Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 24 August 2024
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 21 August 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 19 September 2023
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Oliver · 9 April 2024
Agent replied · 24 August 2024
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent service provided by Carmen
Carmen was instrumental in helping me find my new home. Carmen guided me throughout the process, established trust and confidence I didn’t even view the place I put an offer on. Carmen has been very responsive to my queries and a real delight to have worked with in this process. Could not recommend enough! Thank you
MP · 26 March 2025
★★★★★ 5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
BE · 5 April 2024
Agent replied · 24 August 2024
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent service
I had excellent service from Loana Serban when I was inquiring about Property Licensing. She was very helpful and found the necessary information I required and where she did not know the answer she was open and honest about that
Pamela · 30 January 2026
Agent replied · 4 October 2026
Thank you, Pamela! We’re thrilled to hear about your positive experience with Loana. Our team always strives to provide helpful and transparent service. If you have any more questions or need assistance in the future, we’re here for you!
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 25 July 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
★★★★★ 5/5
TrustpilotIoana Serban
Ioana Serban recently attended to my needs. She is extremely helpful and always proactive in following up and updating me of the situation. Thank you for your professionalism.
Bernardus · 28 April 2026
Agent replied · 11 May 2026
Thank you for your fantastic feedback, Bernardus! We're thrilled to hear that Ioana provided you with exceptional service. Our team is dedicated to ensuring a seamless experience, and it’s great to know that her professionalism made a positive impact. We appreciate your support!
★★★★★ 5/5
TrustpilotJames Pendleton's Clapham South Team
The team at James Pendleton's Clapham South office were very efficient, diligent and helpful with our requests for information and guiding us throughout the rent process for my brother and I as we looked to move to a property in Clapham South.We thank Lorna and Suzan for their coordination and support throughout the last few weeks.
Rowland · 7 June 2023
Agent replied · 19 September 2023
Dear Rowland,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton Clapham South. Lorna and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from Niema as always, renewals and communication are always on time, and any issues are dealt with quickly and efficiently. Prompt responses and a real focus on resolving things properly. Highly recommend working with her.
LB · 26 January 2026
Agent replied · 4 October 2026
Thank you, LB! We're thrilled to hear about your positive experience with Niema. Our team strives for prompt and effective communication, and it's great to know we're meeting your expectations. We appreciate your recommendation and look forward to continuing to provide excellent service!
★★★★★ 5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Sarah · 12 March 2026
Agent replied · 4 October 2026
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
★★★★★ 5/5
TrustpilotPositive experience renting with James Pendleton
Renting with James Pendelton has been a positive experience, and Suzan Salih and Mitchell Elsey made the whole process a breeze! From start to finish, they were super friendly, always there to help, and quick to respond to any questions. They set a high standard of service.
Sara · 10 November 2023
Agent replied · 18 November 2023
Dear Sara,Thank you for taking the time to inform us of the positive experience you have recently had with the team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
★★★★★ 5/5
TrustpilotShout Out to Dan!
We had the pleasure of working with Daniel Ofori to find our lovely new home. He was efficient, responsive and kind, and everything you need when looking to uproot your life. Thank you, Dan!
Nina · 6 February 2026
Agent replied · 4 October 2026
We’re thrilled to hear about your positive experience with Daniel! It’s wonderful to know that his efficiency and kindness made your home search enjoyable. Welcome to your new home, and thank you for sharing your feedback!
★★★★★ 5/5
TrustpilotAmelia you are a star!
We can't speak highly enough of our experience with Amelia in JP. She really helped us buy our new home not just a house. Her positive can do approach helped us hold our nerve when our chain looked in jeopardy and ensured our purchase when though without a hiccup. Thank you so much Amelia!
A · 6 April 2023
Agent replied · 19 September 2023
Dear A McKenna,Your feedback is very much appreciated, thank you, Amelia will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLorna was a pleasure to work with
Working with Lorna as my realtor was a delightful experience. She was transparent, helpful, and dedicated to finding the right flat for me. Her responsiveness and negotiation skills were impressive, and thanks to her guidance, I secured the perfect flat. I highly recommend Lorna for her outstanding service and professionalism.
Stefan · 27 July 2023
Agent replied · 19 September 2023
Dear Stefan,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotWas looking for a let
Was looking for a let. Found exactly what I was looking for with the family with amazing help from Jasmin, super helpful. Looked for all the specs we were looking for!
Ish · 18 February 2026
Agent replied · 4 October 2026
Thank you, Ish! We're thrilled to hear that Jasmin was able to assist you in finding the perfect let for your family. Your satisfaction is our priority, and we appreciate your kind words about our team's efforts!
★★★★★ 5/5
TrustpilotSarah Doyle
Sarah, based in Putney, has managed various tenancies for us and she has always been incredibly responsive and friendly with it.
Ruth · 5 May 2026
Agent replied · 21 May 2026
Thank you, Ruth! We're thrilled to hear about your positive experience with Sarah. Our team strives to provide excellent service, and it’s great to know that her responsiveness and friendliness made a difference for you. We appreciate your support!
★★★★★ 5/5
TrustpilotXiaoyi a great agent
They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.
Kit · 18 March 2026
Agent replied · 4 October 2026
Thank you, Kit! We're thrilled to hear about your positive experience with Xiaoyi and our team. Providing straightforward and helpful service is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotThanks Sharon!
I recently worked with Sharon as a new tenant entering a flat. She always responded quickly and was easy to communicate with. She was also very patient with us as we were learning the rental process. Thank you, Sharon!
Georgia · 4 March 2024
Agent replied · 24 August 2024
Dear Georgia,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotRenting experience
Sharon has been an excellent estate agent, expertly guiding us through the complexities of London renting. She’s friendly, approachable and truly cares about getting the best outcome for both tenants and landlords which is a rarity in the current climate. Thanks so much Sharon it’s been a pleasure!
Aman · 21 July 2023
Agent replied · 19 September 2023
Dear Aman,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMy experience with Ioana has always…
My experience with Ioana has always been very good. She is polite, efficient and affective and I trust her to sort out any problems quickly and without fuss.
Tim · 3 March 2026
Agent replied · 4 October 2026
Thank you for your wonderful feedback, Tim! We're thrilled to hear about your positive experience with Ioana. Our team is dedicated to providing efficient and hassle-free service, and it's great to know that we've met your expectations. We appreciate your trust in us!
★★★★★ 5/5
TrustpilotAlways a great experience working with…
Always a great experience working with James Pendleton. Suzan was great at coordinating the new tenancy agreement and getting all the right information quickly and efficiently from the new tenants. The whole process was smooth and easy.
Mary · 28 March 2024
Agent replied · 24 August 2024
Dear Mary,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
