Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRented a property advertised on James…
Rented a property advertised on James Pendleton. Found them to be very professional and helpful with queries.Special thanks to Lorna Meijer and Susan Salih for a seamless process.
Stephen · 20 August 2024
Agent replied · 24 August 2024
Dear Stephen,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat Lettings Accounts Manager
James Pendleton helped us rent out our property and the process was smooth. Unfortunately our tenants stopped paying rent after the first month. Hana Winklerova (Wandsworth, London office)was extremely helpful in giving me guidance and offering potential solutions. She was friendly and I felt that she really care about my experience as landlord. Thank you Hana!
SY · 19 September 2022
Agent replied · 19 September 2023
Dear SY Luk,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and Hana was able to offer support and help. We look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotI was a tenant with James Pendleton…
I was a tenant with James Pendleton being the managing agent. James Smith was the property manager and provided excellent service all round - very quick to respond to any problems which we’re addressed right away. Would certainly recommend to any landlords and tenants.
P · 25 September 2023
Agent replied · 29 October 2023
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat service from Elliot at James Pendleton
Elliot Keirle has been very helpful in letting our flat.He is always pleasant to deal with and responds quickly. He managed to find new tenants willing to pay £100 more than the asking price. We're very happy with the service he provided.
Marianne · 30 October 2023
Agent replied · 18 November 2023
Dear Marianne,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Charley · 18 June 2024
Agent replied · 24 August 2024
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Amy · 5 May 2023
Agent replied · 19 September 2023
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience and smooth process
We've had a great experience securing a flat with James Pendleton. It's been a smooth process and we'd like to thank Brooke who helped us a lot by guiding us though the process, answering our questions quickly and giving us reassurance when we were in doubt.
Laura · 31 May 2023
Agent replied · 19 September 2023
Dear Laura,Your feedback is very much appreciated, thank you, Brooke will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotVery Impressive job by James Pendleton…
Very Impressive job by James Pendleton - again. Listed and let at offer price in just two days and new tenants moved in, in a weeks time. A big Thank You to Will, Suzan, Marcus and the whole JP Team.
John · 2 November 2023
Agent replied · 18 November 2023
Dear John,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. The team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional, friendly service
As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.
David · 21 May 2024
Agent replied · 24 August 2024
Dear David,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotI had a great experience with JP and Suzan
I had a great experience with James Pendleton. Suzan was so accommodating and made sure our move in was swift and stress free. Would highly recommend them!
Peter · 12 July 2024
Agent replied · 24 August 2024
Dear Peter,Thank you for your 5* review of the recent service you received from our James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 4/5
TrustpilotJames Pendleton let my property for 16…
James Pendleton let my property for 16 years, the renewal and change of tenant processes were always very straight forward and Zosia in particlar was very helpful. Rent was always turned around and in my account within 24 hours curtesy of Hana.
Kevin · 26 August 2023
Agent replied · 19 September 2023
Dear Kevin,Thank you for your continued custom throughout the years, this means the world to us and for taking the time to let us know how your experience has been with our Lettings team. Zosia and Hana will be delighted with your review, as are we. Customer service is our top priority and your comments have reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotHighly recommend James Pendleton
I would highly recommend James Pendleton. Suzan has been wonderful from start to finish, making the letting process easy and stress free! She was always friendly, helpful and replied promptly to any messages. Thank you for all your help.
Francesca · 4 November 2023
Agent replied · 18 November 2023
Dear Francesca,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent Service
Suzan Salih has been looking after our properties at James Pendleton.She is very efficient and professional in her job.Always prompt with any queries and available on demand.Suzan, thank you very much for all the work done for Amichem Properties.
Friend · 1 November 2023
Agent replied · 18 November 2023
Amichem Properties,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Lara · 13 July 2024
Agent replied · 24 August 2024
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Jack · 29 July 2024
Agent replied · 24 August 2024
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotI would highly recommend James…
I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.
Ks · 3 November 2023
Agent replied · 18 November 2023
Dear KS,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSharon provided outstanding services…
Sharon provided outstanding services for my relocation client, demonstrating a remarkable level of attentiveness & proactive communication that significantly eased the relocation process. From the outset, her approach was hands-on, ensuring that every detail was meticulously addressed & that any potential challenges were swiftly managed. Her assistance was not just professional but also personalised, making a considerable difference in the overall experience.Her ability to offer kind reassurance & expert guidance throughout the process proved to be invaluable. Sharon's deep understanding of the nuances of relocation, combined with her empathetic approach, helped in navigating the complexities of moving with ease & confidence. Her dedication to going above & beyond in her service delivery ensured that all needs were met with the highest level of satisfaction.The positive impact of Sharon's work was evident in the smooth & stress-free transition experienced by my client. This exceptional service quality reflects the standards upheld by James Pendleton, making it a pleasure to recommend their services. The overall experience, spearheaded by Sharon's professionalism & genuine care, was not just satisfactory but indeed wonderfully positive, underscoring the excellence that James Pendleton represents.
Katy · 13 February 2024
Agent replied · 24 August 2024
Dear Katy,Thank you for leaving us such a wonderful 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be absolutely delighted with your feedback, as are we.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope your client is very happy in their new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
AERO · 11 November 2023
Agent replied · 18 November 2023
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA big thank you to Suzan and Thomas
A big thank you to Suzan and Thomas, who were extremely helpful and efficient. They are very responsive given our tenancy was a bit more complicated, and supported us through the process. I'd highly recommend James Pendleton.
Alana · 13 October 2023
Agent replied · 29 October 2023
Dear Alana,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
TennantX · 21 May 2026
Agent replied · 23 May 2026
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
★★★★★ 5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
J · 29 March 2023
Agent replied · 19 September 2023
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
★★★★★ 5/5
TrustpilotA pleasure to deal with Olympia as…
A pleasure to deal with Olympia as property manager and the rest of the staff during the rental duration of my property...
Invisible · 13 February 2026
Agent replied · 4 October 2026
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with Olympia and our team. Providing excellent service is our priority, and it’s wonderful to know we met your expectations. We appreciate your support!
★★★★★ 5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Mr · 19 October 2023
Agent replied · 29 October 2023
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
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Nonhle · 5 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
