5/5
Emily Richards, I cannot speak highly of her. Emily is professional, friendly, reliable, clear communication, responsive, knowledgeable, and willing to go above and beyond.
Trusted Agent profile · London
★★★★★
861 reviews across 1 platform
372/374 Garratt Lane, London, SW18 4ES
Jacksons Estate Agents's office in London, at 372/374 Garratt Lane, is rated 4.8 out of 5 across 861 reviews on 1 platform, including 861 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Jacksons Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Emily Richards, I cannot speak highly of her. Emily is professional, friendly, reliable, clear communication, responsive, knowledgeable, and willing to go above and beyond.
5/5
Ffion has been a fantastic agent to us since the start of our rental process. She understood exactly what we were looking for and found us our perfect property. Ffion was always easy to reach and on hand whenever we had (a lot) of questions for her and made sure she kept in touch with any updates for us along the way. Thank you so much!
Dear Alex, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
We recently found a new rental property through Jackson's. We really appreciated the clear and prompt communication from Komail and his team (even on more minor queries), their good humour and supportive approach where it felt they really did want the best for us as tenants. As such, the process has been smooth and stress-free. We would certainly recommend them to others based on our experience.
Dear Helen, Thank you for your great review regarding our Earlsfield office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
I found finally found my next home after a long search all thanks to Irina , who was very informative and proactive when showing me properties . Can’t fault the service everything all happened very smoothly and quickly
Dear Jac, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
We have just sold our flat through Jacksons in Earlsfield. From start to finish we were impressed with their professionalism and sales approach. David and Joe were great through the sales process then we had the bonus of support from the wonderful Katie once we had accepted our buyers offer. I wouldn’t hesitate to recommend them if you are looking for a knowledgeable selling agent in Earlsfield.PositiveProfessionalism
Dear Zoe, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Evie Fisher Customer Relations Team
1/5
I bought my first-ever property with Jacksons in Earlsfield and I found them unhelpful, rude and dismissive. I would not recommend.
Dear Lorna, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksons.co.uk. I can look into this for further you. Kind regards, Asma
5/5
I recently bought a property through Jacksons in Earlsfiled and considering the process, in general, is a stressful one, the team at Jacksons made it as painless as they possibly could. Their customer service is excellent and Sophie Doughty and the team were always very professional. They were always on hand to help and answer any questions I had throughout the purchase and are overall a super efficient team of people!! I would highly recommend.
Dear Natalie, I am writing to say thank you for your kind comments about the service you received from our Earlsfield Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
We have had very positive dealings with Sophie Doughty. She has been very responsive and accommodating as we have looked at many many properties (!). She is always thorough and straightforward in the information she provides and has a gentle manner which is refreshing an unusual among estate agents. I also appreciated that she was understanding when our circumstances changed and we had to change plans, which made a difficult situation much easier. Thanks Sophie!
Dear Judith, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
THERE IS NO BETTER! Jessie and team were fantastic. After receiving a poor service from my previous agent I appointed Jacksons to let and manage my property. They were able to secure me a tenant within a matter of days, achieving a great rent and have been a god send at helping with any maintenance issues. Would recommend again and again!PositiveResponsiveness, Quality, Professionalism, Value
Dear Kallister, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
Paige has been amazing with helping me to look for a property as well as keeping me informed properties that appear on the market that matches my criteria…thank you for being amazing and for all your help would definitely recommend Paige to help with finding your perfect property!!
Dear Mandy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Katy has been brilliant from start to finish in helping me find and secure my first flat! She is always on hand to answer all and any of my questions. Friendly and accessible throughout. Thank you Katy!
Dear Amelia, Thank you for your kind comments regarding Katy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
Jackson’s and especially Abigail Cooper in their Earlsfield letting office stand out from the crowd, The properties for rent have been so fairly priced and of such high quality and spec, Abigail’s customer care, honest and transparent communication style and willingness to go above and beyond have been exemplary, Would highly recommended for tenant or landlord.
Dear Alicia, Thank you for your great 5 star review, and mentioning your experience with Abigail in our Earlsfield office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Just wanted to say thank you to Paige Williams for all the help during the renting process. She made everything so easy and stress-free! From viewings to answering our questions and guiding through the whole process.
Dear Pablo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paige. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
I have secured my flat in just one week at Jacksons Earlsfield. Thank you so much to Shemes and Paige, both were extremely helpful and supportive during the whole process!
Dear Marisa, Thank you for your kind comments regarding Shemes and Paige and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
I've moved a fair few times over the past few years and I dread it every time, but Paige has made this time so much easier! Everything has been quick and easy and has guided us through the process every step of the way without any complications or hounding emails, thanks Paige!
Dear Jack,Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I’ve been using Jacksons as I search for a new flat. Katie has been very helpful and really listened to my needs as a buyer.
Dear Charlotte, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
Had several viewings with their sales guy George across a couple of weeks of house hunting. London can be a bit chaotic when house hunting, and he was by far the friendliest and nicest estate agent we dealt with. Always on time, never cancelled, showed us some great properties, and always had the info we needed to hand. He was also really flexible when it came to last minute viewings too. We thought he was awesome, and he's a really great representative for the branch.
Dear Elle-Rose, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
Paige was very communicative throughout our search for a new house, she made sure we were kept up to date with all developments and has now successfully landed us with a house that perfectly fits what we were looking for. Would recommend Jacksons (and Paige) to anyone looking for a new home in SW London.
Dear Robbie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We have found the experience of selling our house with Jacksons (Earlsfield branch) incredibly easy. Harry has been our lead agent and is always professional and responsive. We chose Jacksons because they could demonstrate that they’d sold quite a number of houses on our street in the past 2 years and knew the area well.
Dear Stephen, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Earlsfield office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I have had an extremely positive experience with Jacksons in Earlsfield and would highly recommend anyone to use Jacksons to sell their property. In particular Debbie Cupples and David Hearn have made this process as pain-free as possible. My own solicitor praised them and their efforts to move things along as quickly as was possible and I have no doubt that without their professionalism and can do attitude this would’ve been a nightmare!
Dear Samantha, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
My experiance with both the sales and lettings team at Jacksons has been superb from start to finish. I purchased a property through the sales manager Joe who was extremley professional and really listened to my needs. I then Let the property and dealt with Jessie, James and Jack. They were all amazing and found me a tenant within the timeframe promised and I honestly couldnt be happier. Thank you all so much!
Dear Emily, Thank you for your review regarding your experience with our Earlsfield Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
4/5
Recently I was searching for a flat during a difficult time for renters and Paige was very helpful and let me know straight away of any new lets in my criteria. At a time where most letting agents are almost impossible to reach it was appreciated!
Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
My partner and I have been looking for a new flat and Aaron has been supporting us. He is friendly, approachable and proactive - always thinking of potential properties that we may wish to view and taking into account feedback of the properties that don’t quite work out. It has been a pleasure interacting with him.PositiveResponsiveness, Professionalism
Dear Ellisse, We are thrilled to hear that you are pleased with the service you have received from our Earlsfield office. Thank you for leaving a great 5 star reviews. We appreciate your feedback. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Jacksons and Ffion in particular have been a pleasure to work with in lining up our new tenancy. Ffion has been quick to respond to multiple batches of questions, a really helpful and friendly intermediary between us and the landlord. The process has felt much more personal than my previous experience of letting agents, and I’d really recommend both Ffion and Jacksons.
Dear Alex, We are delighted that you took the time to leave such a fantastic review which the Earlsfield team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
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Yes. In The Trusted Agent 2026 awards: Jacksons Estate Agents, London won Platinum.