Trusted Agent profile · London
Verified
★★★★★
383 reviews across 2 platforms
53-55 Balham Hill, London, SW12 9DR
James Pendleton, Balham's office in London, at 53-55 Balham Hill, is rated 4.7 out of 5 across 383 reviews on two platforms.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely conversation with Isaiah who was…
Lovely conversation with Isaiah who was friendly and professional.
Thank you, Yaseen! We're thrilled to hear you had a great conversation with Isaiah. Our team is dedicated to providing friendly and professional service, and your feedback means a lot to us. We look forward to assisting you in the future!
5/5
TrustpilotA good overall experience
We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.
Dear Jordan,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. James will be delighted to hear of your positive experience and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotDuring 5 year's renting in London I…
During 5 year's renting in London I never ran into such a shoddily run operation and unkind people with no sense for personal relations or business (i.e. the long-term perspective).From issues at move-in, including refusing to hand over the key - despite me paying 11 months out of 12 up front - until I paid for the 12th. The issue being merely that of international bank transfer delays (i.e. beyond my control).To failing to adequately maintain the flat throughout the year. Almost everything broke down of its own accord: the washing machine, dish-washer, blinds, etc. And it took them 2 months to respond for the washing machine and they never did for a host of minor problems.Finally, when it came to moving out they came up with fictitious bills, two of which they later recanted on, and massively inflated bills for the rest. It took a month of wasted time to get through this.All in all you should avoid them at all costs.
We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these.Should you wish to discuss these matters further please contact Chris directly on 020 8772 2099 in order we can address each point individually.
5/5
TrustpilotHad a fantastic experience dealing with…
Had a fantastic experience dealing with Suzan and Lorna from James Pendleton for arranging the process for renting a new flat. The communication has been brilliant and the full process was made effortless. Suzan has made sure myself and my partner have been in the loop the entire time with updates the whole way through and when we had any requests she quickly contacted the landlord to find out if she could arrange them.
Dear Sarra,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotExtremely professional service
Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!
Dear Long,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat customer experience
We used James Pendleton for searching a property to buy and had an absolutely amazing experience. Ralph was exemplary in this process and provided a great service: prompt answer, watching the market for us, patient and very pleasant during visits. Thank you!!
Dear Elsa,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Ralph will be delighted with your feedback. Wishing you all the best for the future.
5/5
TrustpilotThank you Lorna for the great support!
We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.
Dear Aman,Thank you so much for your lovely review. Lorna will be over the moon with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotVery responsive
Property management have been responsive when issues arose and went above and beyond to deal with it. Very impressed.
Thank you for your fantastic feedback, Alex! We're thrilled to hear that our property management team exceeded your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to continuing to support you!
5/5
TrustpilotSmooth and efficient managing of our…
Smooth and efficient managing of our let from start to finish. Really swift and pleasant people to work with. Marcus and Susan were great.
Dear Will,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat management (thanks Brooke)
Brooke was incredibly helpful throughout the whole moving process and was able to manage and resolve all our queries. She went above and beyond to ensure that our move in went as smoothly as possible. Big thank you!
Dear AJ,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotVery efficient and well organised
Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.
Dear Jane,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
5/5
TrustpilotDear Zosia
Dear ZosiaYou are more than a fantastic member of James Pendleton. Throughout the many years, you’ve always given the best advice, professional ability, always friendly & caring.I would recommend Zosia & the James Pendleton team very highly, both as a landlord & tenant.Warm regardsAna RadcliffeBatteries Park
Dear Ana,Thank you for your 5* review of the service you have received from Zosia and the James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotA great team
Thomas, Suzan and the team at James Pendleton have been fantastic handling the search for new tenants for our property and helping manage the transition between the old tenants and the new ones. Highly recommend!
Dear Charlie,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotSharon was Great at coordinating and…
Sharon was Great at coordinating and supporting the change in tenancy, and going above and beyond to make sure I felt reassured all would run to plan!
Dear Olivia,Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotResponsive service
Responsive service. Suzan Salih and the team were very helpful and guided me through the process of letting a property as a novice.
Dear Jalon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotSuzan Salih and the team have been…
Suzan Salih and the team have been fabulous and made the process very smooth and would 100% recommend. Thank you!
Dear Bella,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotA TOP PROPERTY MANAGER
Risida Geeganage is the best !
5/5
Trustpilotexcellent staff service
Received fantastically prompt serve from property manager -Christie Nguyen.
Thank you, Richard! We're thrilled to hear you had a great experience with Christie. Our team is dedicated to providing prompt and exceptional service. We appreciate your feedback!
5/5
TrustpilotEffective Property Management
Carl, with the property management team, was quick to provide a solution to my issue.
Thank you, Brittany! We're thrilled to hear that Carl and the property management team were able to assist you promptly. Your satisfaction is our priority, and we appreciate your kind words!
5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Pendleton, Balham's London office has 383 reviews across two platforms: 27 on Facebook (across the whole business), 356 on Trustpilot (across the whole business).
James Pendleton, Balham London is rated 4.7 out of 5 across all 383 reviews.
James Pendleton, Balham London, 53-55 Balham Hill, London, SW12 9DR.
