Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you to Suzan and Thomas
Thank you to Suzan and Thomas, both were great through the process. They both were efficient and was very responsive. I'd highly recommend James Pendleton.
McKenna · 16 October 2023
Agent replied · 29 October 2023
Dear McKenna,Thank you for taking the time to inform us of the positive experience you have recently had with Thomas and Suzan at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotVery helpful
CJ was really friendly and helpful. He dealt with my request promptly and efficiently.
Emily · 15 January 2026
Agent replied · 25 January 2026
Thank you, Emily! We're thrilled to hear that CJ provided you with friendly and efficient service. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotRenting in Wandsworth
Renting in Wandsworth. Very happy with the service. Suzan Salih and Elliot Keirle were fantastic and we were able to organize a move in less than two weeks.
Joaquim · 23 July 2023
Agent replied · 19 September 2023
Dear Joaquim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Lucie · 12 February 2024
Agent replied · 24 August 2024
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Laura · 27 June 2023
Agent replied · 19 September 2023
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotSamuel Philips has been great estate…
Samuel Philips has been great estate agent, our property was taken over by JP recently and have struggled to get any maintenance issues resolved but Sam has been amazing and has sorted everything in a matter of weeks. His communication has been great!
Ellé · 15 October 2021
Agent replied · 19 September 2023
Elle,Your feedback is very much appreciated, thank you, Samuel will be thrilled.We know that mmaintenance issues can be stressful at times and here at James Pendleton we take pride in our levels of customer service - when this is appreciated it makes all of our efforts even more worthwhile. Thank you for your kind words.
★★★★★ 4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Benjamin · 11 May 2022
Agent replied · 19 September 2023
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 1/5
TrustpilotArrogant and incompetent.
Randy · 2 April 2026
Agent replied · 11 May 2026
We're sorry to hear about your experience, Randy. Your feedback is important to us, and we're committed to improving our service. We strive for excellence and appreciate your input as we work to enhance our customer interactions. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotExcellent support by Hannah
Excellent support by Hannah Al-Sayyah. Prompt, very friendly and professional.
Michel · 1 February 2026
Agent replied · 4 October 2026
Thank you for your wonderful feedback, Michel! We're thrilled to hear that Hannah provided you with excellent support. Our team's dedication to professionalism and friendliness is what we strive for. Looking forward to assisting you again!
★★★★★ 5/5
TrustpilotReally responsive team
Really responsive team, made finalising my tenancy very easy. Quick to answer questions, or get me information and always very polite to deal with.
SF · 23 September 2025
Agent replied · 25 September 2025
Thank you, SF! We're thrilled to hear that our team made your tenancy process smooth and enjoyable. Your feedback on our responsiveness and politeness means a lot to us. We're here to help anytime you need assistance!
★★★★★ 5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
Kit · 22 September 2025
Agent replied · 25 September 2025
Thank you, Kit! We're thrilled to hear you had a better experience in 2025. Our team is focused on providing efficient and streamlined service, and it's great to know that our efforts are making a positive impact. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGreat service
Our experience with James Pendleton was fantastic. Very smooth process from start to finish. Both Suzan and Thomas were really helpful along the way, getting back to us quickly whenever we needed something. Would recommend.
Sam · 25 September 2022
Agent replied · 19 September 2023
Dear Sam,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Thomas & Suzan will be delighted with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGood experience
I have been dealing with James Pendleton for the past couple of years and have valued their support in managing the property, arranging viewings and finding suitable tenants, to property inspections, contract renewals, the lot - it really helps to know the property is in good hands. Special thanks to the key people I’ve been dealing with - Matt, Suzan, William, Zosia, James & team - thanks for your continued support
Ashira · 4 October 2023
Agent replied · 29 October 2023
Dear Ashira,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The whole team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.E. & T. Hubbard
Eleonore · 2 November 2022
Agent replied · 19 September 2023
Dear Eleanore,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 19 September 2023
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWish I had my previous properties managed by them!
Estate agents often get a bad rep and I have dealt with a few in my time to know how they manage properties. I have never been met with the incredible service that James Pendleton offers and especially James Smith who is my point of contact. Emails are answered almost instantly and all of the background chasing is handled brilliantly. Any issues we have with our property seem so much less stressful knowing we have someone who really seems to care about giving a great service. James is fantastic, both Smith and Pendleton!
Momina · 23 November 2022
Agent replied · 19 September 2023
Dear Momina,Thank you for leaving us such a wonderful 5* review. We are thrilled to read that you loved your experience with James Pendleton and our Property Management team. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again.
★★★★★ 5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Lord · 18 July 2023
Agent replied · 19 September 2023
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service!
Suzan has been helping to manage my rental property for quite some time now and I always found her to be reliable, friendly and professional. Highly recommend Suzan and James Pendleton.
Tim · 2 November 2022
Agent replied · 19 September 2023
Dear Tim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Suzan will be delighted with your feedback. Wishing you all the best for the future and thank you once again.
★★★★★ 5/5
Trustpiloteasy coop profession and fun
Te · 11 February 2026
Agent replied · 4 October 2026
Thank you for your fantastic review, Te! We’re thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is our goal. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Helen · 30 October 2023
Agent replied · 18 November 2023
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 1/5
TrustpilotAvoid - Told would be evicted for asserting legal right.
We are currently a tenant in a property that James Pendleton manage, we have reached the end of the fixed term tenancy agreement on a AST.We were told that market rent is not relevant on what the landlord can charge for rent on the property, and that their lettings director is very accurate. So according to James Pendleton our flat should be rented out at £200 more per month than a flat in the same block that was being advertised at.... We asked to go onto a statutory periodic tenancy (one months notice) which is the legal default position, the person dealing with this completely ignored that request. Then told us, we have created a new agreement so you need to sign that one (with two months notice) as that is what the landlady has signed (not that we have agreed to this). The upshot is that we were emailed saying "it is likely that the landlord will issue notice unless you sign". NB: The landlord has categorially denied that the instruction came from them. I was told that all of their 700 tenancy agreements have agreed to have two months notice, so if you don't want to be threatened with eviction for trying to assert your legal rights I would recommend that you try and steer clear of a property managed by them.
Richard · 28 July 2022
Agent replied · 19 September 2023
Dear Richard,I am sorry to hear of your unhappiness with our renewal process. During a renewal there are several conversations between tenants, landlords and our renewals team, during this time negotiations and discussions are had in order for a result that everyone is happy to proceed with and paperwork is then issued. I understand your renewal has now been completed, however, if you wish to discuss this matter further please contact chris@jphomes.co.uk
★★★★★ 5/5
TrustpilotToby and Suzan went above and beyond to…
Toby and Suzan went above and beyond to deliver excellent client service and I have been very pleased with the whole process provided by James Pendleton when letting my property
MD · 9 October 2022
Agent replied · 19 September 2023
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Toby and Suzan will be thrilled with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Ash · 25 May 2023
Agent replied · 19 September 2023
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat Team
James Pendleton has been amazing in helping us secure a house to rent, always very responsive to questions and especially thank you to Matt and Suzan!
Emma · 21 February 2023
Agent replied · 19 September 2023
Dear Emma,Your feedback is very much appreciated, thank you, Matt and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
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