Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have been using JP Homes since 2012…
We have been using JP Homes since 2012 to rent out a flat. The service we received has always been great and most importantly they have always found reliable tenants quickly. Suzan and Marcus have been great this time round. Thank you!
Richard · 14 November 2023
Agent replied · 18 November 2023
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued support. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Manley · 12 September 2023
Agent replied · 19 September 2023
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotZosia grey is the agent that attended…
Zosia grey is the agent that attended to me .She made sure she resolved the situation quickly and was always quick to reply my mails and a solution on how to move forward .The customer service was top notch
Godleen · 26 May 2025
★★★★★ 5/5
TrustpilotSuzan and Lorna have been very…
Suzan and Lorna have been very proactive and efficient from start to finish. We would highly recommend them to anyone looking to rent. Thank you for all your help!
Gurdeep · 28 June 2024
Agent replied · 24 August 2024
Dear Gurdeep,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future in your new home.
★★★★★ 5/5
TrustpilotGreat Rental Team !
Working with the James Pendleton rental team to sign up for a new property, specifically Hannah and Suzan, has been very straightforward, fast and overall a great experience !
Jamesgrant · 24 June 2024
Agent replied · 24 August 2024
Dear James,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotFantastic experience with James Pendleton!
Fantastic experience with James Pendleton. Really efficient communication with Matt intially to secure the rental, and Suzan to co-ordinate the tenancy agreement and move-in. I'd highly recommend if you're looking in a saturated market!
Josh · 27 February 2024
Agent replied · 24 August 2024
Dear Josh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Suzan and Matthew will be delighted with your feedback. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotA very positive experience
I’ve had a great experience with this letting agency from the initial viewing and getting my offer accepted via Mitch to the move-in coordination with Suzan. Thanks for your help!
Alice · 15 May 2024
Agent replied · 24 August 2024
Dear Alice,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotOur experience from the start with…
Our experience from the start with James Pendleton has been excellent. The team have been helpful, consistent with communication and friendly to deal with. The help we received from both Toby and Suzan has made our moving process a lot easier. I wouldn't hesitate in recommending James Pendleton to anyone!
Paula · 14 December 2022
Agent replied · 19 September 2023
Dear Paula,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Toby and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotTenacy Move In Experience
Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.
Charlie · 26 April 2024
Agent replied · 24 August 2024
Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
Trustpilot5 star service!
Our experience with James Pendleton couldn’t of been better. Lorna and Suzan could not of been more helpful with finding and completing on our amazing flat. I could not recommend them enough.
Kane · 13 February 2024
Agent replied · 24 August 2024
Dear Kane,Thank you for taking the time to inform us of the positive experience you have recently had with the our lettings department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Cyrus · 13 April 2024
Agent replied · 24 August 2024
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotI have used James Pendleton for many…
I have used James Pendleton for many years now and have always been impressed with their professionalism, efficiency and knowledge. I wouldn't hesitate to recommend them to other landlords and have particularly valued the services of Sharon and Toby
MD · 31 August 2023
Agent replied · 19 September 2023
Dear MD,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotJames Pendleton - brilliant for renting and managing property!
I have been using James Pendleton to rent and manage my flat for many years now. They are fantastic and I trust them completely. The management team are always polite, collaborative and offer realistic advice. I would thoroughly recommend them to rent out and manage flats!
Fiona · 29 January 2023
Agent replied · 19 September 2023
Dear Fiona,Thank you for your amazing 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
Trustpilotvery satisfied customer.
This process has been conducted with attention to detail. Throughout, I have found the agents to be prompt, attentive and helpful.
Happy · 15 August 2024
Agent replied · 24 August 2024
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
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Georgette · 16 October 2022
★★★★★ 5/5
TrustpilotFirst time buyer
Bought my first flat through James Pendleton. Even though the process wasn’t exactly smooth (from no fault of their own), Amelia has done everything she could every steps of the way to make sure it went through. Special thanks to her!
Sandy · 4 June 2023
Agent replied · 19 September 2023
Dear Sandy,Thank you for your 5* review of the recent service you received from our James Pendleton New Homes branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
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Steven · 22 September 2022
★★★★★ 5/5
TrustpilotWe've had a great experience so far…
We've had a great experience so far renting with support from Mitch and Suzan. They have made the process clear and simple.
Fiona · 10 July 2024
Agent replied · 24 August 2024
Dear Fiona,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotI have used JP to let my property for a…
I have used JP to let my property for a number of years and always been very happy with their service and friendly trustworthy support. I recently renewed my contract with Sharon and she was fantastic!
Faye · 20 September 2023
Agent replied · 29 October 2023
Dear Faye,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team through the years. Wishing you all the best.
★★★★★ 5/5
TrustpilotQuick service
Samuel at James Pendleton was super quick at responding to our recent tenant issue and was resolved within 48 hours of our first contact. With the contractor also being polite and discreet we were very pleased with the service on this occasion
B · 28 March 2023
Agent replied · 19 September 2023
Dear B,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
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Sandile · 14 August 2022
★★★★★ 5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Thiago · 16 January 2024
Agent replied · 28 January 2024
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Shannon · 5 April 2024
Agent replied · 24 August 2024
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Evelyn · 23 April 2024
Agent replied · 24 August 2024
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
