Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleHave been a customer of Jackson's for more than 10 years and am very happy with the service they have given me. I would like to particularly thank Kerry and Jessie.
Roland · 28 November 2018
Agent replied · 27 November 2023
Dear Roland, Thank you for your review regarding your experience with our Earlsfield Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleJamie Nash is swift to respond to my queries and when the tenant has an issue he is always polite and efficient in contacting me to resolve the issue.
Alex · 28 November 2019
Agent replied · 27 November 2023
Dear Alex, Thank you very much for your great review regarding our Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJamie Nash was brilliant in helping us with a few maintenance issues in our flat, his response was very quick and professional. We’re very happy with the service provided.
Ayesha · 28 November 2019
Agent replied · 27 November 2023
Dear Ayesha, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Earlsfield Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleThey don't even deserve one star. Their so called property management team are a waste of time. They ignore everything - you literally have to harass them to get a response, and when someone does show up to "fix" something it is done badly e.g. the carpet on our stairs is stapled down.....
We have had the worst year ever living in our property. Starting from the property not being clean when we moved in (they ignored us until we threatened not to pay rent), and ending with the fact that the boiler has not worked for 4 months - over 1/4 of the tenancy.
The most unhelpful and lazy people I have ever had to encounter. Needless to say, I cannot wait to move out.
Dee · 28 November 2017
Agent replied · 27 November 2023
Dear Dee, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Head of Customer Relations
★★★★★ 5/5
GoogleHaving tried to sell our property unsuccessfully with another Earlsfield estate agent, it was refreshing when Joe came to value the property to hear his take on how it should be marketed enabling us to get the best deal possible. Within days Will and Sophie had come round to take a look also so they had detailed knowledge when talking to any interested parties.
The sale went through with a few hiccups along the way but we were impressed by Joe's willingness to go above and beyond to ensure that solicitors were chased and information was provided in a timely manner. A lesser estate agent would have baulked at the work involved to get the deal over the line! We cannot recommend them highly enough.
Emma · 28 November 2017
Agent replied · 27 November 2023
Dear Emma, We are delighted to read that our Earlsfield Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleJacksons Earlsfield are truly an outstanding estate agent. We have bought and let several local properties through them and on each occasion they have impressed us with their high level of efficiency, their application to detail, their superb customer service and their hard work on our behalf. Over the years we have dealt with many different agents, whether in this area of London or elsewhere, and none have matched up to Jacksons. They have now become our agent of choice in all matters property related.
Kia · 28 November 2017
Agent replied · 27 November 2023
Dear Kia, Thank you very much for your great review regarding our Earlsfield Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations
★★★★★ 5/5
GoogleWe were on the market with another agent for nearly a year, Joe from Jackson's came in and gave us all the right advice and we had our offer (which we completed on) within a month. Jackson's only did viewings with people who had the right budget and were looking for our style of flat, which was reassuring after repeatedly having to get the flat ready for viewings with people whose budget was so much more than we were asking with the other agent. All of the staff at Jackson's were responsive and helpful throughout the entire process. I also think that they set their prices fairly, high enough that vendors have a return on their investment, low enough that purchasers aren't being conned. The other thing I would say is that this particular team, Earlsfield Jackson's, know their area very well. We were delighted, for example, that our shared ownership flat went to another first time buyer and Joe knew exactly how to make this happen. I would highly recommend this firm.
Dinah · 28 November 2017
Agent replied · 27 November 2023
Dear Dina, Thank you for your review regarding your experience with our Earlsfield Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chugthai Customer Relations Manager
★★★★★ 5/5
GoogleI was late to my viewing and Neve ensured that she still fit me in to view the property. She was very accommodating and answered all the questions I had.
Lauren · 2 November 2024
Agent replied · 9 November 2024
Dear lauren, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Katie
★★★★★ 5/5
GoogleVery friendly and nice to deal with. My advisor Lauren was very professional and helpful. Looking forward to the viewings
Tony · 27 November 2021
Agent replied · 27 November 2023
Dear Tony, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Earlsfield office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I used Jacksons to let a flat for almost 4 years and we have found the agency to be super efficient and easy to chat to with regards to any issues. Our property Manager Jamie Nash has always been really helpful and quick to resolve any problems with the flat. Highly recommend to anyone who is looking to rent or buy in the Earlsfield area.
Agnes · 27 November 2021
Agent replied · 27 November 2023
Dear Agnes, Having read your review, we would like thank you for your feedback about our Earlsfield Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Jackson and specifically Paige throughout the process of finding and securing a new flat. Once we had our offer in and accepted the process was smooth and really efficient and we can’t wait to move in.
Simon · 29 March 2024
Agent replied · 26 August 2024
Dear Simon, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Earlsfield office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleRecently sold through Jacksons in Earlsfield. Absolutely fantastic service from start to finish and despite numerous frustrations and twists, Joe and his team remained patient and attentive throughout. Having dealt with many agents in the area, I can honestly say they are unmatched in terms of their professionalism and helpfulness ... Joe and his team really are a cut above the rest. Highly recommended.
Alex · 28 November 2016
★★★★★ 5/5
GoogleJamie Nash is fantastic - if you can get him as your property manager you’re golden! Responds to everything so efficiently and is a pleasure to deal with.
Elizabeth · 28 November 2019
Agent replied · 27 November 2023
Dear Elizabeth, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Earlsfield Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJamie Nash is a great property manager and has kept us updated with all our requests to the landlord and has helped us in keeping the house maintenance.
Nicole · 28 November 2019
Agent replied · 27 November 2023
Dear Nicole, I am writing to say thank you for your kind comments about the service you received from our Earlsfield Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleEmily Richards was wonderful to work with, dealing with complex queries quickly and clearly in person and via email.
Alex · 27 November 2021
Agent replied · 27 November 2023
Dear Alex, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Earlsfield office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Googlewould certainly recommend Jackson’s services to anyone! Found me some great tenants within a matter of days! Thoroughly impressed
Antonio · 27 November 2021
Agent replied · 27 November 2023
Dear Antonio, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy interactions with Jacksons, in particular Jan Nefes, have been fantastic. From the outset, Jan has been accommodating and available, and her honesty, warmth, and consideration were extremely appreciated.
Tom · 28 November 2018
Agent replied · 27 November 2023
Dear Tom, Thank you taking the time to post a review about the fantastic service you received from Jan at our Earlsfield office. Every source of feedback is important to us, and it is great to see that the team is doing so well. I would like to wish you all the best for the future, Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWe dealt with Sophie at Jacksons, and found her to be tremendously helpful and professional. Access to good properties and took our requirements on board when bringing us options.
David · 28 November 2018
Agent replied · 27 November 2023
Dear David, I am writing to say thank you for your kind comments about the service you received from our Earlsfield Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleFriendly personnal & professional, Sophie kept us informed every step of the way. These values have also been clearly passed onto newly qualified Becky. Would highly recommend.
Sue · 28 November 2019
Agent replied · 27 November 2023
Dear Sue, Having read your review, we would like thank you for your feedback about our Earlsfield Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleLauren has been very helpful in finding a place. Thank you
Jelchri · 27 November 2022
Agent replied · 27 November 2023
Dear Jelchri, Thank you for sharing your kind words about Lauren. Your comments are much appreciated by the Earlsfield team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have been renting out my property with Jacksons in Earlsfield for the past 6+ years Ffion has been really helpful this year.
Sarah · 27 November 2020
Agent replied · 27 November 2023
Dear Sarah, We are delighted to read that our Earlsfield Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleKerry and the team were very helpful during our property search, they kept us up to date with new properties as they came on the market. Definitely recommend.
Adam · 28 November 2018
Agent replied · 27 November 2023
Dear Adam, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to Kerry and the team at our Earlsfield Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAfter a previous property had fallen through elsewhere Jacksons were very easy to work with and made what is always a stressful process much easier! Was lucky enough to have Sophie in charge of this one, she made everything very clear and concise so I was always up to date with the latest developments. Even helped assist with a furniture delivery post sale! would definitely recommend for a simple no nonsense purchase without all the fluff!
William · 28 November 2018
Agent replied · 27 November 2023
Dear William, We are delighted to read that our Earlsfield Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleJamie Nash is extremely professional and efficient when handling all requests both via telephone and via email. Always responsive and friendly, we couldn't recommend him enough.
Kristina · 28 November 2019
Agent replied · 27 November 2023
Dear Kristina, Thank you for your review regarding your experience with our Earlsfield Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
