Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Ian · 4 August 2023
Agent replied · 19 September 2023
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
★★★★★ 5/5
TrustpilotGreat Experience & Help
Very easy and stress free help from Suzan Salih at James Pendelton. Very quick to respond to any questions I had. Defintleuy the easiest renting process I have been through in London.
Jessica · 31 October 2023
Agent replied · 18 November 2023
Dear Jessica,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Emrys · 22 May 2024
Agent replied · 24 August 2024
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Maria · 9 April 2024
Agent replied · 24 August 2024
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotReally good experience
I moved to London from abroad and Matthew Gilmour and Suzan Salih did a great job. They were both really helpful and responsive. Thank you!
Martina · 9 March 2024
Agent replied · 24 August 2024
Dear Martina,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Roisin · 19 October 2023
Agent replied · 29 October 2023
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotJames Pendleton lettings
Both Thomas and Suzan have been very helpful, pleasant and professional in the viewing process and dealing with the letting formalities. V impressed. Thank you both!
Mr · 1 February 2024
Agent replied · 24 August 2024
Dear Mr Biggart,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 24 August 2024
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 24 August 2024
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Silvio · 22 June 2023
Agent replied · 19 September 2023
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience
The entire move in experience has been great, both Suzan and Thomas have been super helpful and made the whole process smooth and easy.
Hannah · 25 January 2024
Agent replied · 28 January 2024
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
★★★★★ 5/5
TrustpilotExcellent service from Suzan S and all…
Excellent service from Suzan S and all the contributing members of the Lettings Team. Consistent professionalism with all aspects of the Lettings process from every person I’ve dealt with at JP.
Robert · 11 August 2023
Agent replied · 19 September 2023
Dear Robert,Thank you for leaving us such a fabulous review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotZosia Gray, Senior lettings renewal consultant
James Pendleton manages our rental property in London. We are overseas landlords . Zosia Gray manages our rental renewals. She has responded to our communications promptly and dealt with our business effectively. Her manner is always friendly and helpful. I highly recommend her.
Mary · 7 June 2022
Agent replied · 19 September 2023
Dear Mary,Thank you for leaving us such a wonderful review. We are thrilled to read that you have had such a positive experience with James Pendleton and our renewals team Zosia will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 1/5
TrustpilotFalse marketing and outright lying!
We used James Pendleton to purchase our first home, our experience with them was horrendous. As we purchased a property off-plan, we relied on the estate agent to provide us with accurate information. Instead, he sent us specifications for other flats, misled us, and told us certain items were included in the purchase of the flat, only to later find out they weren't. The sales agent failed continuously to advocate for our needs and provided us with false information on more than 5 separate incidents.When we reached out to them about our concerns, they dismissed our claims and shifted all the blame elsewhere, taking no accountability or responsibility for what their misinformation cost us, inferring we were "high maintenance" as we worked hard to make sure everything was fair and correct.We're now using the Property Ombudsman to manage the situation.
Bea · 7 September 2021
★★★★★ 5/5
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Jerry · 11 November 2022
★★★★★ 5/5
TrustpilotI let my flat through James Pendleton…
I let my flat through James Pendleton for 10 years. Every member of staff from Zosia to Hana and the lettings team were exemplary. Thoroughly dedicated and professional, the service I received was exceptional. D Ross
Deborah · 21 February 2023
Agent replied · 19 September 2023
Dear Deborah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are absolutely delighted to hear you have had a positive experience with our team and Hana and Zosia in particular. Thank you for feeding this back to us. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotHighly recommend for lettings
Highly recommend for lettings. As a Landlord of a residential flat in Balham, I have used the JP team for many years now to find my tenants and they have always acted professionally and promptly. A pleasure to work with.
Emma · 12 September 2022
Agent replied · 19 September 2023
Dear Emma,Thank you for your 5* review of the service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us and for your continued support.
★★★★★ 5/5
TrustpilotZosia handled my tenant renewal…
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Liz · 19 March 2024
Agent replied · 24 August 2024
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotI have been using JP for a number of…
I have been using JP for a number of years now and they are reliable and responsive. Suzan, Chris and the lettings team all do a good job
Beth · 20 September 2023
Agent replied · 29 October 2023
Dear Beth,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotSuzan Salih Feedback
Suzan Salih always super responsive, excellent customer service and friendly! Keep up the great work. Thank you!Will Q
WQ · 20 April 2024
Agent replied · 24 August 2024
Dear Will,Thank you for taking the time to inform us of the positive experience you have recently had with our team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat experience
Great experience, especially from James Smith who sorted out anything we had issues with quickly and always kept up is in the loop. Thank you James!
Lorna · 17 October 2023
Agent replied · 29 October 2023
Dear Lorna,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management Department and James in particular. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotWe have rented our flat through JP for…
We have rented our flat through JP for nearly 4 years now and are really impressed with their selection service levels. Always quick in remanding and solving any issues with the flat. Sam we have had more recently and he’s been great across the board
Andrew · 11 October 2021
Agent replied · 19 September 2023
Andrew,Thank you for taking the time to inform us of the positive experience you have had with our Property Management team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Warm wishes, The James Pendleton team
★★★★★ 5/5
TrustpilotExcellent support and process for renting
Suzan and Thomas provided a smooth and easy process for both viewing and signing the lease for a lovely flat, and have maintained excellent communication throughout the process.
Flores · 2 August 2023
Agent replied · 19 September 2023
Dear Flores,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotAll done on time in professional and…
All done on time in professional and friendly manner. Hands down the best agency still to deal with, Sharon representing them very well.
Ramola · 4 December 2023
Agent replied · 28 January 2024
Dear Ramola,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton team. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
