James Pendleton, Balham London reviews

★★★★★ 5/5

Trustpilot

Sam Philips is a superstar!

As an overseas landlord, we entrusted JP to deliver quality property management services, and so far their service certainly did not disappoint.Our manager Samuel Philips has been a superstar! His communication, proactiveness, attentiveness are thoroughly exemplary. His all-rounded excellence certainly makes life as a landlord a breeze. Highly recommended!

Libby · 21 October 2021

★★★★★ 5/5

Trustpilot

Thank you Zosia!

Zosia has been incredibly helpful and a delight to work with. She has been highly responsive and was incredibly quick to get the job done which has made the whole process feel incredibly easy. Thanks Zosia!

Victoria · 19 April 2023

★★★★★ 5/5

Trustpilot

Easy Flat Rental

We have just started to rent a new flat through James Pendleton. Suzan was great to work with, attentive throughout and ensured that we had our questions answered in a timely manner for a smooth move-in process.

Joel · 13 March 2023

★★★★★ 1/5

Trustpilot

Get DPS involved as early as possible!

James Pendleton have done nothing short of shaft myself and my housemates of a deposit. Throughout our 2-year tenancy JP have done the bare minimum to ensure that the property is liveable. This has come from a boiler that has been broken for months which has caused damage to the property that they have since tried to charge us from the deposit. Throughout negotiations of renewal they always revert ipd index that seemingly goes up the same every year with no justification other than they can. Throughout tenancy, you always hear 'let me refer to the landlord' which is in fact a Chinese investment company. To that point I doubt anyone at JP speaks Mandarin. I have had bad experiences previously but this tops it. If you'd like a list of property providers in London that you should go with I'm happy to provide them.

Oliver · 1 August 2023

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience. Amanda Goodman has gone above and beyond for us throughout the entire process !

Anika · 31 January 2026

★★★★★ 5/5

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St. John’s wood

Charlotte and her entire St. John’s wood team was fantastic - professional , accessible and courteous throughout

Uludapatha · 22 January 2026

★★★★★ 5/5

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James Pendleton

Amelia was approachable, good humoured and efficient. She made what was for me a daunting experience less daunting. She clarified the process, assisted with issues and was very pleasant to deal with.

GC · 21 July 2023

★★★★★ 5/5

Trustpilot

Super experience

Much appreciate Zosia Gray's swift support!

Noor · 20 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from the team

Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.

JN · 11 March 2024

★★★★★ 5/5

Trustpilot

I have been dealing with James…

I have been dealing with James Pendleton for approximately 16 years from purchasing property, to sales and finding me friendly great tenants, the team have been brilliant. Always available to answer questions. Quick to book in for property purchase, sales or for rental. The accounts department is great at letting me know when EPC, Gas or Electrical Certificates need to be redone and send me monthly and yearly accounts. It has always been a pleasure to deal with each team member.

Andre · 11 July 2023

★★★★★ 1/5

Trustpilot

embarrassing and a shambles

quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords

Tommy · 9 July 2023

★★★★★ 5/5

Trustpilot

Great Property Management Team!

As a tenant at a James Pendleton property, we were really pleased particularly with the property management side of the business who were great at sorting any issues we had in a timely and easy manner. I’d particularly like to call out James Smith who has been brilliant - always replying to emails promptly and keeping us well informed during ongoing works. Thanks James!

Ellie · 20 June 2024

★★★★★ 5/5

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A massive thank you to Suzan and Toby…

A massive thank you to Suzan and Toby for such a seamless, easy and enjoyable experience. They have both been friendly, responsive and efficient. I'd highly recommend James Pendleton.

Chloe · 13 September 2023

★★★★★ 5/5

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Suzan and the team

Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.

Lucy · 17 July 2023

★★★★★ 5/5

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Lorna was great!

Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)

Ella · 7 March 2024

★★★★★ 5/5

Trustpilot

My property has been managed by JP for…

My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.

Richard · 17 March 2023

★★★★★ 5/5

Trustpilot

Excellent agency helping to find our…

Excellent agency helping to find our flat in SW London. Extremely responsive to emails and everything was sorted very swiftly. Thanks to Suzan for helping our moving process much easier

Catherine · 9 August 2023

★★★★★ 5/5

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Clapham Junciton Tenant

After living in Clapham Junciton for 2 years, Chris was amazing throughout my tenancy. James Pendleton has been amazing overall.

Alistair · 20 March 2024

★★★★★ 5/5

Trustpilot

Excellent, smooth, friendly professional service

I'm the landlord of a rental property. I'm very happy with James Pendleton. Susan and Matt were very helpful. They obtained an offer above asking price, and handled the marketing and letting procedure very well. I definitely recommend them.

Toffee · 7 October 2022

★★★★★ 5/5

Trustpilot

Move in coordination for rental

After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.

Nancy · 31 May 2024

★★★★★ 1/5

Trustpilot

1-star is being generous..

Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets.JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves. We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler!Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed.These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent.Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat. At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back. Please avoid these cowboys. They do not care about tenants and only exist to steal your money.

Fran · 26 May 2023

★★★★★ 1/5

Trustpilot

Avoid

Pushy. Arrogant. Avoid.

Elizabeth · 27 April 2026

★★★★★ 5/5

Trustpilot

Smooth process and excellent experience…

Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.

Dimitrios · 24 March 2024

★★★★★ 5/5

Trustpilot

Helpful, friendly and responsive property management

The property I rent is managed by James Pendleton and really happy with their services. Sharon Chattalis is always quick to respond, super friendly and helpful.

Chanine · 27 September 2023