Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Gelvin · 5 May 2022
Agent replied · 19 September 2023
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
FacebookWhether you're renting or a landlord, stay well clear of James Pendleton Estate agents.
We were tenants. We used the 6month break clause to get out at the earliest possible stage.
That flat was managed by Pendleton. The management left us without heating for a month whilst temperature dropped to -5.
We were told it wasn't in our rights to have heating...
We had issue after issue with other faulty fixtures and fittings.
Staff were inexperienced and ill-informed of their obligations as managers of the property, and also of the landlords duties under the Landlord and Tenant Act.
When it came to the flat going back on the market James Pendleton continuously breached the contract with regards to viewing times and notice given, then tried to blackmail us into allowing the viewings as and when they wished by telling us that our deposit would be in jeopardy if we refused viewings.
It's now been 2 months since we've moved out and we just got back the deposit - but not all of it! We lost out to additional cleaning charges even though we received the flat in a poor state, only having a domestic clean.
We arrange ANOTHER professional clean and were then told that the new tenants would have a say in the cleanliness of the flat and the release of the deposit, ignoring the check out inventory!!!
What a joke. They take your money and treat people like crap. The landlord lost out on a full tenancy due to their incompetencies as well, it not just the tenant that they take advantage of.
I've emailed their MD asking for phone call to discuss the issues. That was over 2 weeks ago now, no call.
Beware of James Pendleton!!
Chris · 17 May 2016
★★★★★ 5/5
TrustpilotRental property
We found our rental property through James Pendleton. Suzan and Thomas were very helpful at every turn, would highly recommend them for their professionalism and excellent customer service.
Phoebe · 9 November 2022
Agent replied · 19 September 2023
Dear Phoebe,Your feedback is very much appreciated, thank you, Thomas and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
FacebookIndeed you are a great and perfect manager for proving that binary and crypto investment is highly profitable. I made a deposit of $1000 and she traded on my account and behold I'm profit loaded, I'm so happy and I will always testify about her.. Thank you Miss Stella Robinson Contact her on Email: stellarobinsonfxtrading6@gmail.comWhatsApp: +19517037360
Joshua · 12 March 2023
★★★★★ 5/5
TrustpilotTenants' Perspective
As a flat of three young professionals, we were consistently impressed with the service provided by James Pendleton during our three-year tenancy. Between us we have rented through numerous estate agents and it is no exaggeration to say that James Pendleton has proven to be far and away the best. Every member of staff that we encountered was responsive, efficient and accommodating. Not only this, but the pragmatic and fair way the property (and tenancy) was managed was first class. We would have no hesitation in recommending James Pendleton to friends, and would happily use its services again ourselves.
A · 21 March 2022
Agent replied · 19 September 2023
Hello,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton Lettings and Property Management Departments. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Jack · 9 October 2023
Agent replied · 29 October 2023
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotNew flat
Carl and Josh helped me get some stuff fixed on my new flat very quickly !
Consumer · 23 September 2025
Agent replied · 25 September 2025
Thank you for your fantastic feedback! We're thrilled to hear that Carl and Josh provided prompt assistance when needed. If you need anything else, don’t hesitate to reach out. Enjoy your new home!
★★★★★ 5/5
TrustpilotHelpful and Efficient Estate Agent
James Pendleton have been so helpful with our search for a new rental property. Mitch especially was extremely responsive and provided a very personalised service that meant we were able to find somewhere that we loved quickly and stress free. We can't thank him enough for his assistance and would highly recommend him and James Pendleton for the future.
Rose · 8 January 2024
Agent replied · 28 January 2024
Dear Rose,Your feedback is very much appreciated, thank you, Mitch will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Sophie · 29 January 2024
Agent replied · 24 August 2024
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotPendletons sold me my house 12 years…
Pendletons sold me my house 12 years ago and James Smith has very successfully managed it's letting ever since.Recently Sharon Chattalis handled the renewing of the letting agreement with very considerable professional ability and patience for which I'm grateful.This sense of professionalism is why I'm more than happy to continue cooperation with Pendleton's.
MR · 8 May 2024
Agent replied · 24 August 2024
Dear Mr DS Clarke,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued custom. Wishing you all the best for the future.
★★★★★ 5/5
FacebookI used James Pendleton for the sale of my flat and couldn't have been happier with the service I received from Tom Harvey and Emily Jolliffe. Both were incredibly helpful and attentive throughout the entire process. Emily was a massive support and made the whole ordeal as stress free as possible. I would highly recommend James Pendleton as an property managing agent & would certainly use them again in the future. 10 out of 10 client servicing!
Chloe · 14 November 2016
★★★★★ 5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
James · 22 December 2023
Agent replied · 28 January 2024
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotFinding a home in London can be…
Finding a home in London can be difficult, but James Smith was there every step of the way! Couldn’t recommend him more, extremely helpful and responsive.
Rachel · 25 September 2022
Agent replied · 19 September 2023
Dear Rachel,Your feedback is very much appreciated, thank you, James will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Great guy!
Francesco · 30 April 2026
★★★★★ 5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Ingrid · 20 December 2023
Agent replied · 28 January 2024
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotExcellent Company
I have used the services of James Pendleton for several years now on different properties. I have found them to be very professional and reliable. I’m currently working with Suzan Salih and she is a pleasure to deal within and always one step ahead of me and taking care everything so well. She really is a great asset to the company.Thank you for all for your great assistance
Andy · 22 March 2023
Agent replied · 19 September 2023
Dear Andy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotJames Pendleton is simply the best
James Pendleton is simply the best! A special mention to Marcus Battrum and Suzan Salih who made the changeover of tenant a really easy process.
JF · 24 September 2022
Agent replied · 19 September 2023
Dear JF,Thank you for your 5* glowing review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotExcellent Customer Service
As a landlord, I have used the services of James Pendleton for ten or more years in securing tenants and the related on-going administration services. We have an excellent relationship and they have always provided exemplary service. In particular, the financial support and reporting services, administered by their Lettings Account Manager, Hana Winklerova, have always gone to great lengths to ensure the highest standard of customer service.
Peter · 17 April 2023
Agent replied · 19 September 2023
Dear Peter,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Hana will be over the moon with your feedback as will the whole Lettings team. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future
★★★★★ 5/5
TrustpilotGreat service!
The James Pendleton colleagues (Suzan and William) were friendly, communicative and very easy to deal with. Our move in process was smooth with easy instructions provided by the agency at every step. I would recommend James Pendleton to others looking to rent as their service was great!
Lucy · 5 July 2024
Agent replied · 24 August 2024
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat team and excellent service
We used James Pendleton to rent a house. Everyone in the team was excellent, especially Brooke and Suzan. Thank you!!
Cecilia · 6 February 2023
Agent replied · 19 September 2023
Dear Cecilia,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Brooke and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Anežka · 25 July 2023
Agent replied · 19 September 2023
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Nyall · 10 May 2023
Agent replied · 19 September 2023
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Jill · 3 June 2024
Agent replied · 24 August 2024
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotVery prompt responses to all queries…
Very prompt responses to all queries both pre and post moving into our rental. Sam has been very helpful across the entire process
Jamie · 28 June 2022
Agent replied · 19 September 2023
Dear Jamie Lee,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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