Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCowboys
Never ever consider signing up to an agreement with these cowboys. I entered into a 2 year fixed term with them, unfortunately with COVID my situation changed and I needed to get out the contract early. They are now trying to charge me the full commission payable to the landlord for the full term! despite the fact that they will be used to get new tenants and as such will secure commission there. Disgraceful practice from a large company and this will be contested to the highest levels where needed
Matt · 19 November 2020
★★★★★ 5/5
TrustpilotTenancy & Renewals Consultant
Suzan who has been dealing with my incoming tenants has been superb. She is highly efficiant, helpful and friendly. I would reccomend Pendletons to anybody.J Fine
Jeff · 25 August 2023
Agent replied · 19 September 2023
Dear Jeff,Thank you for your feedback. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 1/5
TrustpilotDo not use James Pendleton Homes
Do not use this agency at all. I have had a real-world experience of using this agency for property management of our rental property. All they are interested in is being paid for services they don't actually delivery.JP Homes fell well short of providing a level of service for; finding reputable tenants, regularly inspecting the property and performing an exit review of our property.The directors are only concerned with being paid (rates which are exorbitant) and in the current climate have not shown any reasonable compassion.I would not recommend this agency at all.
Isaac · 10 September 2020
★★★★★ 5/5
TrustpilotGreat and helpful service
Toby and Suzan, have helped us so much through the entire process! Answered all questions we asked and helped us secure a property.
Niamh · 19 October 2023
Agent replied · 29 October 2023
Dear Niamh,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they have been helpful. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat move-in experience
Great experience with James Pendleton. Quick, efficient and professional. Highly recommend their service especially with Mitch and Suzan Salih who are highly competent and very responsive.
Darius · 28 July 2023
Agent replied · 19 September 2023
Dear Darius,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Mitch and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotIve recently started working with James…
Ive recently started working with James Pendleton and am very impressed to date, Excellent professional service from Suzan and the whole team, they know their business! Very helpful, efficient and pro-active in providing support.
Matt · 11 November 2022
Agent replied · 19 September 2023
Dear Matt,Your feedback is very much appreciated, thank you, Suzan and the team will be thrilled. We are delighted to hear you have loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I had a fantastic experience with Suzan and Thomas at James Pendleton estate agents! Their move-in coordination and services were fab - they were responsive, attentive, and professional. Highly recommended!
Jenni · 24 March 2023
Agent replied · 19 September 2023
Dear Jenni,Thank you for your 5* review of the recent service you received from our James Pendleton team. Suzan and Thomas will be delighted with your feedback. We are so happy to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Helen · 13 April 2024
Agent replied · 24 August 2024
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 5/5
TrustpilotSuzan Salih
Suzan Salih - thank you for your quick response, really appreciated.
Mrs · 29 May 2024
Agent replied · 24 August 2024
Dear Mrs Lovett,Thank you for your 5* review. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team member. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotResponsive staff who are proactive to…
Responsive staff who are proactive to get the right outcome for landlord and tenant - thank you
K · 26 January 2024
Agent replied · 28 January 2024
Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 3/5
TrustpilotA disappointment... Lacking integrity.
They seemed very professional at first and sold their values very well, but “cracks appeared in the facade” very quickly and they’ve become dodgier in every interaction I’ve had with them. To the point where they threatened me with a bad reference for asking a question! (Admittedly about a charge I didn’t believe was ethical, but this was after we had agreed to pay it) the worst part is that they don’t actually even manage the property I rent.. the owner self manages and just uses them to handle paperwork for contracts.
Human · 24 November 2019
★★★★★ 1/5
TrustpilotPlace signage without authorisation
James Pendleton erect signs on properties with no authorisation, nothing to let and nothing for sale. If you try to have them removed they say they will but never do. We’re having to take legal action to stop them. They particularly like to do this on blocks of flats, thinking no one will notice and use it as a means of making them look popular in the area. Beware of their practices. Clapham branch is particularly bad.
S · 5 June 2020
★★★★★ 1/5
Facebookthe branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence.
AVOID
Fez · 4 November 2018
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Ivana · 8 July 2024
Agent replied · 24 August 2024
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
★★★★★ 5/5
TrustpilotPrompt communication
Prompt communication, understanding attitude and always felt completely in the loop throughout the entire process - James Smith in particular made the whole process much easier ! Would definitely recommend
Jess · 8 November 2022
Agent replied · 19 September 2023
Dear Jess,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. James will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 28 January 2024
Dear David,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotJames Pendleton Property management are a nightmare
James Pendleton Property management at Northcote road office are a nightmare. If you are about to rent a property from them, rather than another agent, I would think again. They managed my property for two years and their contracts charge tenants for unblocking drains and lots of issues that should be covered by landlords. Repairs take ages, they left a dangerous hole in the bedroom floorboards for a month before fixing.
Ms · 30 July 2021
★★★★★ 1/5
FacebookAvoid like the plague. It's a shame there is no 0 star option.
Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house.
Oh, and one of their 'highly vetted' contractors took my wallet from our property.
Have to chase every email sent. Any type of work takes weeks longer than it should.
Andy · 8 February 2018
★★★★★ 5/5
TrustpilotWell run team…
I have let my flat through James Pendleton since 2009. They have always been professional and courteous and I find Zosia Gray particularly helpful .
Lisa · 6 April 2023
Agent replied · 19 September 2023
Dear Lisa,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. Thank you for your continued support through the years.
★★★★★ 5/5
FacebookAs a property developer, search agent and landlady, I have dealt with James Pendleton a lot over the last few years. On the development side, they are always on hand to give friendly advice on 'what the market wants'; on the search side, they listen to what my clients requirements are (they don't bombard me with unsuitable properties); and on the property management side, they excel in taking the stress out of any day to day issues. I wouldn't hesitate to recommend them to anyone.
Hannah · 3 October 2016
★★★★★ 5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Ollie · 30 August 2023
Agent replied · 19 September 2023
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service providing a much needed hand to hold as first time landlords. The team were incredibly responsive - Suzan and Elliot did a great job at coordinating.
Ed · 10 October 2022
Agent replied · 19 September 2023
Dear Ed,Your feedback is very much appreciated, thank you, Elliot and Suzan will be thrilled.We know that becoming a landlord for the first time comes with a lot of information and here at James Pendleton we take pride in our levels of customer service and property knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We look forward to working with you in the future.
★★★★★ 5/5
TrustpilotProactive, communicative and diligent
I've been a landlord with James Pendleton for several years (and a tenant at times too!). My current property manager, Sam, is brilliant - proactive, communicative, and diligent. Very happy with the service I'm receiving.
Jocelyn · 8 October 2021
Agent replied · 19 September 2023
Jocelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
★★★★★ 5/5
TrustpilotExcellent service from everyone at…
Excellent service from everyone at James Pendleton including Suzan Salih, Matt Appleby and many others. Found a tenant super fast and made it all quite easy.
Pete · 8 November 2022
Agent replied · 19 September 2023
Dear Pete,Thank you so much for your 5* review of the recent service you received from our Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best with the tenancy.
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