition experienced by my client. This exceptional service quality reflects the standards upheld by James Pendleton, making it a pleasure to recommend their services. The overall experience, spearheaded by Sharon's professionalism & genuine care, was not just satisfactory but indeed wonderfully positive, underscoring the excellence that James Pendleton represents.
Katy · 13 February 2024
Agent replied · 13 June 2024
Dear Katy,Thank you for leaving us such a wonderful 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be absolutely delighted with your feedback, as are we.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope your client is very happy in their new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
AERO · 11 November 2023
Agent replied · 13 June 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA big thank you to Suzan and Thomas
A big thank you to Suzan and Thomas, who were extremely helpful and efficient. They are very responsive given our tenancy was a bit more complicated, and supported us through the process. I'd highly recommend James Pendleton.
Alana · 13 October 2023
Agent replied · 13 June 2024
Dear Alana,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
TennantX · 21 May 2026
Agent replied · 2 June 2026
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
★★★★★ 5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
J · 28 March 2023
Agent replied · 13 June 2024
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
★★★★★ 5/5
TrustpilotWe started a new tenancy with JP
We started a new tenancy with JP. We received very good service , making our move a smooth process from start to finish. Suzan Sahil was consistently helpful throughout and very prompt with all emails and concerns.Would highly recommend!
Sophie · 11 August 2023
Agent replied · 13 June 2024
Dear Sophie,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Mr · 19 October 2023
Agent replied · 13 June 2024
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
GoogleWe've had a superb experience with JP. Especially our agent, Elliot and move in coordinator, Suzan. Everything went really smoothly and Elliot and Suzan were there to answer any questions and run us through everything we needed. Super happy with our experience!
Justine · 16 April 2023
Agent replied · 14 June 2024
Dear Justine,
Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Town branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Elliot and Suzan will be delighted. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotLovely conversation with Isaiah who was…
Lovely conversation with Isaiah who was friendly and professional.
Yaseen · 15 May 2026
Agent replied · 2 June 2026
Thank you, Yaseen! We're thrilled to hear you had a great conversation with Isaiah. Our team is dedicated to providing friendly and professional service, and your feedback means a lot to us. We look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotA good overall experience
We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.
Jordan · 24 April 2024
Agent replied · 13 June 2024
Dear Jordan,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. James will be delighted to hear of your positive experience and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotDuring 5 year's renting in London I…
During 5 year's renting in London I never ran into such a shoddily run operation and unkind people with no sense for personal relations or business (i.e. the long-term perspective).From issues at move-in, including refusing to hand over the key - despite me paying 11 months out of 12 up front - until I paid for the 12th. The issue being merely that of international bank transfer delays (i.e. beyond my control).To failing to adequately maintain the flat throughout the year. Almost everything broke down of its own accord: the washing machine, dish-washer, blinds, etc. And it took them 2 months to respond for the washing machine and they never did for a host of minor problems.Finally, when it came to moving out they came up with fictitious bills, two of which they later recanted on, and massively inflated bills for the rest. It took a month of wasted time to get through this.All in all you should avoid them at all costs.
خالد · 21 December 2023
Agent replied · 13 June 2024
We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.Should you wish to discuss these matters further please contact Chris directly on 020 8772 2099 in order we can address each point individually.
★★★★★ 5/5
TrustpilotHad a fantastic experience dealing with…
Had a fantastic experience dealing with Suzan and Lorna from James Pendleton for arranging the process for renting a new flat. The communication has been brilliant and the full process was made effortless. Suzan has made sure myself and my partner have been in the loop the entire time with updates the whole way through and when we had any requests she quickly contacted the landlord to find out if she could arrange them.
Sarra · 12 April 2024
Agent replied · 13 June 2024
Dear Sarra,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExtremely professional service
Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!
Long · 21 January 2024
Agent replied · 13 June 2024
Dear Long,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotGreat customer experience
We used James Pendleton for searching a property to buy and had an absolutely amazing experience. Ralph was exemplary in this process and provided a great service: prompt answer, watching the market for us, patient and very pleasant during visits. Thank you!!
Elsa · 5 March 2023
Agent replied · 13 June 2024
Dear Elsa,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Ralph will be delighted with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThank you Lorna for the great support!
We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.
Aman · 6 February 2024
Agent replied · 13 June 2024
Dear Aman,Thank you so much for your lovely review. Lorna will be over the moon with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThanks to the whole team
I want to say a huge thank you to the whole team and special thanks to Sharon Chattalis for professionalism, clarity of work and speed of solution. I hope that our long-term cooperation will continue!
Zhanna · 20 September 2023
Agent replied · 13 June 2024
Dear Zhanna,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSmooth and efficient managing of our…
Smooth and efficient managing of our let from start to finish. Really swift and pleasant people to work with. Marcus and Susan were great.
Will · 3 May 2024
Agent replied · 13 June 2024
Dear Will,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSmooth Tenancy Experience From Start to Finish
You can post something like this on Trustpilot:
Burcin · 8 May 2026
Agent replied · 2 June 2026
Thank you for your fantastic review, Burcin! We’re thrilled to hear about your positive experience with Christie. Her dedication to clear communication and attention to detail truly sets her apart. We appreciate your kind words and wish you all the best!
★★★★★ 5/5
TrustpilotGreat management (thanks Brooke)
Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!
AJ · 30 May 2023
Agent replied · 13 June 2024
Dear AJ,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
