Trusted Agent profile · London
Verified
★★★★★
383 reviews across 2 platforms
53-55 Balham Hill, London, SW12 9DR
James Pendleton, Balham's office in London, at 53-55 Balham Hill, is rated 4.7 out of 5 across 383 reviews on two platforms.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery prompt responses to all queries…
Very prompt responses to all queries both pre and post moving into our rental. Sam has been very helpful across the entire process
Dear Jamie Lee,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotAmazing experience
Amazing experience, Suzan was really helpful!
Dear Nathaly,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotConsistently excellent
I've used James Pendleton to let a flat for the last 5 years. They have been consistently excellent from securing tenants to renewing agreements and looking after tenants in between. I use them because I know they show genuine care and respect for the tenants (as well as the landlords) and I take comfort knowing that tenants have a positive experience.
Dear AR,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our Lettings Department will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotRenting a flat in London
Myself and my flatmate had a wonderful experience with James Pendleton thanks to the help of James Smith! With it being our first time renting in London, James was attentive and responsive when any queries or issues that came up. It make our first year living in a new city much easier :)
Dear S and H,Your feedback is very much appreciated, thank you, James will be thrilled.We know that moving in to a new property in a new city can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We wish you all the best for the future.
5/5
TrustpilotThe team at James Pendleton were highly…
The team at James Pendleton were highly responsive, knowledgeable and helpful. Their attention to detail and consideration made the lettings process as straightforward as possible. Sharon in the renewals team was especially great to work with and provided us with a seamless customer experience.
LW,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotFriendly professional service
Friendly professional service in renewal of my apartment.
Thank you, Christine! We’re thrilled to hear you had a great experience with our team during your apartment renewal. Your feedback means a lot to us, and we look forward to continuing to provide excellent service in the future!
5/5
TrustpilotEveryone in the team were very helpful…
Everyone in the team were very helpful and hands on. Thank you Toby and Suzan!
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotI have been delighted by the efficiency…
I have been delighted by the efficiency and professionalism James Pendleton demonstrated during the 5 years they managed my property. I lived on the other side of the world during this time and had every confidence that my home was being managed well. Cannot recommend highly enough
Dear Georgina,Your feedback is very much appreciated, thank you, our Property Management team will be thrilled.We know that renting a property can be stressful at times, especially from afar, and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you again in the future.
5/5
FacebookHaving recently rented my property through James Pendleton. I can't recommend them highly enough. They walked me through the process and found me some amazing Tenants. From the first contact they where professional and informative. Thank you Jacob you where amazing. Thank you also to the angel department, after realising I needed safety certificates, Zara sorted everything out for me and made sure I had everything in order.
5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
FacebookThank you to Lee Pendleton and the team at James Pendleton. I thought letting my house would be stressful and take time but this is far from the case with James Pendleton. Not only did I achieve the figures I wanted they found great tenants with speed and efficency. James Pendleton are a breath of fresh air and would not hesitate to recommend them. Thank you again.
5/5
TrustpilotWe recently moved into a new property…
We recently moved into a new property rented through James Pendleton, Northcote road office. Our agent Toby was very helpful from start to finish even helping move in on the day. No issues arose throughout the whole process it was all very smooth. I would definitely recommend Toby and James Pendleton and will use them in the future.
5/5
TrustpilotExcellent!
Suzan and Lorna from the Wandsworth branch were extremely helpful and diligent in helping me with my new tenancy. The whole process was very smooth and easy. I have rented with different agencies for 10 years and this has been my best experience!
Dear Nikita,Thank you for taking the time to inform us of the positive experience you have recently had with the Wandsworth branch of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
5/5
TrustpilotGenerous with time and advice
We recently did some flat-hunting with Tom S at James Pendleton; he was so helpful, generous with his time, and not at all pushy. We really appreciated his advice and expertise on the area/market in general.
Dear HP,Thank you for your 5* review of the recent service you received from our James Pendleton Wandsworth Common branch. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotRented through James Pendleton for a…
Rented through James Pendleton for a year while Clapham South. My property manager James was very responsive and actioned everything request in a timely, pleasant and understanding manner. Really would use their services again!
Dear Danny,Thank you for taking the time to inform us of the positive experience you have recently had with the Property Management Department of James Pendleton and James in particular. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
5/5
TrustpilotThe best customer service!
The team at James Pendleton are super efficient and their customer service is second to none - I would highly recommend working with them. I also want to thank them for all their help in getting me into my new property so effortlessly within a week of viewing to moving in!
Dear Persephone,Thank you for leaving us such a wonderful 5* review. Customer experience and satisfaction is our priority, and your review has reaffirmed this. We are thrilled to read that you loved your experience with James Pendleton. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotMade relocation easy and fast
They made my transition pretty easy and handled everything on my behalf. They also provided all the documentation necessary to complete my move. I literally focused on work the entire time whiles they ensured I had everything in place for my move day. In short they are the best.
Dear David,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our team are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
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5/5
TrustpilotI’ve just started my tenancy with with…
I’ve just started my tenancy with with JP and my whole experience has been great starting with the letting Manager Toby Gardiner and finally Suzan Salih ( Tenancy and renewals consultant)Both Suzan and Toby have been very helpful throughout the whole process and were very prompt. Highly recommend!
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotVery well organised effort to help us…
Very well organised effort to help us move into our new homeSuzan Salih has provided a great service as move in coordinator and has chased results and been available when in need of urgent assistance
Dear Roua,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
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5/5
TrustpilotGood stuff
Good stuffI have recently added a second property for JP to manage. As usual Sam ,Suzan, Zosia and Matt have all made the onboarding of the property and new tenant very easy. Long may it continue. Thanks all.
Dear Hugh,Thank you for taking the time to inform us of the positive experience you have recently had with the Letting and Property Management team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for providing us the opportunity to look after another property for you. Wishing you all the best.
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